Premier Inn London Gatwick Airport East

Everyone was great and

Great room. Easy taxi to and from Gatwick airport. Restaurant was good. I would recommend and stay again.

Great everything perfect

We stayed to attend an event in the city and Premier Inn was so handy being only a short walk to the city centre. We arrived prior to the check in time and the girl on reception was super pleasant and offered us early check-in at a cost of €15 or storage for our bags, as we were not in a rush at that point we decided to leave our bags and after a drink go and explore for a while. The bar was lovely and bright and the young man behind it was extremely friendly and gave us great advise on bars to go to after our event ends
Breakfast was very tasty and the team were very approachable

We use premier inn whenever we can. Staff, cleanliness and of course the mattresses. This time was a mistake. Some staff members stand out as great: Paidraigh who booked us in, and a Spanish staff-member whose name I don’t know. Beyond booking in, it was a truly horrible experience.

I'm glad that this Premier Inn does not charge for parking. It's a short drive from Gatwick and set in a fairly quiet location. That said there is not much nearby, so it's an ideal airport stopover hotel rather than a getaway location. The room was clean and the heating worked well. Our only disappointment was that there were no water bottles in the room and no fridge. The value for money was fair.

Great city centre location and off a main road. Bars, restaurants and attractions all within a short walk. Public transport is really cheap if you want to go further afield.
Friendly staff and generally a quiet but pleasant feel in bar/reception area. Room was a good size and the rain shower was a pleasant surprise. My room was facing inwards so really quiet (but wonder if the courtyard might get busy in summer months)?
Not the cheapest I’ve ever stayed in but was competitive with other local hotels and travelling solo is always more expensive. Buffet breakfast was good value.
Overall you know what to expect with Premier Inn and I was very happy with this stay.

Great visit and stay at this hotel. Stayed while going to a function at the CBS. Very good location everyone welcoming and accommodating. Would highly recommend

First visit to a Premier inn. This hotel was easily accesible from Gatwick by public transport and a short walk. A polite and efficient receptionist welcomed me to the premises, a great start. The room was spacious, clean and comfortable. I could not find fault anywhere. A pleasant young man on reception greeted me the following morning, confirming my belief that Premier inn value excellent customer services. My two night stay was outstanding. I can wholly recommend this fine hostelry and its friendly staff. I'll be back, Sláinte.

There seems to be a lack of staff in this Premier inn. Check in took a long time, as it was busy. It appears , the same staff member works on reception and the bar and restaurant. The hotel is becoming a bit worn . The lounge/foyer area was too cold , to sit comfortably for any length of time. The staff were all very pleasant. I would return, if I got it for a good price, as it is in a good location.

Everything was excellent. All staff, especially Mark, were so friendly, warm and welcoming. Everything was clean, quiet and comfy, in the rooms and the hotel. Beds in particular were so comfy. Food was amazing, great selection and fresh, both dinner and breakfast. Perfect rooms for our group family stay. Would definitely recommend and stay again.

Had a fantastic weekend with family. Great location.
Hotel clean and comfortable, very welcoming.
Staff were all friendly and helpful, especially Mark, Ross, Miguel, Padraig and Mariana, made to feel very welcome.
Deserve recognition, thank you all.

Very low quality hotel.
The room was just fine, not very clean and the bathroom…. A dirty curtain in the shower, no toilet brush…
Direct view on opposite building…
I had the worst breakfast experience in an hotel of this category.
The breakfast is just poor and very poor quality.
I will never go back in this hotel and don’t recommend it.

We chose this hotel because it was close to the airport and offered free parking on their website. Unfortunately we received a parking fine for £100 afterwards and despite being a guest Premier Inn were unwilling and unable to do anything about it.
We arrived late at the hotel and registered my car on a tablet as instructed by the receptionist. We had a very uncomfortable stay due to excessive heat and being put on the top floor despite my request in advance for a lower floor. The room stank and there is no breakfast facility at the hotel. We departed the following morning.
Two weeks later I received a PCN notice from Civil Enforcement for £100 for illegally parking. I emailed the hotel directly but they replied that they do not own the parking and the contract for enforcement was with the Parson Pig next door. Neither Premier Inn or Parson Pig have access to the car management system. I replied that both the PCN and the notices in the car park have Premier Inn's name and that they have a responsibility to their clients as stated on the web to provide free parking. I also stated that the intention of the enforcement was to deter people from parking who were not guests and not to punish bonafide clients. I did not get a reply from the hotel.
I appealed to Civil Enforcement and showed my invoice with the hotel. I stated that I had registered my car on the tablet. They rejected my appeal on the grounds that they have no record of my registration. I can only assume that there was a break in the WiFi connection as OpenReach often does internet maintenance late on weekend evenings. Civil enforcement made it clear that if I didn't pay the fine I would be threatened with legal action and that I would have very little chance of winning.
I contacted Premier Inn guest relations but they claim no responsibility and that I should take up the matter with the owner of the car park. After repeated requests I managed to get in contact with the manager who was also looking after other hotels. He was initially sympathetic and admitted that even his staff received fines. He was unable to do anything about the fine and eventually refused to reply to my emails.
This episode has taken three months and dozens of emails. There are several other reviews with the same issue. What was most disappointing was that Premier Inn accepts no responsibility for a car park it offers for its guests.
Be aware you run the risk of receiving a PCN and that the parking registration system sometimes doesn't work. Don't expect Premier Inn to help you.

This is a good premier inn.
Staff on the counter were lovely.
Everything worked and was very clean.
TV remote hard to read as was very old I guess, but that’s really minor.
Great stop off before our flight the next day

Stayed at this hotel quite a few times as I travel regularly to Nuneaton. Just wanted to say how good the service is in the pub next door. Both at breakfast and dinner the ladies go out of their way to look after the guests. You never wait at the door which I hate. Service with a smile .
Check in was also exceptional. The lady cares

Group of 9 of us for birthday trip. Hotel was very clean, friendly staff and great location. Beds were comfy, shower was excellent and rooms were spacious. Would recommend and would stay again.

Great location and good breakfast selection with friendly staff. Would recommend.

Deducted a star for finding a previous occupants sock behind curtain in the room upon checking in ( tues aft), requested it to be removed but wasnt bothered about room being cleaned for a 2 day visit - guess what it was still there when we left ( thurs am) .
Not something i expect from any hotel - chain or independent !!

• Central location right on the riverside

• Laid back and no fuss atmosphere

• Rooms clean and comfortable

• Hairdryer in room

• Very secure

• Staff efficient

• Relaxed restaurant with excellent value meal deal option

A very nice lady was in the reception, who helped me change my room when I asked immediately with no delay and afterwards she asked if there was any particular reason. I always choose Premier inn whenever am in the UK and had never disappointed me !