Premier Inn Portsmouth - Horndean

Excellent location in Horndean and off the motorway. Very easy to get to South Downs, and to visit Portsmouth.
Very comfortable hotel with easy parking and a warm welcome from staff. The bed was comfortable and there were good quality toiletries in the en suite shower room. Nice to have comfortable seating too. All spotlessly clean.
Excellent value, and nice to be able to walk into the town with choice of places to eat.

Lovely stay. The room was clean, and comfortable. Was informed prior to the stay about the road closure although this did not affect anything

The staff were wonderful they helped me so much the treats in our room made us feel so welcome on our second day my son fell ill and made a mess of the toilet and nathan (staff member) came straight in and cleaned it all up no issues so polite and professional great guy had a great stay will be booking again thanks guys

We stayed at Premier Inn Horndean as a family during the October break and had a fantastic experience. The staff were welcoming, friendly, and went out of their way to make our kids feel special, even giving them a Halloween pack each. They were always informative and happy to help. Thanks to the team, this has been our best Premier Inn stay ever – we can’t recommend it highly enough!

Charged me an additional fee of £6 on arrival at reception without notifying me beforehand, so I was unaware of this charge.

Our third time in Portsmouth but our first time at this hotel. We asked for quiet room and were given one down the end of the corridor and had a great nights sleep. Breakfast much better than the one served at a much more expensive hotel we have stayed at while in P mouth. Lots of nice staff about, espcically at breakfast. great thank you

We stayed here for 1 night and had 2 rooms for our party.
One room smelt severely of damp and felt damp inside, also with a strange smell near the sofa bed ?faeces related. This room also had a sound every 20 minutes overnight which sounded like water filling up in a tank and then shutting off with another loud bang. The rooms were severely dated and not very clean in our opinion, there were stains in the bath in one room. Signal is very poor in this location so we had to use the WiFi, the free premier inn WiFi was horrendous and would not work at all so it kind of forced us to pay the £5 for 24 hours for the ultimate WiFi package. If you were here for business I feel that you would struggle to complete work with this Wifi. The rooms we had were situated by a road and it was quite noisy overnight even with the windows shut.
The only positive thing I have to say is that the beds were VERY comfortable.

Great hotel, reception staff very good, found us a iron, decaf tea, as they don't normally stock it seems, Breakfast good.

From check in to room selection. I had purchased two rooms for an event I was due to attend some months ago and 2 time fortunate circumstances could not attend therefore rebooked the rooms to a later date. On arrival I advised the person designated to assist my check-in of the issue with me only in the requiring one room however asked if that one room could be a quiet room as I am quite a light sleeper. This appeared to cause the receptionist much distress as I was then asked a lot of questions about who the other room was for to which I advised that I'm not sure how this was important as I had paid for and they were both my rooms the advised her of my friends last name, however I would just like a room that was quiet the receptionist then went on to tell me that the room she had me booked into was quiet and was actually better than the other room and also if I wanted a specific room selection I should have requested this in advance, a strange statement as this was the first time I had stayed at this hotel. I again asked if there was a quiet room to which she then said there were no other rooms in the hotel available as was fully booked. I then again advised of my other room to which she already told me it would be noisier and still would not tell me the room number. The quiet nights and restful sleep that you advertise so willingly and I often find is okay at other premiere inns I stay in was not this room that I had - room 201. The window although fully closed, let so much noise from the nearby road that every time a truck or a car was traveling, throughout the night I was awoken, my partner also noting it was like many earthquakes all through the night or a loud thunderstorm. The bed that I was sleeping in had no real fitted nor correctly made sheets and as such everything just screwed up underneath one's body which made for an even more uncomfortable night.

This however faded into non-importance almost, due to the horrific smell that emanated from the bathroom drains, toilet etc in the morning I can only describe it as one to be compared to a Victorian men's public toilet. I'm assuming the soil stacks and drainage system haven't seen sight of a cleaning chemical for some extensive period of time for this to happen. I understand that I booked two rooms and there was no refund available as the receptionist had very reminded me earlier two or three times, however one would expect the quality of a room to far exceed the state of the room that I stayed in for the weekend. I can honestly say I would never return to this hotel pre refurb or deep clean as this is certainly required, you may be better just selling the unit if you really do not care what your guests think about staying in this hotel as sooner or later word of mouth will make this hotel not a viable prospect for your business.

I must finish by saying that this has to be hands down the worst premier Inn I have ever stayed in and due to my work and company travels around the country I have stayed in quite a few, to choose a brand that normally fits purpose based on my experiences at other premier inns for what was going to be a truly social weekend, I cannot stress how thoroughly disappointed as well as tired this weekend as made me feel and how I'm sure I am I should choose a premier Inn for a personal weekend away

As always we have found Premier Inns to provide a comfortable bed and a clean room. Nothing fancy but just what you need if all you are looking for is a good night's sleep and a decent (reasonably priced) breakfast. Staff very helpful and friendly at the Horndean site too.

Such a great place to stay, set in a lovely quiet village with a fantastic pub steps away to enjoy food and drinks in . Would recommend definitely

The staff were very pleasant but the bed was the most uncomfortable I’ve ever attempted to sleep in, it was like lying on a plank with a brick for a pillow.

Nice, clean hotel located just a couple of minutes from the A3 in a quiet area (Horndean). Plenty of parking spaces available, and the bedroom was well sized and comfortable. Staff were extremely helpful, especially Abigail and Sarah.

Lovely setting, frei ding attentive staff, great experience will definitely use this location again for future trips

Very quick and efficient check in, easy to find. The staff were very friendly and helpful. We had a really good night's sleep.

Nice warm welcome ,pleasent town to stay in plenty of places to eat , had a day out on the buses to southampton ,which I no so well as it was the home of the Jst which no longer exists and for a time I lived in paart of it . All so had aday out to Portsmouth Docks very interesting and got a ticket valured for a year so can go back soon .

Comfortable, warm and clean room with good facilities.

Breakfast was lovely but could have done with more choice on the continental side.

However, the designated smoking area is right outside of the main entrance. This was a major negative for me and my family. Everytime we walked outside with our 2 young children we had to walk through vapes and cigarette smoke. These sorts of areas should be in a more secluded area away from entrances not straight outside. I suspect this was more to do with it being the only sheltered area but something should built if this is the reason. This was very off putting! This would definitely make me reconsider ever booking here again if it wasn’t changed.

We did also experience noisy and nuisance guests who woke us up at 7am by running and idling their noisy exhaust cars for about 30 minutes. My husband got up to speak to reception and was told that the manager had spoken with them. However they were still doing it and hadn’t been moved on. On Sunday morning they were revving the engines as they left at a similar time! This could have been handled better and more promptly to avoid the disruption to guests. They could have been asked to park further away from the hotel or told to turn their engines off.

All in all we were happy with the hotel itself and food but I would be reconsidering looking elsewhere next time we need to visit this area for the reasons mentioned above.

Great place to stay as zi came from Canada quite impressived how clean and nice hotel is all the receptions people where helpful and gentle to answer any questions...love this place definently will be back to this hotel , also the price where very reasonable...cheers

Always a warm and friendly welcome, bed amazingly comfortable, and room very clean. Love the breakfast at the Red Lion pub at the bottom of the car park as well. The free Wi-Fi was a bit hit and miss the first night, so paid the £5 upgrade for the 24 hours ultimate Wi-Fi which worked perfectly, but the free Wi-Fi was fine the rest of the time.