Premier Inn London Dagenham

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Pas d’eau chaude dans lavabo
Clim qui s’arrête sans raison

I had a great stay at this hotel. The staff was friendly and helpful, the rooms were clean and comfortable, and the location was perfect for exploring the city. I would definitely recommend it

I had a very pleasant stay at the Premier Inn Dagenham. The staff were friendly, professional, and always ready to help, which made the whole experience very comfortable. My room was clean, quiet, and equipped with everything I needed for a relaxing stay.

The hotel is well located and easy to access, and the atmosphere inside is calm and welcoming. Overall, great value for money and excellent service. I would happily stay here again and recommend it to others.

This is one of the best premier inns we’ve stayed in. Stayed 1 adult and 2 kids. Location was fantastic. Waterloo station isn’t far and tube station across the street. It’s away from the major hustle and bustle of the city but has plenty of restaurants along the street beside the hotel which was nice to sit out and enjoy in the evening.
It was great to have the outdoor space at the hotel too as the weather was warm when we went. The kids could play outside. I would definitely recommend this hotel and wouldn’t hesitate to stay again.

Location is brilliant and we had a lovely room with fantastic views. Staff were fantastic and professional ensuring we had a fabulous stay. We have stayed in lots of premier inns this is one of the best we have stayed we will be back

Hardly there is someone in the reception. Most of the time I need to call someone to come and serve. The room was never cleaned despite I made the request twice. I changed my own towels, bedding never changed and I was cleaning my own bin.

Hotel is in a good central location with only a 3 minute walk to Southwark tube station.

Hotel was clean and tidy with friendly helpful staff.

Paid for breakfast in advance but unfortunately there was a 40 minute wait each morning and even though busy the hot selection was cold and not very appealing and the pastries were not fresh so If I was to stay there again I would not pay for breakfast and go down the road instead.

Very satisfied with all experience. Clean room, very comfortable beds, friendly staff. Recently renovated.Highly recommended .

Very cosy Atmosphere, highly recommend
Good location, friendly staff. Rooms are tidy and very clean in good value. Happy with the stay

The room wasn’t very clean and I found a dirty sock down the side of a cabinet! The pillows were flat and the mattress very uncomfortable. Very disappointing stay for the money we paid. Not normally what I expect from Premier Inn and will not be returning to this hotel.

If you are looking for hotel with unusual, helpful service then it’s the right place for you. Home-like atmosphere, rooms are super clean, spacious and in good condition. I’d give 5/5 for that place but for stuff even more than that ;)

The hotel was very comfortable — the rooms were clean and well-equipped, and the staff were extremely friendly and helpful. Breakfast was tasty and varied, and the location was perfect for exploring the area. Special thanks to Edyta for her exceptional kindness and professionalism. I would gladly stay there again.

I had a great stay at this hotel. The staff were friendly, the room was clean and comfortable, and the location was very convenient. Everything exceeded my expectations. I would happily stay here again.

great location.
clean warm comfortable room.
plenty of tea/coffee with extra easily collected from reception... no need to ask
easy check inn and great check out time.
luggage can be left at reception for a donation

Excellent service from Shareef. He is very prompt in his service and he ensures that every customer is well taken care especially during breakfast. In fact, every staff in this hotel is very friendly and all of them go beyond the mile to extend their help to customers. Will definitely stay in this hotel again.

We've stayed here several times and found it great, but tonight we got the dreaded room 817. The extractor fan sits directly above the room and pretty much vibrates the room all the way through the night. No sleep for anyone.

After a **5.5-hour drive**, the last thing I expected was to be greeted by reception staff who behaved more like **prison officers** than hospitality workers. Despite already checking in online, I was met by **two incredibly rude staff members** who literally looked at each other to see who would be bothered to serve me. No welcome, no warmth, not even basic courtesy. They handed me a key card with attitude, barked at me to pay for parking, and offered **zero directions** to my room.

I paid for a **Premium Plus room**, and although the room itself looked nice at first, the **lights were flickering constantly**. I thought it was just a minor issue—until the entire **electrical system failed**. Since the room had **no phone**, I had to walk all the way back downstairs to report it.

And that’s when things went from bad to unbelievable.

The same rude reception staff looked me dead in the face and said, **“What have you done?”**—as if I had somehow caused the power failure. I explained I hadn’t even plugged anything in, yet the attitude continued. Both of them huffed, puffed, and acted like checking the problem was the biggest inconvenience of their lives.

They spent **25 minutes** playing with switches while I sat in **complete darkness** and watched my food go cold. After nearly 30 minutes, one of them **laughed** and said, “Well, what are you going to do? We don’t have any more Plus rooms.” The level of disrespect was shocking.

I asked if there were any unoccupied rooms that hadn’t been checked into yet and was told **“No, because they’ve already paid and we can’t let them down.”**
So according to this hotel, **I paid too, but it’s fine to let me down.** The staff even admitted this outright.

Eventually I had no choice but to accept a **downgraded room**. They didn’t offer to help move a single bag. I had to make **three long trips down the corridor** on my own. Any decent hotel would have offered help, especially given the circumstances, but not here.

The next morning I spoke to the manager, expecting at least a proper apology or partial refund. Instead, I was offered **£9 back for parking.** That was it. No compensation for the downgrade. No acknowledgment of the awful service. Nothing.

This hotel clearly has **no concept of customer service**, no accountability, and no respect for guests who pay for upgraded rooms. The behaviour of the staff was rude, dismissive, and totally unprofessional from start to finish.

**I will never stay here again, and I strongly advise others to avoid this hotel.**
If you value basic courtesy, working electrics, and not being spoken to like a nuisance, choose somewhere else.

Stayed there for couple of nights for business meeting. The venue was close to the hotel. The room was good. Staff were brilliant. Highly recommend

Excellent location, spacious rooms and the most comfortable bed ever!!!
Bathroom clean and up to date.
Room 135 was very quiet and we did not experience any noise, from inside or out.