Premier Inn Northampton Bedford Rd/A428

Very comfy hotel, lovely reception team. Very quiet. Restaurant was disappointing with pasta dish being more of a child's portion and sauce was a basic tomato. My salad was covered in red pepper even though asked for salad without.

If I could give no stars I would. We booked 2 rooms months ago. Arrived here to find one room on the ground floor and one on the first....hello, there's a reason we booked 2 rooms. We are together!...so, I asked for an additional key for our room...but, they had run out of keys. A hotel that had run our of keys....really!. Even when we checked in, they gave us the emergency key....and the room was so dated, not refurbished for years. I didn't realise Premier Inn still had rooms that had not been refurbished in donkeys years. No sockets by the bed for charging phones etc, really dated furniture. Just horrid. Can't wait to check out in the morning and never come back!!

This is currently my favourite hotel in the area. Lovely and peaceful with all you need.
Prem plus room have the addition of air con. Plenty of parking and newly opened restaurant close by (not part of the hotel chain)
The hotel is always clean and so comfortable with all you need if away on business but the main thing about this place is the staff.
They are always so friendly and welcoming with Fridah always remembering me and making my stay that little bit special and nothing is too much trouble. She’s amazing.
The whole team here needs to be recognised for the amazing service they deliver. I will be back very soon.

The hotel is very very basic with a desperate refurbishment needed. The staff were friendly and welcoming. However this is a very very basic place to stay, I’m glad we only had booked it just for a place to sleep as I wouldn’t have liked to stay more than one night. I was very disappointed with the music blaring out at 8 in the morning from what I was presuming coming from the breakfast hall. So not much of a lie in.

Had a lovely experience here. Rooms were immaculate and staff were very friendly. Whole experience was great, will definitely be coming back.

Check in was disorganised. Restaurant forgot food order and waited an hour and half to be told it hadn’t been cooked. Manager and staff were rude to me and others in the restaurant when they asked about their food. Went across the road to the Hungry horse and got served in 10 minutes. Resulted in son eating really late and he was so tired his sleep was unsettled

I booked this accommodation in Nov 2024, as we attend an annual function. On booking I rec'd email confirming room and x2 breakfast. Arrived just prior to book-in time and was informed that this location not longer provides meals from next door!! I rec'd no emails to inform me of this. If I had I would have cancelled my booking. We were planning to have a late lunch on arrival and were looking forward to a late breakfast Sunday morning due to midday check out. Staff informed me I could drive to another location to have food!! Where was the email informing me that the terms of my stay (contract) had changed?

Incredibly friendly and helpful staff. Big shoutout to Connor M. for his excellent service and personable can do attitude.

Stay here frequently & book the premier plus rooms.
Large rooms beautifully refurbished & spotlessly clean, great decor, smart glamorous bathroom. Love the window which opens as well as well as the air con. Beautiful views over countryside.
Bed always really comfortable & fridge so useful for our long stays & table & chairs good for dining.
Location fab, near to town but great road access.
Parking free which is excellent.
Last but not least, the great staff who are always so friendly, helpful & polite, shout out to Frida & James. Just top notch.

Lovely stay! Especially enjoyed last night’s meal. We received a warm welcome from the reception team and our rooms were nice and clean. But what really made me want to write this review was the restaurant. It was amazing — the young waiters and chefs were lovely and friendly, and my mixed grill both looked and tasted outstanding! The chefs are especially a real asset to this company. Wait times were short, and the steak was cooked perfectly. I’m really happy overall.

The only downside was that the exterior of the building looked a bit dated, but apart from that, it was a great all-round experience. 🤩

Thank you!

Stopped here the night before an early morning flight. Quiet and close to airport. But why was the room so warm? It's November there's no excuse for a room so hot with a thick duvet that makes sleeping difficult.

Duty manager Sophie was excellent and offered great service and hospitality would come again. Room was clean and tidy and the breakfast was well stocked and well run.

Ok if you are using the the airport maybe, stayed here a lot in the 2000s and it does appear to have been updated since, rooms are old fashioned and in need of a refurbishment. The breakfast in the pub next door wasn’t great. Booked for two night but decided against the second night. While I have good memories of staying here as kids with parents visiting family I wouldn’t stay again

Firstly l want to thank Shona the receptionist who had endless patience and lent me a screwdriver to fix my case.
I has a big double room. Really clean and a lovely hot shower. Book through holiday extras.
Only issue no lift so struggled with my case but another guest helped.

It was beyond terrible!!
I would avoid this hotel at any cost and would given it a lower score if that were possible.

We arrived and were told to make sure that we closed the bathroom door when having a shower because it would set off the fire alarm. If that wasn’t an indication to leave there and then, I don’t know what was.

We were allocated a room away from the main building so we had to walk to our room, around the pub, which was quite lively, and in the dark because the path and steps were poorly lit. On entering the building to the side of the pub, my suspicion’s were confirmed. The place was unclean and in need of a serious refit. Unfortunately for us, it didn’t end there. On entering the room there were cobwebs all over including on the ceiling. These cobwebs were housing two very big spiders which had clearly been there for some considerable time. My daughter is petrified of spiders so she didn’t even want to sleep in the bed and I had the task of removing them.

The saga continued when we realised that there was no heating. I rang reception and was told that I could come and collect a portable heater because they couldn’t relocate us as the hotel was full. I didn't realise that the heater was a full radiator and proved extremely difficult to carry it all the way from the main building and up stairs due to its size and weight.

On getting our things ready for the morning (we had a very early flight), we realised how filthy the room actually was. There were numerous cobwebs everywhere, dust sitting all over the walls, that had clearly been there for some time and thick grime on the skirting boards. The hairdryer was in the most ridiculous place, with no mirror anywhere near and the only mirror had no socket anywhere close to be able to get ready in the morning.

Unfortunately, when we went to bed, all we could hear was the noise and shouting from the pub. We could hear the metro, cars and even the conversations from downstairs. There was a huge flood light outside the window, which shone into the room so you can imagine how much sleep we had - very little.

It was only when we woke in the morning that we realised that we had no hot water from the shower. In addition to that, the tap water was dangerously hot.

I fed my complaint back to Premier Inn and they didn’t even have the courtesy of writing to me. Instead, they refunded me £37 from the £78 which I paid, which I believe to be unreasonable due to the lack of basic amenities. My daughter had recently paid less to stay in hostels that had better amenities and were cleaner than the room we were in. I think the sheer lack of customer service by Whitbread is completely unacceptable.

The trip was a very short birthday treat for me and my daughter after a very stressful year and we couldn’t even get ready in the morning before leaving. Surely, that’s a basic expectation when staying in any hotel? If I'm being honest, it put quite a dampener on the start of our trip and if we hadn’t been catching a flight very early the next day, I would have left immediately. The sad thing is, my family and I stay in Premier Inns all the time and they could check this historically. I’m fact we have three more reservations in the next couple of months and I explained this, yet that bore no relevance when they considered the level of compensation they offered for our disappointment and inconvenience. As a result of this, I will certainly be reconsidering where I stay in future because they clearly hold no value for customer loyalty.

Lets start with the positive, very close to Newcastle airport, that why we chose it as we had an early flight, so we wanted an early night. This was not to happen as there is a football pitch right next to the room which had noise and bright lights to 10pm. Then there is the noise from the flights, which the room seemed to have no noise insulation given its proximity to the airport. In the end one of worst nights sleep I've ever had.

We had such a great stay at Norwich East. Its great location, free parking, food was good, every team member was very friendly, room and restaurant very clean.
Special mention to Alex who went above and beyond to made sure everything was running smoothly. She checked us in and mentioned meal deal. This is such a good option for families as even kids eat free for dinner and breakfast. She was at breakfast service and then even on desk when we checked out. The only negative is that our room was very dated. It didn't look anything like online pictures.

Absolutely Fantastic, Clean, Peaceful and a Pleasure to Stay There.
Easy to Find and Plenty of Parking, Have Now Created an Account and will be Stopping there more often.

Amazing hotel with such an amazing team. Everyone at this hotel works so hard - reception was very welcoming, housekeeping team always said good morning to me when they saw me on corridor. I purchased meal deal and this is such a good value for money - £26.99 for 2 courses, drink and breakfast. I definitely recommend it. Food was very good and I can't wait to visit this hotel again. Thank you team East Broadlands

We had a great experience staying at this hotel. Greeted by very helpful staff who helped arrange our rooms to be close together.

Decor of the room was the new generation, and therefore was clean and fresh.

Location was peaceful.