Premier Inn Birkenhead Town Centre

Great experience, wonderful staff especially Monike who went above and beyond to make our trip extra special she remembered it was my birthday and popped goodies in our room. Such a great stay.

Just stayed at the premier inn on hagley road in birmingham.

Lovely atmosphere and friendly and helpful staff.
The room was clean and well kept. Worth the money.

Lovely meal in the hotel restaurant tonight. Served by Jazz where she greeted us with a smile and was continually checking on how everything was. She seemed to be the only one taking orders and serving food, but this didn't let her excellent level of service slip.
Restaurant was lovely and cosy and Jazz let us know about the menu deals where we could have 2 courses and a drink for £16.99. Great value, great food and friendly staff. The chef did a great job keeping up with food orders too. Thank you 😊

We stayed for the weekend, couldn't fault anything. The staff especially Dan, Tier Susan Jordan the manager they were lovely and helpfull, couldn't do enough for us.
Room was lovely and clean. Food was great. Definitely come again

Good service clean room and good breakfast.
Selina was helpful and friendly nothing was too much trouble. All staff encountered were friendly and helpful would defiantly stay again.

Very poor pillows that were very hard, and they stopped me from sleeping. The food service was poor, and the food was overcooked.

Great hotel and staff , huge shout out to Tia who is an absolute star and credit to Premier Inn . Could not do enough for us during our stay

easy enough experience. Premier inn in birkenhead is easy to find, easy to park and the lady on reception Stacy was very helpful, friendly and gave lots of good advice.

breakfast was nice, all staff very helpful and the room was a typical Premier inn room, comfy bed, good size and great pillows.

Sharon truly made our stay at Premier Inn Birkenhead a wonderful experience. From the moment we arrived, she was incredibly welcoming, kind and attentive. Her professionalism and warm nature made us feel genuinely cared for, and nothing was ever too much trouble.

It’s rare to come across someone who goes above and beyond so naturally, and Sharon is a real credit to the hotel. She brought such a positive energy and made our stay feel extra comfortable and pleasant. Thank you, Sharon, for your exceptional service – you’re amazing!

We have stayed in many Premier inn all over the place for weekend away and airport stops
But this hotel was not great !!!! The room was fine put we did not know the bar / restaurant did not open till 5pm we would of liked a drink then we booked in instead of going over to tesco over the road . Breakfast was not great we waited 10 mins for anyone to seat us and We did not find breakfast that special overall we found the hotel short staffed and not that welcoming we will not book this hotel again

Staff were very good, room was as you would expect but at £123 on the pricy side.
My main issue was when I arrived at 17.45 after a long drive I asked if I needed to book to eat. I was told earliest I could eat was 8.30 as they were busy. I asked if there was anything nearby and was told there is nothing really in walking distance so I had to get an uber.
At breakfast next day I could see what I think the issue was....for a hotel this size an amazingly small kitchen which I think would struggle with a large amount of customers.

I spend most of my working week working away from home staying at premiere inn hotels all over the country,and can honestly say I have never been felt more welcome than with the staff at Birmingham Central Aston .
Tia,Amira and Fern were absolutely first class in making sure all aspects of my stay were adhered to and are a credit to premiere inn. I would definately recommending the premiere inn Aston hotel to other companies if working in and around the Birmingham area.

Atmosphere was very good and welcoming.
The staff was amazing and very helpful and nice and friendly to us. Nothing was too much trouble for them, they made our stay very comfortable.

Great location with paid for parking. A short walk from Hamilton Square station - turn right out of the station, walk straight ahead for about 5-7 mins and you're at the hotel.

Great welcome from reception, efficient check-in. Stacey is legend!

The restaurant team at dinner and breakfast are brilliant. Good restaurant menu for lunch/dinner. Breakfast has lots of options to choose from.

The room was lovely and clean. Good shower (over bath) and super comfy pillows!

Hotel is in a handy location on the edge of the city and Tia was very helpful on reception on arrival and answering any questions we had.

Stay here for 1 night, booked two rooms and arrived early and asked for rooms next to each other which they said they would accommodate. Hotel is about 20 minute walk into town. Hotel has parking which was charged at £8.50 a night. We came back later in the day to check in and were given rooms on different floors even though we had arranged in the morning. This was sorted and we ended up on the same floor but not next to each other.
Staff were ok . No one went above and beyond. Ordered food and it was a 45 min wait for a pizza the restaurant wasn’t that busy.
Rooms were warm but had to use air con so no issue.
Overall hotel is ok a little too far for me outside of the city. But fine for an overnight stay .

I have stayed at this hotel several times and there is a reason I keep coming back. The staff are always friendly and welcoming. The free parking is a huge bonus. The rooms are always clean and of a good standard - the recent refurbishment has been a great addition. The hotel is always quiet, despite the location. Thank you as always for a wonderful stay.

Cooked breakfast wasnt very good. Evening meal is only served between 1700 and 2030 but I couldn't see this advertised. We were at the bar for at least 5 minutes waiting to order before someone appeared. Someone finally arrived at 2033 to tell us we were 3 minutes late to order any food!! The highlight of our weekend there was Alan working the bar on the friday night.

After a very disappointing concert cancellation, we received fantastic customer service when we returned to the premier inn. Tia, Fern and Jordan were very sympathetic, welcoming, kind and compassionate about our situation. Would highly recommend and will stay again if we return to Birmingham in the future.

Smallest Premier Inn I have stayed in but perfect location to explore The Wirral and Liverpool.
Hotel is dated with poor ventilation in bathrooms and condensation on windows. Bedrooms clean and comfortable though.
Think staff were stressed and abrupt, potentially due to staffing issues as only saw three different staff members all weekend.