Premier Inn Northampton West - Harpole

Just as I was stepping into the shower I realised there were no towels in the room. Had to get dressed again - long walk to reception. Overnight desk staff handed me towels with no apology and smirked in my face when I asked for one.

The lack of towels was a minor but annoying hassle. The attitude of the staff really got under my skin.

Perfect for my needs. Breakfast was good in the attached beefeater. Did not eat dinner. Room was clean albeit small but had everything I required. Good price and value for money. Would absolutely stay again without hesitation

The beefeater next door has the rudest male and female member of staff I've ever encountered. Order side saled, which came as a pate' starter for somoene else. Threw myvside salad on my table. No manners. Only two staff serving, constantly moaning. Takes 20 mins to order food. Never again

We stayed in a standard double for two nights room was very clean and warm for November nights bed was comfy with a walk in shower staff was very welcoming and helpful. Location good with a tram outside every 10mins to the city centre of Nottingham. We stayed here for a christmas shopping and market weekend

Your typical simple and neat hotell.
Its nothing special, clean and wellkept.
Extremely nice arrangement with the Breakfast at Beefeater

Annual trip to Xmas market in Nottingham and first time we didn’t stay city centre . This will now be our first choice. Easy free parking , simply enter reg plate in hotel reception. Tram stop few steps from the hotel. £5.50 per person all day travel. Arrived in middle of all the hustle and bustle of the lace market about 15 mins hassle free. No driving round searching for parking spaces and then lugging cases to hotel. Would have liked early check in but no availability, the lady on reception found us somewhere to get changed and stored luggage, all while being super friendly and welcoming.
Breakfast, in an attractive beefeater on site, the usual PI standard .

My wife and I and our Guide Dog puppy stayed at the Premier Inn, Harpole, just off the M1, enroute to the Guide Dog training centre in Sheffield. We requested a room near the lift and were supplied with same. Our room was clean and extremely comfortable and there was a fantastic area around the hotel to run and allow our puppy to spend. We paid for and evening meal and breakfast at the Beefeater next door and were superbly dealt with by staff who were extremely attentive to both us and our Guide Dog puppy. Excellent food and a full and tasty breakfast. Would highly recommend this hotel to anyone.

Michelle and Susan were amazing and really helpful!, room was clean tidy and they helped me with any queries I had!
Would come again

Went to my room which was really shabby with a loose toilet seat virtually hanging off so I went down and asked if this was the best they could do and I was allocated another room.
Really helpful staff but on getting into the shower in my new room the shower head didn't fit the hose and there was water going everywhere at which point the shower door virtually fell off on closure lol.
I would have laughed except I paid nearly 400 pounds for three nights.
"Premier"not sure about that really, surely you can do a bit better?

We were attending a wedding in the Cathedral in Newcastle. The city centre is expensive and noisy so we chose this location for VFM, and closeness to the Metro. We saved car parking and taxi fares. On Sunday morning we went to King Edwards Bay. Stunning.
We had dinner and 2 breakfasts in the restaurant. Welcoming and friendly.

Annoying electric radiator beeps when it comes on so had to turn it right down to avoid it waking my son during the night so chilly upon waking. Tried working out how to disable the beep but no such luck

A hastily dug shell scrape was better than this soulless dwelling. The staff were as miserable as Angela Rayner at a Unite vote of confidence meeting. The staff all had a cloud of doom hanging over them. A death row prisoner waiting for the guard to throw the switch on the electric chair would be more cheerful than this ensemble. The welcome was all but non existent, charisma bypass one and all. The staff looked like they had been press ganged into being there or serve on the Ukrainian front line.
No aircon in the room made sleep only possible through exhaustion. I now know how Alec Guinness felt in that sweat box in the movie 'Bridge Over the River Kwai'.

The hotel should be shut down until aircon units are fitted in the room window space.

Wi-Fi was very slow and kept disconnecting.

Food was served at the adjoining Beefeater restaurant. The building reeked of dampness and was almost as stiflingly hot as the hotel. No smell of food at all, probably due to the food being precooked and microwaved to give it heat.

The whole experience was unforgettable, unfortunately. We definitely won't be back. Find a homeless encampment if you can, at least the visiting NGO do gooder will give you a smile.

Really pleased with our recent stay. Everything was spotlessly clean and the staff were very friendly and helpful. Would definitely recommend.

Sally & Mandy where lovely at the front desk and helped me out with my internet problem and room change, would like to thank them both for my experience and there kind hearts and laughter, very thoughtful and great service from both ladies, take care girls.

We stopped off here twice, on the way to and from our holiday to break up the journey and both times the service was excellent. The ladies at the front desk were so helpful and welcoming and made checking in very easy! They were also so kind to our little boy and really put him at ease. The rooms both times were spotless, the beds were comfortable and all the facillities were in good working order. On our first stay we had breakfast which was a very pleasant experience. There were plenty of continental and hot food options and everything tasted great!

Convenient to Northampton, Hotel and Beefeater in need of refurbishment and all looking a bit tired but value for money

Very good customer service, they even made a discount for me and I'm grateful for that. Every time when I'm at the hole they are helpful.

Tried this Premier Inn for the first time before our flight the next day. It's a 25 minute drive to Newcastle airport.
On arrival on a Saturday evening it was very dark with all the car park lighting out - hopefully they've got it fixed now as it wasn't very welcoming. The hotel itself was the usual good PI standard, warm and comfortable with pleasant staff on the desk.
Visited the adjacent Brewers Fayre for dinner and breakfast which was fine, with particular mention to all the cheery, helpful and welcoming staff at breakfast - great customer service (Sunday 12 Oct).

Was very poor cleanliness I had found pubic hair on the toilet seat which should definitely not be there I had a 2 year old running around as it was a family outing so she could of touched it or anything if I hadn’t found it first….

Bed and mattress maybe they need a new mattress I woke up at 5am couldn’t get back to sleep as the mattress was far to hard for my liking other than that the hotel was just like a standerd hotel nothing special

I stayed here with my husband for 3 days before visiting my son in dubai, a lovely crew of people with very respectibal rooms, had breakfast here aswell and it was delicious. I was a bit confudled about the low groaning noise every night around 9.52, sounds slightly like a whale calf from david Attenboroughs blue planet we watched that night on my hubby's galaxy mini iPad.