Premier Inn Glasgow East Kilbride Central

Friendly staff, clean room, free parking, excellent breakfast. Overall a brilliant stay. Will definitely return next time I am in Durham.

I am disabled. The restaurant has a ramp but it is a very long ramp that is quite difficult to negotiate. I wanted an early meal but it did not open until 5-30pm. The hotel looks like it needs a lot of work doing to it, in fact it is awful. I will certainly not stay here again. Very disappointed.

Really nice stay at this hotel, we stay at Premier Inn quite often but the service here at reception and when we had breakfast was superb. Staff efficient but friendly. Rooms very clean, although a tad dated- the staff are clearly keeping the hotel immaculate. Plenty to do in Durham town centre nearby we'd go out there again. Free parking when staying away is always a bonus.

Dated hotel
It was clean and the staff are great but the hotel is in such a good location yet old and tired. Its ashame really. Restaurant next door is the same. Great staff but dated however not as dated as the hotel. We are well beyond keys and the door from reception is open to anyone. Should this not be secured ? It seems to breach security in my opinion. Overall the staff and cleanliness and location made this a good stay

We were allocated a room directly above the main entrance when there were apparently other rooms available. Kept awake by banging noises as the doors opened and closed up until midnight and then again from 6am. I would have expected this room to be a last resort if there were no others available. Complained to reception but at 6am it was too late to do anything about it. Told them I'd email customer services to see if they will honour the good night guarantee but still awaiting a response.

I found this premier inn excellent for both location and amenities around. It was clean, warm and reception staff were excellent

Staff are excellent,very friendly and happy to help. The beds are comfy but the hotel needs updating and their is better food options nearby

Good location easy to find Nice quiet room. Great breakfast with good choices and Adam was very helpful on reception. No complaints.

This was some way off the usual good experience of a Premier Inn, with the main issue being that the place is somewhat rundown and unloved. As soon as you pull into the carpark you can see there’s a problem, with litter and rubbish everywhere and even dumped pallets (I counted at least three) on the edge of the parking spaces. I imagine the place hasn’t been visited by a landscaper for years, with dead plants and mud mixing with the litter. Once inside it’s only marginally better, with the general décor and rooms seriously needing refurbishment. On the plus side the receptionist was very friendly and helpful, and the pub and restaurant next door (also owned by Whitbread and essentially part of the hotel) was decent enough and the food and service very reasonable - in particular the breakfast which was very good.

Sheets had red wine stains. Bedside shelf had a piece of chocolate sitting on it ( we hadn't brought any chocolate into the room). Also chef phoned in sick so there was no hot breakfast and we where told at reception we would get a refund as we had prepaid for breakfast and nearly a week later still no refund.

The air conditioning unit would not switch off, went to receptionist was fobbed off saying it was bathroom fan which it was not, complained to manager nothing was done ,

First time at this location and enjoyed every day . Particularly liked the automatic entrance doors great which is great of your loaded with shopping or disabled in anyway. Room was spacious and comfortable. Bed linen and bathroom towels very nice. plenty of room to stow toiletries and clothes in shelves and lockers. TV good size and received good reception. Plenty tea and coffee in room with more provided if needed at reception. Plenty of car spaces for parking FOC. As for meals - the Lee Burn next door was great offering special deals for guests. For example 2 course meal + drink of your choice + all you can eat for breakfast for £26.99. Finally all the staff from reception to room and restaurant were extremely polite and helpful. Definitely will return and recommend.

We paid for and stayed for 3 nights here but we wouldnt stay there ever again not even for free and we've stayed in many Premier Inns without problems

Cheap good quality breakfast with friendly staff. 0nly drawback corridors a bit tired eg carpets. 10 mins walk to shopping centre.

Clean, bed very comfortable and helpful staff. Slight issue about postcode taking us to the neighbouring retail park but we quickly found the hotel.

We used the premier inn as a base for the Great North run. Our rooms were clean, comfortable and spacious with a fan provided in case we were hot (not the case). My room felt cold one evening but warmed up quickly when I turned the heater on. Breakfast was served in a dedicated breakfast room and although busy, we didn't have to wait for a table or food. There was a nice touch of water and bath salts being provided for GNR runners in tue reception in the morning and biscuits on our return. The only small downside was the free wi-fi was patchy but given its free, I wasn't too bothered.

Stayed here for a night while visiting a friend in Durham. Check in process was easy, rooms were spacious and clean. Had a nice tv, hangers and plenty of storage space.

Had a pleasant stay here and would recommend. Can imagine it gets hot in the peak of summer in these rooms but thankfully had a fan already in our room.

Arrived after 4pm and had to wait for bed to be made. Would have expected the room to be ready after such a long drive. Not sure why there is a desk but no chair. This has been the first time the floor has not creaked when walking on it. This has been a down point of this hotel. Both the Lee Burn restaurant and the hotel need to have a bit of attention. Dirty worn carpet in the restaurant makes it look grubby. Food for breakfast was delicious and there was plenty of options available. Staff in both the restaurant and hotel were very pleasant and helpful. I do think the staff cleaning and preparing the rooms are not given enough time to get them done.

No aircon, one small extremely inadequate fan. Impossible to sleep. Daughter had room on opposite side which had much better fan and was cool. Need to make sure room has adequate fan on the side of the hotel where sun comes in!

We recently stayed at Premier Inn Glasgow East Kilbride (Nerston Toll) and overall had a good experience. The staff were absolutely lovely, especially David – he was so helpful with our request for a cot, always cheerful, and took the time to have a chat with us. He really made our stay feel that bit more personal.

The room was clean and comfortable, but it was extremely hot (28 degrees all night) and unfortunately the fan didn’t do much to cool it down, which made it difficult to sleep.

Breakfast at the pub next door was a bit disappointing – the continental selection was very limited and while the cooked breakfast was made to order, everything was served just warm rather than hot, so it wasn’t as enjoyable as we’d hoped.

That said, the location was convenient, the check-in was easy, and the staff really did go the extra mile. With a few improvements to the cooling in the rooms and breakfast options, it would have been a 5-star stay