Premier Inn Cardiff West

Hotel was warm, clean, quiet and very comfortable. Lots of parking.
Reception staff were extremely helpful and friendly.
We ate in the restaurant and my husband who has coeliac diseases was very well catered for with his food freshly cooked to minimise cross contamination.
Will stay again.

Very pleasant staff. Room very clean but bedside shelf far too small for essentials, phone, drink, pills etc. Also noticed nowhere to put laptop.

Great location, comfort, cleanliness and value for money would recommend a stay here 👍 we will be back to stay again- thanks

Great hotel. Really clean and very welcoming front desk staff.
Clean and comfortable. Free parking included. Short walk to the city centre.

Room was cold most of the time, hotel constantly turned off the heating. When we arrived we had half a recycled toilet roll, and towels were hard, after reporting this to reception we received one new 1 ply toilet roll. Booking a Plus room states sweet treats and water daily, this was denied by reception who claimed it was only on the first night. UNTRUE

There seems little point in paying the extra, only to be presented with a room that has stained carpets and cheap soap's that are easily available in most discount stores. Then you have the attached Brewers Fair, no wine glasses, no ice, no working coffee machine for our morning breakfast. Even worst they close a 9pm, with some drinks not available due to no stock and staff that really didn't care if you were their or not.

The food is all prepared in a microwave, and served in or on a plate that is too hot to handle.

Not worth the £500 we paid for a four night stay, never again and have already cancelled two future booking for next year.

This was another lovely stay as we have stayed in this Premier Inn quite a number of times. We were in room 307 on the third floor. On arrival we were greeted well by the receptionist and checking in was very quick. The front lift was broken(always seems to be broken when we visit) but did get fixed before we left so had to use the back one along the corridor. Room was of good standard but needed a dust in places. Breakfast was good with plenty of choice but could have been a bit warmer. Only downside was when I got home I realised I had left a t-shirt in the room. I rang the following morning to ask if it had been found when the room was cleaned but apparently not. I know it is my responsibility to make sure I had everything before we left but I feel as though I was lied to as I 100% know I left it in that room so where did it go. I would have given it top marks but because of this situation I had to give it less.

Kim went above and beyond especially at such a busy time. Lovely clean hotel with a bath (unreal). Would recommend, thank you Kim!

Corridors had a very strong smell of smoke. Wasn’t fresh as other premier inns are.
Room was a decent size and the bed was comfy as usual.
The cups had hairs on and were sat on a dusty tray. Found hairs in the bed and bathroom as well as mould on the ceiling.
Whoever was in the room above - they were either very heavy footed or the hotel was rickety as it sounded like elephants up there!
It did the job for our stay. We needed sleep effectively and somewhere to store luggage.
We chose this location based on free parking but, if in the area again, would probably choose to pay parking and use a different hotel.
We had a drink at the pub but chose not to eat there based on the cleanliness of tables

Location great. Comfortable clean and quiet. We were on the second floor. Had the best sleep, and I don't sleep well. Couldn't fault it to be honest. Was nervous as there are a lot of bad reviews but I couldn't reconcile those with our stay.

Everthing

The hotel was the best Premier Inn I’ve been in. The Plus rooms were brilliant. Large and airy. A great night sleep. The staff were very courteous and helpful. Well placed for the centre of Chester, a 5 minute walk. Great South Indian restaurant, next door.

We stayed the night before an early flight from Cardiff. The receptionist was very friendly and welcoming, asking if we’d like to book for breakfast. We declined, as had to leave at 3.30am! However we did book to eat in the adjoining Beefeater restaurant. The room was perfect, as it was on the ground floor and the closest to reception, so leaving very early in the morning we didn’t disturb anyone. It was very clean and smelt as though it had been recently decorated or refurbished. The bed was extremely comfortable too. Our meal in the Beefeater was delicious. I’d read mixed reviews previously, so didn’t know what to expect. We both had steak and it was cooked exactly as requested. We would definitely stay and eat here again.

Room extremely clean!
Kim on reception, very friendly and helpful.
Plenty of parking.
Great night's sleep.

Will definitely be recommending and staying again when in the area.

We stayed for 1 night on October 28th. The hotel was generally acceptable, but noise levels were not. Had to go to reception and ask them to request the guests upstairs to stop running back and forth repeatedly across their room at 5 .30 in the morning. This building must be timber framed as the sound proofing is very poor and the structure creaking made it worse. No chance of a decent night's sleep here. Ironically, we stayed in another Premier Inn two weeks ago, with noise disturbance during a lot of the night. If you must stay here, I would insist on an upstairs room and hope for the best. Reception did appear to do something, as it went quiet after 6.45am.

Location is excellent, just a short walk from the railway station and into town. If you drive then be warned that parking on the street and not paying will get you a ticket, or clamped as one person was and on a Sunday. The hotel has a car park so I recommend that you use it. The welcome was friendly and efficient. The rooms are clean. Beds wide and comfortable with tea/coffee facilities. Didn’t use the restaurant so can’t comment on the quality of food. Would I stay here again ? Definitely !

Great location, staff are so friendly and helpful, will definitely stay again when I am in the area, the beefeater restaurant on the side is a bonus as well

Great location for visit to Chester. Rooms clean, comfortable and updated. Lovely welcome and we managed to get in the car park. £30 for 48 hours even with discount code! though I don’t know what other car park prices are like and it is in the city centre really. Lovely weekend break with friends.

Really helpful & friendly staff. Hotel in good location with bus stop into the city only a couple of minutes away.
One star off for minor housekeeping issues and a rather unpleasant, greasy meal in the evening (fish with chickpeas & grains).
The car park next door is costly but hotel guests get a discount.

This was my first time staying in a Premier Inn and I was pleasantly surprised! My room was spacious, modern and extremely clean. Bathroom was small, but modern and spotless.
Great location a few minutes walk into the city centre and one minute walk to the train station.

Three nights in this very busy hotel. The staff were often under real pressure eg check in, breakfast. All the staff we came across were without exception welcoming and engaging. Particular shout-out for Karen who seemed to be everywhere - a brilliant effort.
As usual, room, cleanliness, and swift response to queries were up to the standard we've come to expect from Premier Inn.