Premier Inn Solihull Town Centre

Our favourite hotel to stay at whenever we need to get to the NEC, restaurant is always great service and never an issue with food! Presley is very friendly and welcoming :)

I just need to say what a fantastic manager and team at this hotel.
I stayed here with my daughter for over a month and she was very unwell during our stay and the whole team couldn’t do enough for us.
They checked on us every day to see if they could provide any assistance and went above and beyond with their help.
The rooms are spotless and the food was great. We enjoyed every single meal.

Thank you so much to Sean and his whole team for taking care of us during our stay.

The staff were friendly, but we requested to move rooms and they never followed up. The walls are very thin. I’ve experienced many rude and inconsiderate people here. Go to the Crowne Plaza instead if you want a nice, stress-free stay. Experience: The people next door were incredibly loud during quiet hours and when asked to reduce the noise she was incredibly rude and slammed the door in my face. When I informed the staff, nothing was done about it. They say something will be done, but they are empty commitments.

I stay in a lot of premier inn’s & this is by far the best one, from the food quality to the service I’ve received, nothing was to much trouble. I would like to give a special shout out to Jake who was their during my stay yesterday, even though he seemed rushed of he’s feet, he always had a smile on he’s face.
I would like to say a massive thank you to the housekeeping, when I asked for extra towels & tea & milk, they gave it me straight away.
You have an amazing team, but Jake definitely a shout out. He worked extremely hard under the pressure, that he seemed under, I will definitely be telling my colleagues how amazing this hotel was & the service I received.

Stayed here this month and the rooms are grate and clean the was a young man named Jake he was very helpful and a nice young man a credit to the company I will be staying again at some point definitely also the food was well cooked and delicious my compliments to the young male chef

Had a lovely stay here. Jake really made us feel comfortable and welcome and helped when we needed him too. Brilliant service.

This hotel is in a great location. The room was spacious, clean and comfortable. The bed was comfy. The bathroom was spotless and we had plenty of towels. It would be helpful to have a couple of drawers (rather than 1 long shelf) and a bottle of water in the room would be a nice touch!
The breakfast was quite nice.
Overall, we had a very good experience and I would recommend this Premier Inn.

I have stayed at most Premier Inn hotels when traveling for work. The hotel staff were pleasant and very helpful. Lovely gentleman Lastone made our trip easy. Supported us in sorting our parking and meal times. Great job, Lastone.

Came down for work & stayed in the upgraded Prem plus rooms.

Lovely coffee machine, great shower & the room was spotless!

Phil the receptionist was great, ordered me a taxi back to the airport which was incredibly helpful.

Would recommend

Amazing staff that are very helpful and warm too speak too, the food i had next door was fantastic, the manager (Jack) was so helpful with the room and finding other places too go too in and around the area! 10/10

Me & the family came to stay here the other weekend and it was such a lovely experience.

Rebecca the receptionist was super helpful on check ins.

Parking wasn’t an issue & it was in such a quiet location

Rooms were clean and tidy, very good value for money

First impressions were very favourable. Huge car park with loads of space, friendly receptionist. Rooms were really nicely set up & looked more modern than other premiers I have stayed in. Couple of niggles with room, shower & sink water pressure very low so it was hardly quick. Tried to open the windows into the sloping roof & was covered in dirt and dust. Electric radiators clanked on and off in the night. So, down to the bar, this is the problem, VERY under staffed. We arrived and we had pre booked a table so thought we'll grab a drink. The poor woman was run off her feet. She was serving behind the bar, taking food out, taking orders and also clearing tables. Some of the beer had run out so choice was limited. Good choice on the menu when we got sat down & food was ok and hot. From ordering our food took us about 40 minutes to start the meal. Desert was good, though a couple of the others said the Ice cream was warmer than the sticky toffee pudding. Next day down for breakfast, again only the one waitress doing replenishment, taking orders, bringing the food, clearing tables & meet and greet. The food was luke warm at best, I had scrambled eggs which due to them been so luke warm were like rubber. Beans were like they had just come from the can. Breakfast was very poor. To be honest we were tempted to put our plates on the radiator to warm the food. Also, needed some money spending as it looks tatty, dull and dated. Real shame as the rooms (Kind of)promised so much, but understaffing really let this down. The Company owning this need to put staff in. Would we return. No. Definitely not one to recommend.

Very friendly staff a nice location easy to get too Very clean loved that you can help yourself to coffee and milk great deal to have food in the beefeater so very nice stay

Ziemlich gut

Premier Plus room was excellent.
Parking is excellent. £5 a day extra.
Staff are friendly and helpful.
Not too far from the town centre.
Breakfast is a typical buffet style. Sometimes a little on the cool side but all cooked OK.

The hotel and the hotel staff were absolutely fine. No problem there at all.
But the booking of the rooms turned into a nightmare, started by Premier Inn failing to send one of the 14 pre-stay invoices. This was then compounded by their call centre staff refusing to re-send the missing invoice, being incredibly unhelpful, obstructive, rude (supervisor hanging up after completely talking over me), hiding behind irrelevant data protection legislation (I was telling them all the details, not asking for information), no replies to emails despite reminders, being fobbed off by one section to another, only to then be told by the other section it was the first lot, the list goes on.
No one would respond to my problem, no one would help and I'm sure nothing will happen after my (pointless?) feedback.
I've booked the accommodation for our next event at the end of November at Days Inn.

Such a shame , again ..
Firstly the few staff were very helpful and stressed. The overall impression of the hotel and restaurant areas are very worn out and tatty.
The evening meal . One person doing the food preparation and cooking . One other person doing table booking in , taking orders , waiting on tables , doing bar service and delivering food and drink .
Having purchased the meal deal and ordered only to find many basic items not available .Chips, milk ,ice cream ,tomato's ,etc .a very poor show .not sure how your supply chain works but it fails as this as happened before to me at . Eastbourne. Pickering ,uckfield to name a few .
Premier inn is not a low cost budget chain and as such very disappointed yet again .
Time to consider other options
Charles.

Extremely short staffed, whilst this is no one’s fault, it doesn’t make for a good stay. room not made up after two requests, had to keep requesting supplies, even the extras on the counter on reception were empty. Staff tried to do their best, but they were struggling.

Chech in great and friendly.
Room damp and smelly, with window open and fan running to try and remove the issue.
You can hear every movement from the bedroom above all night long.
Bedroom and fittings showing their age.
Did not complain as it was very busy and only staying overnight.
The position of the hotel is excellent for travel, but very outdated and in need of an upgrade. I am in the hotel trade and know this needs investment.

Always been booking premier inn as kinda know what you are going to get but I keep forgetting that I find the bed so uncomfortable it totally spoils my nights sleep.

On this occasion the beginning of November and the room was boiling with no way of cooling it down, the fan that was in there hardly moved any air so was pretty pointless even turning it on.

Sadly last night there the water pump and pressure packed up for the entire hotel and was not even fixed by the morning, I’m completely shocked that no one could call out and emergency pumper to assist. This was shocking, though not as bad as the dirty shower head anyway which really could be cleaned fully.

I’d think twice about staying here again, but if had to I would.