Premier Inn Christchurch / Highcliffe

Sophie and Jodie were nice and helpful in the reception, the rooms were clean and I didn't see any hairs. The places is close to a beach.

Very dissapointing. Grumpy reception staff.
One tea bag in the hot drinks tray.
Shower was luke warm.
Room was freezing cold upon arrival.
The temperature finally increased after 6 hrs in the middle of the night causing me to wake up in a sweat feeling sick.
The occupant above my room woke me almost every hour by stomping back and forth across their room...
Overall a terrible experience.

We stayed for one night and will definitely be coming back to stay again. The staff were polite,friendly and welcoming and very helpful.
Our room was very clean and had everything we needed.
We had breakfast and the food was hot and very nice.
Would recommend this premier inn 100%

Friendly reception, rooms were ready and what we had requested(adjoining rooms on ground floor close to reception, one assisted for my mother who has limited mobility) help offered with our bags, information given on meal deals and help booking this as couldn’t do online. The rooms were clean and warm, beds as usual very comfortable. Eating in was ideal on first night after a long journey. Breakfast plentiful and very good. Staff were all pleasant and helpful.

Usual Premier Inn refinements, big comfortable bed, clean, plenty of space to move around, a good number of plug sockets, although there weren't any by the bed. Good location and easy to find by the main road, with a large and secure car park with plenty of space. £3/night parking was good value, considering the location and lack of free street parking nearby.

However, the experience went downhill at the very end, when I had breakfast in the adjoining pub. The breakfast itself was fine - had the full English, freshly cooked to order and hot etc.

I was told off, for putting a pain au chocolat in the toaster. Furthermore it wasn't just a small, quiet word, it was a condescending telling off, like I was naughty schoolchild in the middle of an almost packed dining area. Apparently I wasn't allowed to put a pain au chocolat in the toaster, as it was considered a fire risk (no, the pub didn't burn down that morning). There was no notice telling me, you can't put pain au chocolats in the toaster, only croissants weren't allowed (of which there were several notices saying so). One of the reasons saying why croissants weren't allowed, is because they couldn't fit. However, the pain au chocolats were not as tall as the croissants, and fitted fine, so I thought there wouldn't be a problem toasting it (and there wasn't any notices saying I couldn't).

The lady in question who scolded me, said they had similar ingredients, and the butter which is contained in them would burn. Which is true, though that wasn't the reason displayed on the notices why croissants weren't allowed to be toasted, as well as the fact that a pain au chocolat isn't a croissant, nor is it a type of croissant.

Now, the sign should specifically say "No croissants and pain au chocolats are allowed to be toasted", then it would be crystal clear. Or say, which items can be toasted.

I doubt management would see this or act upon this (i.e. amend the signs), or discuss this issue with the lady in question, but just be warned about what you can or can't be toasted, despite what the sign is saying, and expect to be mind readers.

I have yet to receive the usual follow up survey e-mail usually sent out after hotel stays, but when and if I do, I will of course be mentioning this grievance, which put an upsetting end to, what was otherwise a pleasant stay.

4 of us visiting friends in New Forest selected this Premier Inn staying for 2 nights . We booked one room for 2 elderly ladies on Ground Floor with walk in shower/wet room,. They separated the double bed into 2 singles. This was so they did not disturb one another when getting up during the night. One lady is 90 the other lin her 80’s The arrangement absolutely suited their needs.
We were also allocated a room on the Ground Floor to be near to them , a double which also had a single couch bed in the room.
We were made very welcome on arrival by the receptionists. Blue Badge parking adjacent to the entrance was most convenient ( but costing £3/night)
The accommodation is functional and clean ideal for our purposes , and the beds superbly comfortable as always.
Breakfast was served in an adjacent building. Help yourself to toast and coffee/tea etc. but the cooked breakfast was served to the table. So much better than having to collect from a servery. In addition a section of this building was open as a bar throughout the day with comfortable areas to sit and relax in with a coffee to chat, relax and watch large screen TV. This was Ideal as it was raining and gave us time to relax in comfort ( rather than in our room) before setting out later to visit our friends in the early afternoon .
Meal deal was good value for Breakfast and Supper at £26.99. Although there is a superb and highly recommended Fish & Chip shop just a few hundred yards along on the opposite side of the road.
Breakfast staff were friendly, very helpful, gave excellent service and very accommodating .
Interestingly the TV in the rooms had their volumes limited, so they did not disturb the adjacent room. The Air Con/Heating worked surprisingly well. Suggest this is also a great choice for families with children wanting to visit the seaside in the Summer. Would definitely come again when visiting the area.

Excellent hotel. Great location. We stay there when we have a show to see in Southampton. We love the walk down to the cliff tops. Great base for New Forest, Southampton and Bournemouth. Breakfast brilliant nad staff very friendly.

Stayed here on and off for about 3 years. Brilliant hotel. Location is perfect right in hitchin town centre. Rooms are always clean and comfy. Best of all the staff are amazing. Always smiling and helpful and special shout out to Claire who is always happy to help and a bundle of laughs- she's a real asset to the hotel. Always there to brighten up the day!

We have stayed here previously and the standards have dropped considerably. The basic hotel items aren’t offered and was told they never have been. Very run down. Nowhere close by for average food, unless you have a car. Reasonable public transport due to a very large supermarket close by. Staff outside smoking, huge construction site next door. Didn’t eat there.

I don’t usually leave reviews but I felt this one was needed after our stay at the Herne Bay Hotel.

When we first arrived I was quite pleased. There were plenty of parking spaces and a Miller and Carter restaurant close by which was really handy. Things seemed promising at first.

At check-in the receptionist greeted us, though the welcome felt a little abrupt. The first thing we were asked was what time we’d be coming down for dinner as a time was needed straight away. After a two and a half hour drive with three children I just wanted to get to the room and settle everyone before deciding. I asked if I could call down later once we were ready and they said that was fine.

When we got to the room it looked clean at first glance but once we settled in we started to notice a few things. There were hair shavings around the sink and hairs on the bed linen. There was also no phone in the room to call down to reception.

We went downstairs and spoke to a member of staff, explaining about the hairs in the bathroom and on the bed. I asked if someone could please clean the bathroom as we could brush off the bedding ourselves. The staff member seemed concerned and said they’d find out who cleaned the room, but unfortunately nothing was done.

From then on the experience just didn’t feel the same. Most of the staff we met were friendly and professional and I do think they tried, but the lack of follow up and the cleanliness issue really took away from what could have been a lovely stay.

The location is great and very convenient for families but sadly based on our experience I wouldn’t go back.

Went here October half term for 4 nights with my son. Firstly the hotel itself; Premier Inn standard which means you get what you paid for. Room was OK and clean, had a bath not just a shower, Wifi worked OK even the free wi-fi which hasn't always been the case in other hotels of this kind. The staff were very friendly always a "good morning" or "good afternoon". We didn't eat here so I can't comment on that but will say that the empty restaurant next door really needs to get opened again - I believe there were some issues with a McDonald's getting approval to open here. At present there is a canteen/cafe "The Social" and I'm sure they try their best but really this place needs an adjoining watering hole.

Now, for the location. It's right off the main road so easily accessible. Great. However, slap bang in a building site surrounded by an industrial estate - not so great. It does seem odd to have this hotel here not in a location obvious for anyone wanting to visit Herne Bay - there are no local big employers, Sainsbury's superstore and garage a stone's throw away so no problem with provisions but an awful long walk to town / the beach - about 30 minutes. There is a bus stop just round the corner opposite Miller and Carter's which you're welcome to visit if feeling extravagant otherwise food choices are extremely limited on foot - good chip shop on the junction at the top of the hill about 15 minutes walk but other than that town is your best bet.

So - hotel, OK except for the dining. Location, not so OK. When, surely not if, the adjacent restaurant opens again it will be an improvement

Last minute stay due to a stressful week, lovely hotel clean room very quite on the third level . Reception lady was very friendly and did a quick check in, on staying in needed some cutlery and sauce and they staff was very helpful

Generally when I go to this hotel I have a very nice experience, most of the people that work there are all happy and welcoming. There was one lady which had a very bad attitude when I went for dinner.
Dinner was served until 10pm as seen when you walk in there. It was 8:30 and I have gone to ask for a table. When I asked she had a very bad attitude as she ‘had cleaned the whole kitchen out’ and said at first that she wouldn’t serve me. She then said maybe she could get me a pasta or something. I thought this was very rude and I was appalled the way she spoke to me as if I had come down at 10pm closing time when it was 8:30. She was probably having a bad day however shouldn’t be speaking to a customer like that. Nothing against the hotel would recommend, just a bad experience with a worker

Staff were brilliant. Breakfast was excellent. One of the best breakfasts I've ever had. The room was great and the bed was very comfortable. We had dinner in the restaurant one night and the food was lovely. Recommend Herne Bay Premier for a stay.

We were greeted by friendly staff and nothing was too much trouble. They multi tasked very efficiently covering reception, answering queries and serving in the restaurant.
We were very impressed with the food and particularly the lovely breakfast choices. The hotel was very clean and well maintained. A great shower and lots of hot water.
The one minor issue with the air con was soon resolved.
A great overnight experience.

Would recommend the Premier Inn at Herne Bay. The staff were all friendly, polite & helpful. The bed was really comfortable. The choice of food for breakfast was excellent.

I always go there when visiting Hitchin. Rooms are clean and nice and the bed is amazing.
Also the customer service is superb. Really attentive and helpful

I’ve slept in cold keeps and wind-blown tents, but never somewhere so clean and warm. The service was honourable, swift, kind, and without fault. I know nothing… except that I’d stay here again. Many thanks!

Have stayed with Premier Inn many times but wouldn’t stay here again. Greeted with indifference. Room small (only just room to lay 2 suitcases flat) and dark. One window catch broken so couldn’t open. Fittings in bathroom rusting. Whole place looks shabby inside and out.
You have to pay extra to park.
Went to eat in adjoining pub but (luckily) fully booked. As we sat in the reception area we could see how run down it was. Cloth seat covers really badly stained. Determined at that point not to breakfast there.
One member of staff (Ashley) was friendly and chatty.

Room was opened whilst out and left wide open. My son went out and shut the door, when he returned a couple of hours later the door was wide open propped by a chair from the room. Reported to the hotel who were supposed to ring us today but they did not do so. They have CCTV cameras as I asked them however they have clearly just fobbed us off. We stay at least 3 times a year but would never stay again. This hotel is a security risk and people should be wary of staying here. This has been reported to Premier Inn head office vendor Ben to investigate.