Premier Inn Port Talbot

The corridor and our rooms smelled of mold and damp. It really triggered our allergies. We notified staff and they already knew about the smell saying there was nothing they could do.

Visiting family this hotel fits the bill for us.
Great staff who keep a great hotel - friendly clean comfy.
Great place to visit tourist places and a local on hand to wind down and eat in.

To start off with I came in Thursday eveningfor 1 night the room was perfect just what I expected and the experience was something I’ve never seen before in any hotel I’ve been at I don’t usually do reviews but Claire who checked me in and also Rob who was doing the nightshift there they both went out there way to make sure everything was right to start off Claire was so kind checking me in and directing me to my room and explaining that there is extra tea and coffee and that night I had need a couple of things like an extra towel and I need a extra glass it was late I wasn’t expecting to get them but I went to the desk Rob was also amazing asked if I could be a pain and have some extra stuff and it was no hassle he went off straight away and this is what every other hotel need to sort and get better staff I’ve been to Swansea and all over England a few times for work and never had a experience like this before first time being at this hotel might not look nice on outside but these 2 made my stay and I’ll definitely come back 👍👍

I have stayed here for many years, but it's definitely lost its personal touch. I was greeted at reception and asked to fill in a slip with my car reg and asked to pay and given my key. There is no mention of availability for breakfast, dinner, or cleaning of the room.

I stayed for 3 nights. My room was never touched. I paid double occupancy but had one bath and hand towel, 2 pillows with pillow slips, and 2 in a bag without. I used to know all the staff, but it was drop key on the way out. I suppose the world is going the way of AI, but I think it's rubbish - most people like to chat and be asked if everything is OK or if they need information, but this was sadly lacking.

Me and my partner stayed on the 17th of October 2025 and was greeted and checked in by a gentleman named Rob he was very helpful and explained everything and told us to ask him for anything if we needed to the rooms are nice and clean but could definitely do with a revamp like paint etc maybe new carpets but other than that our stay was nice and felt very welcomed by Rob great customer service and care

Very disappointed with the room given the cobwebs & black mould. Cleaning either ineffective or focussing on other aspects

Room spotless, hotel staff absolutely lovely, welcoming, kind and helpful. Went out of their way.
Would have given 5stars had it not been for the breakfast. No self service which was a major minus with an autistic child who likes to choose and I have to agree with him. The sausages were anaemic, underdone bacon, overcooked hash browns & black pudding. It was so disappointing. Staff were nice but bring back self service!

From receiving a lovely warm welcome on our arrival, check-in was fast and the receptionist booked our evening meal for us at the Beefeater , which is on-site. Our room was spotless, the bed was so comfy and had everything we needed. Extra teas, coffee, milks were available in reception. We would heartily recommend staying here. It was so much nicer staying here than at a previous hotel nearby. Easy access to the hospital, as my husband had an appointment there.

We've stayed at this hotel many times over the years; sometimes twice in one month!

It's perfectly placed just off the M4 motorway & the staff are always friendly & welcoming, so much so that we are often greeted by a member of staff saying 'welcome back' as many of them know we're regular customers!

We have a particular favourite room which we usually request when we arrive earlier on check in day & they always ensure that the room is available to us which is a great personal touch to our stay experience.

Can't wait to go back again!

A very warm welcome from Premier Inn Port Talbot. Room was comfortable, and quiet and Sharon and her colleagues went the extra mile to ensure a pleasant stay. Meal deal also excellent at the adjoining Beefeater and Mike and his colleagues catered for our every need!
Will definitely be back!

The desk staff were very welcoming and friendly. My room was on the first floor but there is no lift. Very easy to find as the hotel is off the M4/A48 roundabout, but it is not noisy.
A table for Food can be booked at reception for the Beefeater next door.

Very happy with our stay here last week. The beds are extremely comfortable lovely warm clean rooms the staff are very nice and it’s a very good price thanks

Clean room and great staff

Stayed for two nights recently with my sister. We’ve stayed previously and the location was right for us. Bonus having a Beefeater right next door.
The room was slightly dated, but very, very clean. We missed having no aircon, but we knew this upon booking…for the price we couldn’t really complain.
The Staff are absolutely the best…..very friendly & genuinely seem happy to be working there. My sister left her phone charger in the room and they were fab in sorting that out for her.
We will be staying again in the future.

Completely unaccessible, no option for accessible twin, no lift, given the room literally furthest from the stairs on first floor despite very visible mobility issues. Broke Premier Inn policy on accessible twin rooms being available.

Room horrendously hot in heatwave, only a barely working and useless plus noisy pedestal fan. We ended up buying our own.

Extractor in bathroom didn't work either.

Used Premier Inn for years, but I'd never stay in this particular one again.

Lots of noise from the pub and traffic, people above banging around all night. Absolutely sweltering and couldn’t sleep all weekend

Room was clean ish. Bathroom shower was nice and hot . Beds were ok but to try and sleep in 26 degree heat all night with No Air-conditioning was horrific . All four of us were tired and grouchy the next morning. Would never stay there again

On the positive side the beef eater next door does a fantastic breakfast

Stayed in the new section of the hotel. This was a bonus as it has Air con in all if these rooms. Rooms were immaculately clean.

Stayed for a single overnight stay during a visit to Swansea.

Very basic amenities, overcrowded car park and, for a budget hotel, massively over-priced. Won’t be returning.

The food and drink in the Beefeater pub opposite was truly disgusting.

Staff were friendly though and the room was clean, so there was that.

Some of the rooms could use a spruce up, but the cleanliness is top notch. The staff are wonderful, Claire on reception was a dream, she was in every day we were there and was always smiling and happy to help. The housekeeprs were laughing and seemed to really enjoy their job. There was one, I didn't catch her name but she was quite little and had blond hair in a ponytail, she is a credit to the company, despite the heat and being busy she always stopped what she was doing and asked if we were ok and if we needed anything. We will definitely return, we felt so welcome :D