ZIP by Premier Inn Cardiff

Had some amazing times at this hotel. The ever so helpful sarah K and Terri are the best. Always happy and getting work sorted. Any issues were resolved straight away.

Everything was as you expect a premier Inn to be. Car Park was heaving with people going to the football match just parking anywhere. Check in was a little slow but that was due to everyone arriving at the same time. The poor receptionist did not have time to breathe. Otherwise a good stay.

Ayesha was incredibly helpful. Such a kind and helpful member of staff. Nothing was too much trouble. What a credit to your company!

Went to stay during the Rugby match which was ideal for our friends who we met there. The welcome is lovely from the staff, room was clean, small but comfortable enough. The lounge area and bar was average, but if you are vegan or vegetarian don't expect to have choice with food. Pool table was okay but the white ball kept getting stuck and it isn't free to play. Some of the sofas are stained and the floor needs a good clean. The TV was nice as you can get to choose what to watch and sit with friends. Comfortable enough, but taxi costs £15 one way to the city.
Vending machines are handy and there are stocks for feminine products and a few toiletries if required. not a bad place to stay for a couple of nights. Second morning the coffee machine broke and so we opted for tea which is a lot of money for one tea bag and a kettle we had to boil ourselves. No kettle in rooms which would have been nice or a free hot drink on arrival.

Booked a Premier Room at this Premier Inn. Lovely, clean and relaxing with a very comfortable bed. Added bits in room like a coffee pod machine, chocolate and bottle of water.
The staff are brilliant. From a friendly welcome at check-in to the very helpful bar staff and waitresses.
We booked a meal deal, paid a bit extra for steak which was really tasty and better than some independent restaurants I have eaten in. Everybody in our group were happy with their meals.
Great location for Carlisle City Centre (at the weekend you can use the Cumbria House Council Office car park - very reasonable for city centre) and Gretna Outlet (some good bargains)
Keep up the good work, I wish all the Premier Inns were like you!

Fantastic experience at this premier inn, even though the taxis weren’t running at that time it was only a short walk from the town centre as long as you aren’t lazy 🤩

Arrived late, 10.50pm after a 6hour drive from Plymouth, to a warm welcome from the Premiere Team. As luck would have it the 'refreshment' station was still open and a cleansing Guinness was just what the Doctor ordered.
A hearty breakfast, good coffee and a pain au chocolat set me up for the day.
Next I needed help with and iron and ironing blard, which were delivered to my room, while I finished my coffee! And then the cherry on the top of the cake, Sarah K printed off my document that needed signing. All the boxes ticked!!!!!!!
Thank you Premiere Team and Sarah K 11/10, see you again soon.

Reasonable price but let down with dirty room messy corridors with stained floor (very off putting) no advise re tea coffee in reception. I’m sure if l stayed again l could have a different experience but judging from this and my first stayed.

Excellent hotel really good value, fast and efficient check in from Brian, clean rooms what more can you ask. Restaurant next door is also really good all staff are excellent.

I have stayed here many times even though I have family here with spare rooms . I love how welcoming it is and how lovely the Staff are. I’ve recommended it to many of my friends and colleagues who have been. Big shout out to ayesha !!!

Great experience, quick and friendly service from Liv both nights I was here, very professional and helpful. Food was perfect on each occasion and served just at the right speed so I wasn’t rushed or waiting. Also helped by Dec on second night.
Definitely recommend!

The location is good for the M62 and the rooms are clean and comfortable. Sadly the large Xscape car park is used late into the night by people racing cars and motorbikes (I assume) and this keeps you awake. On this occasion the breakfast was awful mostly let down by the appalling taste of the bacon (which I can only assume was cheap poor quality bacon bought on a budget) the orange juice also tasted nasty. Bread needed to be put through the toaster twice but was then burnt. The fried eggs were overcooked on the bottom but undercooked on the top. I don't like a buffet style cooked breakfast anyway but this was the worst one I've ever had. Sausages were OK.

Corporate free-fall and spin in clear evidence once more.

First thing, this ain’t in the centre of Carlisle by ANY measure…more than a mile to walk and closer to fields than to the High Street.

Second…be aware that within Premier Inn Group hotels, food times vary from location to location…

I arrived just after 2100 only to be told kitchen closed despite previous night in same chain food available to order up to 2130.

On the subject of food…shrinkflation is hitting very hard in the quantity department!

Unless you order sides you are unlikely to fill the tank up with the paltry offerings.

Oi, Premier Inn management…you are aware we NOTICE THE DIFFERENCE right?

Rooms fine, but in room refreshments dwindling and apparently this is another business that seems to want me to act as an unpaid employee with staff clearly cut to the bone.

Incidentally, the Station Hotel right in the heart if the city would have been FAR cheaper per room!

Will actively resist using again even though my employer has a contract with the group.

Nice and helpful personal, clean our room when we asked.

Brilliant helpful staff over and beyond looked after me and my daughter. Home from home. We were sorry to miss you guys on early check out

Check in process is fast. The reception is very polite and helpful. The room is clean. The room setup suitable for 4 of us. The toilet in the room is clean, everything is good expect the tv remote is not working properly but still can be use to change channel. We also having dinner at hotel restaurant. The food is very good. However we not being told earlier that some ingredients already finished (in this case prawn). We also having breakfast at the cafe. When we ask vegan sausage, they serve is fast. Overall I satisfied with the stay at Premier Inn Castleford.

Great location next to Glasshoughton station and opposite Xscape, where there are plenty of restaurants, shops, and things for kids to do. Rooms were spacious. Slept really well despite being on a busy road (my room was facing the railway line). Rooms looked like they had been done up fairly recently. It was clean. Didn’t have breakfast so can’t comment on that.

These hotel is basic dirty rooms no kettle have to pay extra for hot drinks and u can buy hot drinks at the bar but it’s like 3.00 for a hot drink then the food expensive food and it’s microwave meals then there is breakfast bacon is always overcooked and to crispy you can’t eat it then there is the room bed had bug bites on it and I was bitting bad by them I had to go to my doctor

I am giving this review due to trying different places to stay while working in Cardiff I was browsing the premier inn website and seen this place I thought for the money it was to good to be true but how wrong was I, on arrival the staff are absolutely brilliant bearing in mind its a busy hotel but they don’t rush you to get rid of you the rooms are decent mine had two single beds which can be pushed together if your a couple the shower is absolutely bang on boiling hot and powerful I also went down for food the food took a while to be served but when it comes out of the kitchen it’s piping hot and very well priced would I highly recommend this hotel very much so I have booked again for next week and I will continue to use this hotel for the foreseeable now till my contract comes to an end so I would like to thank all the staff for an enjoyable stay and the brilliant serve and hospitality

I am really impressed with the overall experience at this hotel. Nowadays affordable options usually mean you have to compromise, but this was just a slightly simplified version of the normal Premier Inn’s. Friendly reception staff, clean room, everything worked properly, honestly no complaints! If you are after a spacious room and lots of storage then this isn’t the place for you, but as a place to sleep when you plan on spending most of your time exploring the city it’s perfect! I would definitely come again if I ever re-visit Cardiff.