Premier Inn London Hendon - The Hyde

客房浴室偏舊，其餘也可接受。

The rooms have mold and customer service is non existent.

Beskidt værelse, flere gange lugten af hash på gangene, personalet virkede lige glade.

Morgenmaden ok

Room run-down with spots on carpet, mold in bathroom, poor drain in bathroom, noisy ventilation, no temperature regulation possible

Værelset var rent. Forliste rundt ved badekarret kunne godt trænge til at blive skiftet.
Personalet var venlige og hjælpsomme.

I got the wrong room, I was supposed to have a family room. I got full breakfast first day, but kot second day

Der var ikke en finger at sætte på. Alt var super godt og tilfredsstillende ✨✨✨✨✨

Average at best. Ideal location from the Tube. Room was dated and scruffy. Bathroom was damaged and also the furniture. Windows were mouldy so couldn't see the "view" Staff pleasant and helpful. Dingy restaurant but ok if you needed food. Help yourself to coffee and milk for the room. Beds and towels clean. Toiletries felt watered down and not very good. Expensive price for what you got. Only stayed one night but never again. Should have asked for another room but they looked all the same. Lots of nice cafés (if you can get in as full of mummies on their laptops, there are 2 schools next to the hotel so a bit of noisy) and the very good pub the hammersmith belle which was excellent and a supermarket all within walking distance.

Maria was the epitome of great customer service - thoughtful, responsive and personable. She went above and beyond to accommodate me on my visit and made me feel at home. Lovely vibe here

Absolutely fantastic time. Stayed with my daughter for her birthday as we were going to the O2 to watch Hans Zimmer. Staff were friendly especially Kiran. He couldn’t do enough for us, even organised a birthday surprise for my daughter’s birthday. So good we are going to go back in April next year. Kiran you are a star .

Spent 4 nights at this hotel and I cannot speak highly enough about the experience.
The staff were amazing, friendly, helpful, and efficient.
The place was clean, warm and welcoming from the start.
The food and drinks were excellent and reasonably priced.
This is a great place to stay, and I would highly recommend it.

We stayed here as a family and unfortunately had a number of issues that really took away from the experience. We booked two rooms and were surprised to find they’d been allocated at opposite ends of the hotel, requiring two lifts and even a tunnel to get between them. Travelling with children, this made life much more difficult than it needed to be.

Check-in wasn’t smooth either — neither of our room keys worked, so we had to go back down to reception to get them sorted. In both rooms the air conditioning wasn’t working, and one room didn’t even have any shower gel provided.

Breakfast was the biggest disappointment. There was no coffee, no eggs being replenished, and some of the staff were quite rude when guests asked about the shortages. It felt chaotic and poorly managed.

Overall, the hotel fell short of expectations, especially for a family stay. We left feeling quite let down.

So booked a family room, arrived ,from outside thought it was very dated but didnt worry as inside i have found all premier inns appear the same. Checks in great no problems the guy was nice. Goes to our room 308 first thing can smell like stale cigarettes an very old musty smell. Everything seemed old. It was cold so we put the heating on which didnt appear to work so asked at reception they gave the smallest little radiator to use which did nothing to help. Room just didnt feel clean. The bathroom, now this was another level weird marks all over the bath and shower curtain had seen better days didnt want to touch it. The shower was luke warm no hot water and also didnt have any shampoo normally have a shampoo and shower gel. It just wasnt for
Us we didnt feel nice being there so we packed up and complained downstairs who wouldnt refund us and told us we had to ring head office on the monday. It was friday night. So we had to go into more funds to book another hotel which was more suitable for us and our child. We have stayed in many premier inns but this one needs rippin out and revamping big style has put me off staying at premier inn now. Also had to wait 10 days for refund to go into my account but its funny how its taken within seconds.

Excellent service in the dining area and bar by panika and the staff very attentive and extremely friendly. Food was great

Good location, nice staff, near shops and restaurants. Needs a little renovation, but good value.

There is no way to contact the reception by phone; when you try, you end up at a central virtual reception, which is utterly useless.

Everything was nice except that the furniture was old! Lady Maria was very nice, kind and helpfull! She gave us some advices for the objects to visit.

Good location, 5 minutes from Earls Court underground. This is a decent size property albeit one of their older ones. Has a lot of rooms though a slightly convoluted layout to get to some of the rooms. Tend to find a bit of value in Earls Court hotels compared to more central properties and yet 15/20 mins away so for that reason I’m giving it 4 stars not 3

We have stayed here before. The location is 2 min walk from the tube station. The hotel itself is spotless and a great breakfast. A special mention for Elizabeth on reception. My husband mentioned that we take a break at this time of year for my birthday. She arranged for prosecco and chocolates to be left in our room. She even rang in to make sure it was done. It was so very thought ful, kind and very much appreciated. Thank you Elizabeth 😊

Stayed at this hotel for a Halloween party at the end of October, wasn't expecting much, being a premier inn, but boy was I wrong!!!! The staff here are amazing and bent over backwards to make sure i had a good stay. I booked the upgraded room (512) and it was fantastic, loved the free chocolates, wish I could buy some from somewhere as were really nice. Happy Hour in the bar was great value for london with 2 drinks costing only £9! Was very impressed, special thank you to Sapana and Deanna who were working behind the bar and reception - such lovely girls with a great sense of humor.

I am no stranger to the Premier Inn Ravenscourt Park, Kings Street, Hammersmith, London. I have stayed there over many years when I visit the Consultant responsible for my Varicose Vein treatment since 2017. The staff at the Premier Inn are always considerate, polite and helpful. Recently I have managed to stay in an Accessible Room thanks to the kind staff, as getting in and out of a conventional bath is no longer easy at my age.
The room is ideal as it includes many safety features.