Premier Inn St. Helens South

Good location,nice and clean hotel staff very friendly, nice bar and large car park, lift not working but was waiting for repair

Location great, but this Premier Inn is in urgent need of a refurbishment. Nobody at the check-in desk when I arrived, only a message sellotaped to the call buzzer to say the buzzer wasn't working and to call from the buzzer on the outside door - which I couldn't find! The carpets in the public areas looked like they hadn't been hoovered for weeks - though the room itself was OK. Also the lift to the second floor was out of order. The restaurant in the evening was cold, but in the morning for breakfast was comfortably warm- so it wasn't like the heating wasn't working. Staff OK, once they turned up. All in all not the finest example of a Premier Inn.

The staff were absolutely phenomenal from start to finish. The rooms were spacious, quiet and comfortable. Our shower head clearly hadn’t been cleaned for a long time and the plug hole too. The quality of breakfast and selection was really good too. A fantastic place to stay for a good night’s sleep on your travels.

Lisa on the bar and reception was amazing with her cocktail making and Customer service
Will definitely return
Amazing experience

Staff are always friendly, new and improved menu.
Always some banter when Kerry is on the desk.
Free parking and takeaway deliveries know the place well.

Served by Lisa in the bar, very, friendly welcoming and helpful.

The Same with blonde girls last week. Both put up with a drunken fool who kept winging. Handled it beautifully.

Top marks to the bar staff.

Staff having to split their duties between bar and reception is unfair. I feel more staff would improve the guest experience. They work extremely hard.

An amazing place, with amazing staff. Lieane and her team always make me feel welcome. It is always a pleasure to come here, I would never stay anywhere else when in the area. Thank you to all staff for there hard work, dedication and professionalism. I love it here.

Good location for early morning train to London. Uber is cheap for both the old town and train station.
Nice atmosphere with friendly and helpful staff. Room was clean and comfortable. Great value for money. Would recommend.

Good stuff, can't complain. Comfortable, spacious and clean. Price isn't bad and staff were friendly. A+++++++++++++

Lianne has really impressed me over the past 10 weeks with her friendly manor and positive management style shining through. Made a real difference to my stay and her team stands out in comparison to all other Premier Inns I have stayed at. Nothing is too much trouble, Matt 422 ;)

Great customer service from leanne and annette they helped us check in early to our room and got us all rooms next to each other

Lianne was very helpful on the front desk, lovely breakfast and great customer service. Overall an enjoyable experience.

Staff were friendly and kind at check in and the hotel provides free safe parking. Rooms were clean and tidy and had nice hot powerful showers. Nice comfy beds for everyone. No outside noise whatsoever during our stay. Excellent location with loads of shops, restaurants etc nearby. We even had a view of Stirling Castle from our room. Would certainly stay again. Unfortunately booked our stay only a few weeks before we stayed. Wish I'd booked earlier as may have got a cheaper price. Next time.

Very attentive,friendly staff who were very helpful.Lisa was on reception when we arrived and was very apologetic about the booking system being a tad problematic.She stayed professional throughout and solved the issue.
As mentioned in an earlier review,please ensure that you log your car details into the tablet for parking whilst you’re visiting the hotel.
Rooms were excellent.Clean and comfortable.
All in all,a fantastic stop over on a football away day.

From the greeting at the front desk from Lynda, the level of service was excellent.

Would definitely recommend this Premier Inn if you are in the area.

The room was clean and the bed very comfortable. Maybe it was because I was at the end of the corridor but it was nice and quiet.

we've used premier inn a few times in and around the country and usually get the same outstanding service and value for money. This time I was very disappointed. The entrance hadn't seen a hoover or mop in weeks. The lift was filthy and the hall carpets again not swept for a very long time. I was dreading the room. As we entered, again the bed was clean but that was it. The mirrors smudged and dirty from the previous visitor. the sink scum from the previous guest. Bins not emptied. I went down to reception to ask for a different room but not a member of staff to be found. The place wasn't clean. The room not the usual standard. I heard another guest say the same thing. We paid for an all you can eat breakfast, yet were served a small breakfast. Not impressed and won't be staying there again. Disappointed was an understatement. The first time I've had to clean a room myself.

Good overnight stop to break up a journey, the breakfast was particularly good - Keir was an excellent host, very friendly and helpful, despite it being very busy.

Overall good value for money, best premier inn I’ve stayed in regard to service. We received a friendly and efficient welcome from Lesley the receptionist!
Good location and pleasant rooms, would definitely return!

Really friendly stay. Just passing by for a night, received a lovely welcome from receptionist Lesley. Very informative and friendly.
Room was clean and comfortable.