Premier Inn Caerphilly Crossways

Stayed at the Premier in readiness for my son’s graduation, perfectly situated in the centre of Cambridge, a very short walk to Senate House. So many things to see and do nearby. Staff could not have been nicer, each and every one of them. We were allowed to keep the room a little longer and when we checked out they kept our suitcases safe until we were ready to leave (thanks Sabrina). Would recommend to anyone. Beautiful clean pleasant rooms, amazing staff, and the food was really good too. 10/10 thank you!

Premier Inn centre of Cambridge great location for Cambridge Corn Exchange and all eateries. Fabulously clean and tidy. Staff helpful. Nothing too much trouble.

We stayed here on a Sunday, and typically Premier Inn is a safe choice - and as far as the room was concerned it was clean, tidy, fresh - but at this relatively new Premier Inn, it is Whitbreads staff cut backs that let the location down.
Let’s start with check in… it was exactly 3pm, and the lobby was crowded, one colleague on the desk and 2 self serve terminals - we were fine with self check in, but the demographic of the other customers demonstrated a human touch was required- interesting a man (not in uniform) but seemed to know the system spent time helping some of the older customers- sadly this created more confusion as people were weary of a non uniformed colleague. Anyway, the self serve terminal worked perfectly for us and we even added breakfast (turned out to be a mistake).
We went to our room, and as mentioned above we had no complaints, we had spent the day shopping so thought we’d grab refreshments at the in-house bar - as we approached the colleague told us “bar is closed - I’m still checking guests in” - so we took our business into the city. This seems shortsighted from Premier Inn as they should be creating an entire hotel leisure experience.
The nights sleep was fine, and the shower in the morning refreshing.
Breakfast- chaotic, again one colleague, dirty plates on tables, no butter or bread at one point, juice running low and certain hot items (black pudding and mushrooms) not being cooked. The colleague whilst friendly was calling everyone “buddy” and was being run ragged - at 9am it appeared other staff came on duty and helped him.
The 10.99 per breakfast was on this occasion not good value nor a good experience.
I raised the above with customers services who brushed it off with a generic response and said in future speak to the manager - well at check out reception was unmanned so somewhat of a challenge.
Premier Inn - you have a great product, don’t allow staff cuts to ruin it.

Perfect location, clean and big room which was really quiet. The staff Jack and Dal were incredibly friendly and efficient and I would not hesitate to stay there again.
The world needs more Jacks, thank you for your hospitality x

I live local and had plans to use the Hotel for my parents to stay and visit me. They can not longer stay at my home due to reduced mobility issues and my mum can not use the stairs. The staff were amazing very friendly and so helpful I can not give then enough credit. the room was very clean and the experience with the staff was 10/10.

The main reason I'm writing this review is to warn future guests who are travelling to stay at the hotel with a blue badge. There is a drop off period of 20mins then all guest have to pay for parking even if you display a blue badge. I have received a Parking Charge from parkmaven of £100 because I went over the drop off period by 2:30 min's. despite being the only person available to safety assist both parents with their mobility issues, manage their mobility equipment, and transport their belongings to their room.

I hope the management team will read this, review and change the drop off policy for future guest's. I'm so sorry to the staff who work at this hotel all your hard work has been overshadowed by this private parking company and their disgraceful parking fine. Management team should also have a read of the Equality Act 2010, especially the line about service providers including parking operators acting on behalf of a hotel required to make reasonable adjustments for disabled people and those supporting them.

Perfect night sleep, clean, quiet, friendly, helpful and spot on location - you do have to park off site and the parking is expensive but it's a minutes walk and worth it for the stay

Lovely new Premier Inn right in the heart of Cambridge city centre. Conveniently located for shopping, bars, restaurants, central colleges and museums. Rooms were very clean, check in efficient and breakfast the following morning was excellent. The only downside is the parking but then I guess this is the consequence of being in the centre of an historic old town. We parked for 25 hours in the Queen Anne terrace car park (a 15 min walk away from the hotel) and it was £24.90. On reflection, the park and ride may have been a better option. Despite this, we would have no hesitation in returning to Cambridge and to the premier inn!

We stayed here end of November for one night, for a visit to chatsworth Christmas market.
We had a really good stay, room was clean, bed comfy, although I personally found the pillows uncomfortable on my neck.
The staff were really friendly.
We had breakfast in the morning. I’m coeliac and dairy intolerant so eating out is always a worry. I was given the allergen menu upon asking to have a look at. The girl serving on the counter to book us in for breakfast in the morning said she would wash all my cutlery and plates, and my hot food would be cooked separately. My toast would be cooked under the grill separately also.
The allergen menu was really easy to navigate and read. There were plenty of options for me to eat. Gf cereal, alternative milk, although I took my own almond milk. Hot options, including a vegan sausage (no gf meat sausage) - I’m not vegan, but the vegan sausage was horrid. I had gf bread, and df spread on the buffet area in separate packages.
The food was nice, and I felt safe eating here, so nice that they are very aware of how to deal with coeliac disease and allergies.
I would like to thank the staff, and especially Charlotte who served me on the morning of 26th November. Extremely helpful, and many thanks. As eating out is always really stressful.

On the weekend I met my sister at the Premiere Inn in the City of Cambridge, which we do quite often, but 2pm in the early hours of the morning we were shocked out of our sleep, the Alarm went off and we were so shaken up but after five minutes it went off, so we got back into bed, then once again it went off for ages, now were at a senior age and evacuated out of the building to walk in that freezing cold weather around the block in out nighties with a coat over it,
When we arrived round the other side, there was a woman screaming shouting but she kept letting the Alarms off.
We was told it’s ok this woman does it a lot, she’s often comes in here to sit and put her phone on the Charger!!! My argument is we’ll sort it out, remove the chairs and phone chargers because this is disrespectful and disgusting we paid to stay in that hotel to relax together, we was up all night because of this selfish woman, we had to go home Saturday morning because we were to exhausted to go shopping together.
We put in a complaint only to be told it’s not their fault!!! Really
All we asked for was another night free of charge due to this ruined weekend, that isn’t a lot to ask
Deborah Fromet

We were having a lovely Friday/Saturday together only to be woke up at 2am by the fire alarm, we left by the fire exit that took us outside and round the hotel back to the lower ground foyer only to find a woman mouthing off at a member of staff who said this was not the first time she has come into the hotel and set the fire alarm off because she was under some sort of influence, the alarm was intermittent for over 1/2 hour we went back to bed around 3am got no sleep and left Cambridge at 1pm with no shopping done as we were absolutely exhausted.
We complained to their customer relations only for them to say (after I had to chase them 4 days later) it was not their fault so no compensation what so ever so where is the justice… we are not happy at all with them.

Excellent experience, warm welcome at reception, room clean and tidy and breakfast was very enjoyable. The staff were brilliant always offering assistance and overall excellent value for money.

Fantastic location for Corn Exchange Gig.
Best bed I've ever slept in.
Huge Room, great staff, help yourself to tea, coffee! can't wait to return 😀

This is a first class Premier Inn, a cut above the usual standards. It is right in the centre of Cambridge, ideal for the city, university and hospitals. The staff were all absolutely wonderful, could not do enough for us and gave an exceptional level of care, professionalism and personal care and friendship, we were visiting hospital and needed it. It's a new hotel, well appointed and very clean. The food was well above the usual standard for this chain, they have chef prepared meals which were delicious and make a big difference. It's very reasonable for city centre, quiet, and the service really excellent. Highly recommended, we will go back there without hesitation.

Went with two friends and stayed 4 nights. Best part of Premier Inn Buxton - the staff, all very friendly and helpful. Do a good meal deal if you have breakfast and evening meal, well worth it.
Down points, sofas in bar area, could do with replacing or re upholstering. There are some areas that could do with a bit of TLC.

Lovely room very clean eveywhere, staff were very friendly and food was excellent, we will be staying again highly recommend this one

Lovely attentive staff, always with a smile on their faces! Everyone is so helpful all the time and is always willing to get you what you need :)

Very friendly staff, room was clean and bed was comfy.

The majority of breakfast was excellent, beans could have been a bit warmer but the sausages and bacon were good quality and cooked how I like them.

The staff were brilliant - particularly Molly, but nothing was too much trouble for any of them.
We were staying in an accessible room which was really well equipped and very comfortable.
Breakfast was amazing too - plenty of everything and all piping hot.

We had a very comfortable stay at Premier Inn. The room was spacious, clean, and provided everything we needed for a relaxing night. The bed was especially comfortable. Breakfast was excellent — a wide variety of options, all fresh and well-prepared.

Arrived in heavy rain, warm reception at book in. Rooms were clean and tidy and quiet and reasonably priced. Able to park car FOC in car park outside hotel. When room ceiling leaked due to heavy rain receptionist very helpful and moved us straight away to adjacent room. Free good Wi-Fi. Ate meal deal in Brewers Fayre next door which was good in value and choice.