Premier Inn Coventry East - M6 J2

I'm glad that this Premier Inn does not charge for parking. It's a short drive from Gatwick and set in a fairly quiet location. That said there is not much nearby, so it's an ideal airport stopover hotel rather than a getaway location. The room was clean and the heating worked well. Our only disappointment was that there were no water bottles in the room and no fridge. The value for money was fair.

Great visit and stay at this hotel. Stayed while going to a function at the CBS. Very good location everyone welcoming and accommodating. Would highly recommend

First visit to a Premier inn. This hotel was easily accesible from Gatwick by public transport and a short walk. A polite and efficient receptionist welcomed me to the premises, a great start. The room was spacious, clean and comfortable. I could not find fault anywhere. A pleasant young man on reception greeted me the following morning, confirming my belief that Premier inn value excellent customer services. My two night stay was outstanding. I can wholly recommend this fine hostelry and its friendly staff. I'll be back, Sláinte.

We chose this hotel because it was close to the airport and offered free parking on their website. Unfortunately we received a parking fine for £100 afterwards and despite being a guest Premier Inn were unwilling and unable to do anything about it.
We arrived late at the hotel and registered my car on a tablet as instructed by the receptionist. We had a very uncomfortable stay due to excessive heat and being put on the top floor despite my request in advance for a lower floor. The room stank and there is no breakfast facility at the hotel. We departed the following morning.
Two weeks later I received a PCN notice from Civil Enforcement for £100 for illegally parking. I emailed the hotel directly but they replied that they do not own the parking and the contract for enforcement was with the Parson Pig next door. Neither Premier Inn or Parson Pig have access to the car management system. I replied that both the PCN and the notices in the car park have Premier Inn's name and that they have a responsibility to their clients as stated on the web to provide free parking. I also stated that the intention of the enforcement was to deter people from parking who were not guests and not to punish bonafide clients. I did not get a reply from the hotel.
I appealed to Civil Enforcement and showed my invoice with the hotel. I stated that I had registered my car on the tablet. They rejected my appeal on the grounds that they have no record of my registration. I can only assume that there was a break in the WiFi connection as OpenReach often does internet maintenance late on weekend evenings. Civil enforcement made it clear that if I didn't pay the fine I would be threatened with legal action and that I would have very little chance of winning.
I contacted Premier Inn guest relations but they claim no responsibility and that I should take up the matter with the owner of the car park. After repeated requests I managed to get in contact with the manager who was also looking after other hotels. He was initially sympathetic and admitted that even his staff received fines. He was unable to do anything about the fine and eventually refused to reply to my emails.
This episode has taken three months and dozens of emails. There are several other reviews with the same issue. What was most disappointing was that Premier Inn accepts no responsibility for a car park it offers for its guests.
Be aware you run the risk of receiving a PCN and that the parking registration system sometimes doesn't work. Don't expect Premier Inn to help you.

This is a good premier inn.
Staff on the counter were lovely.
Everything worked and was very clean.
TV remote hard to read as was very old I guess, but that’s really minor.
Great stop off before our flight the next day

Stayed at this hotel quite a few times as I travel regularly to Nuneaton. Just wanted to say how good the service is in the pub next door. Both at breakfast and dinner the ladies go out of their way to look after the guests. You never wait at the door which I hate. Service with a smile .
Check in was also exceptional. The lady cares

A very nice lady was in the reception, who helped me change my room when I asked immediately with no delay and afterwards she asked if there was any particular reason. I always choose Premier inn whenever am in the UK and had never disappointed me !

Good stay good location good atmosphere good room good cleanliness good service good amenities low noise level good value it was good experience

Very attentive staff. Warm welcome by Jay and the team. Could do enough for us. Nice clean, comfortable room, as always. Thank you

A hot and uncomfortable over night stay. There was no lift to the first floor, which meant as someone with mobility issues I had to struggle up stairs and down.

The room was a family room. Big and the usual premier inn decor.

Bed comfortable as ever, however there was no AC, just a fan in the room. The window could open slightly, but not enough to reduce the stifling heat. Having the fan on all
Night was the only option and this disturbed sleep.

The bathroom as ok, however when the light was switched on there was a loud mechanical sound from the fan - a loud and low whistle.

In the morning, I used the bathroom, and the toilet fell off the wall, meaning that I fell on the floor, which was incredibly difficult to get up from, with a toilet also topped over on the floor. The pipes had become disconnected, so unable to flush loo, as it would have spattered all over the bathroom floor.

Didn’t have breakfast, as an early start, but the evening meal at the adjoined pub was delicious.

So overall, not the best Premier Inn I’ve stayed in. Could do with some AC as an essential and hopefully they will fix the mechanics in the fan and get the plumbing sorted.

Felt very welcoming when checking in on 11th The only problem I had was the bar was advertised as being open till 10.30 but the doors was closed at 9.50 so could not get any drinks

Great night in at Premier Inn.
Slept really well, bed was comfy.
Easy to get to from the motorway.
Peaceful place to read.

Excellent location to the retail therapy outlets, Ricoh Arena and the Showcase cinema and easy access to the Motorway.
FOOD EXPERIENCE;
Exceedingly good value. The quality of food and service under Pranav and his team has improved since our last visit. The chef provided us with a tasty Thai green vegetable with (chicken) curry and Katsu burger.
HOTEL EXPERIENCE:
We have stayed here as a family and as a couple. The service has never wavered in terms of good quality and customer services.
The rooms are clean, comfortable and the large king size bed gave us restful nights.
Nathan in the Reception team was courteous, helpful and effective in sorting out a couple of minor issues.

This is a standard Premier Inn with Clean and well-laid-out Rooms.
The standout feature of this Hotel is the Staff, who were all very Helpful and friendly. Nothing was too much trouble.
It also has a lift, Air conditioning and good accessibility
The only minor point was the small TV, although I was able to connect my TV stick easily.
The Restaurant was quiet during our stay, but this meant the Staff were attentive and the food was always hot, of good quality, and there was no waiting around for refills of the Breakfast Buffet.

Stayed here on Monday night after flying back from holiday. As expected with Premier Inn, everything was fairly standard, clean, comfortable enough, and reasonably priced. You generally know what you’re getting, and that’s fine for a short stay.

That said, there were a couple of areas for improvement. We booked a family room for four people, but only two cups were provided, which seemed a bit thoughtless. Not a huge issue, but worth mentioning.

The main problem was the location of our room. We checked in during the early hours and were placed next to a door that led to the main stairwell. Being near the airport, the hotel had people coming and going at all hours, and the door next to us was constantly being opened and slammed shut. The loud bang each time made it very difficult to get any decent sleep.

Overall, it was an adequate stay, but better soundproofing or more careful room allocation for late check-ins would have made a big difference.

Comfortable and clean accommodation. Staff were very friendly and helpful. Couldn’t do enough for us after a very stressful day at the airport; made all the difference.

As premier inn rooms go this was their usual standard, the bed was comfy.
However, the room was unbearably hot (I am aware that the UK was in the midst of a heatwave) and the portable fan just wasn’t enough. The air conditioning was nonexistent.
I know this can be a recurring theme in premier inn hotels and maybe something to rethink. They do say it is healthier to sleep in a cooler room.
Also at this particular hotel there was no restaurant, however the adjacent pub was nice and the food very pleasant, with large portions. However, no breakfast service available which was a disappointment.

On the whole for 1 night it was what it was but we couldn’t have stayed longer.

We had a lovely 3 night break at this hotel. The rooms were clean but a little dated with no USB sockets & a TV so small my husband said they should have provided binoculars ! The staff, however, were great - always smiling , very friendly & helpful. We enjoyed the breakfasts & the meals in the restaurant every night . There was plenty of choice & the food was always hot and nicely cooked. It's a shame that there were never many customers now that the restaurant is only open to residents. There is plenty of parking (still free at the moment) & there are lots of places in the area which are worth a visit. I would definitely recommend this one.

Great night's sleep, great food next door, always looked after by great staff, thank you Alla for looking after us all the time.

The hotel itself is well looked after, clean and modern. However special recognition is towards, receptionist ALLA who is attentive to any queries raised which she problem solved. She is very good front of house as she makes the stay feel like a home from home rather than paid accommodation due to how friendly and caring she is. The company is lucky to have ALLA not just because of how good she is at her job but also how nice she is as a person.