Premier Inn London Gatwick Airport East

Hotels
•
Premier Inn
8.4 (62 reviews)
Balcombe Road,Worth,Crawley,West Sussex , Crawley , GB
0333 777 7275
Crawley.PI@premierinn.com

listing image 1
Show all photos

Facilities

Parking
Restaurant
Breakfast available (surcharge)

Review Highlights

Pros:
Great customer service
Convenient for airport access
Clean room
Cons:
Parking fine issue
Excessive heat in room
Lack of amenities

Categories

Cleanliness
7.9
The room was clean but there were complaints about excessive heat and unpleasant odors.
Service
9.4
The reception staff were polite and efficient, with positive interactions mentioned.
Location
8.9
Convenient location near Gatwick airport, though not much to do nearby.
Room Quality
7.9
Mixed reviews on room quality; some complaints about heat and conditions.
Amenities
7.9
No fridge or water bottles in the room, which was disappointing.
Value for Money
8.4
Value was fair, but issues with parking fine diminished the perceived value.
Food and Beverage
8.4
Restaurant was good, but the hotel lacked breakfast facilities.
Overall Experience
8.4
Overall positive experiences noted, but significant complaints affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 01:40

Property Description

Get ready for a perfect stay at the Premier Inn Hotel London Gatwick Airport East (Balcombe Road), where comfort meets convenience!

Prime Location
Nestled in a serene rural setting, our hotel is ideally located near Gatwick Airport and some of the South East’s most sought-after attractions, including the vibrant shores of Brighton and the thrill of Chessington Zoo.

Delicious Dining
Start your day right with our sumptuous breakfast options and unwind with a delightful dinner in our inviting on-site restaurant, designed to satisfy every palate.

Comfortable Accommodations
Experience spacious rooms and luxuriously comfy beds, ensuring a restful night’s sleep whether you're traveling for business or leisure.

Don’t miss out on a great getaway; book your stay today!

Important information:

This hotel has limited free on-site parking spaces for guests via validation. On arrival all vehicles should enter their car reg on the tablet in reception and again each day of your stay to avoid a fine.

This car park can’t accommodate coaches, trucks or trailers.

Availability can vary, if you have any questions please contact the hotel prior to your stay.

Airport parking is available through our partners Holiday Extras at great prices (see frequently asked questions section for more details).
M23(J10), take A2011 to Crawley. 1st roundabout take the 5th exit and head back to M23 on A2011. Left onto B2036, left at T-junction. Hotel is 0.75 mile on the left. Next to the Parson's Pig. Please note - some Sat navs may require a door number to navigate, if this applies please enter 1066.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 62 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 8.4
Overall Experience: 8.4
V
Valeria • family_with_children • lv
5
Disappointed stay..
Pros:

Breakfast was good!

Cons:

We had bad experience in the hotel unfo. I left my AirPods in the room and wrote the same day we left the hotel and I had the signal and connection with them for 4 days more after our departure where it was shown that they are in the room left
But the personnel wrote us that they didn’t find them in the room. Very pity that somebody from the cleaning personal took it and didn’t give it back to administration. I think this is disgusting to use the left AirPods from the guests… who really can do it??
They wrote it was the next guest but I really doubt it as we wrote sharply when we left the hotel.
In 4 days there was not a signal of them anymore. It means they waited for some time and started to use them.
Really disappointed as never have faced this. Usually if we leave smth like this - we are usually given the thing back. In any country. Couldn’t imagine that can experience this in Germany.

2026-07-25 • via Nuitee
A
Anh • couple • cz
7
2026-07-25 • via Nuitee
V
Vendula • solo_traveller • cz
10
Pros:

Pohodlné a měkké postele, přídavný polštář, pokoj čistý a voňavý, zatemňovací závěsy byly skvělé a dobře se nám spalo, poloha hotelu byla také velmi dobrá, ocenily jsme také rychlovarnou konvici.

Cons:

Jediné, co mi na pokoji chybělo, byla alespoň malá chladnička, jinak byla vše perfektní!

2026-07-25 • via Nuitee
A
Asta • extended_group • lt
8
2026-07-25 • via Nuitee
H
Hannah • couple • au
7
2026-07-25 • via Nuitee
T
Therese • family_with_children • dk
9
2026-07-25 • via Nuitee
S
Susanne • solo_traveller • at
7
Für ein oder zwei Nächte,okay!
Pros:

Einfach,nett und freundlich,sauber!

Cons:

Die Decken waren für Winter gedacht, aber nicht für Sommer!😏
Die Matratzen haben sehr heiß und ich nehme an reine Kunstfaser?

2026-07-25 • via Nuitee
J
Jean-François • solo_traveller • fr
8
Pros:

Équipement très complet.

Cons:

Fonctionnel mais triste.

2026-07-25 • via Nuitee
A
Alireza • couple • ir
6
2026-07-25 • via Nuitee
A
Antonija • family_with_children • se
10
Superbra hotel
Pros:

Centralt till de platser vi ville till och god frukost

Cons:

Dålig skyltning till placeringen av hotellet från parkeringen men inget som påverkar själva vistelsen

2026-07-25 • via Nuitee
A
Andoni • solo_traveller • es
6
Pros:

La ubicación.

Cons:

El tamaño de la habitación. Era pequeña en comparación con otros hoteles de categoría y precio similar

2026-07-25 • via Nuitee
H
Hermine • solo_traveller • at
7
Preis Leistung top; bequemes Bett
Pros:

Sehr bequemes Bett, perfekte Lage für mich

Cons:

Rezeptionspersonal eher lustlos und unbemüht

2026-07-25 • via Nuitee
A
Anja • family_with_children • de
10
2026-07-25 • via Nuitee
J
Joern • couple • de
10
Pros:

Alles super…. Waren schon zum wiederholten Mal da…

Cons:

Nichts weiter….
Außer…. mein Bett hat furchtbar gekratzt….
Info an den Hausmeister… er kam sofort und konnte mir sagen das er da leider nichts machen kann….

2026-07-25 • via Nuitee
T
Thomas • solo_traveller • de
9
Optimal für einen Städtetrip
Pros:

Großzügiges und sauberes Zimmer.
Die Lage ist okay.
Das Personal nett und freundlich

Cons:

n/a

2026-07-24 • via Nuitee
E
Erika • extended_group • de
9
Preis-Leistung absolut top😊
Pros:

Auswahl ausreichend, zwei Kaffeeautomaten. Es wurde immer gleich Essen aufgefüllt

Cons:

Tische insgesamt etwas zu eng nebeneinander

2026-07-24 • via Nuitee
S
Stefan • solo_traveller • de
9
2026-07-24 • via Nuitee
R
Roberto • solo_traveller • es
9
2026-07-24 • via Nuitee
J
John • family_with_children • us
10
Nice hotel in an urban setting that was convenient for sightseeing.
Pros:

The location was near the tourist sites which was good. We didn't do the hotel breakfast since there were many places near the hotel. Staff was friendly and helpful.

Cons:

Would have liked 3 separate beds rather than a double and a single. I was traveling with my son and grandson, so not a big deal, but separate beds would have been preferable.

2026-07-24 • via Nuitee
L
Ludmila • solo_traveller • lv
8
2026-07-24 • via Nuitee