Premier Inn Wirral - Heswall

The hotel room was absolutely amazing very clean and matt the manager was absolutely amazing youll never meet anyone like him so kind and helpful got us everything we needed 100% recommend

Our room was dirty, there were crumbs in the bed. Mould around the bath. There was a horrible damp smell in the corridor outside the rooms. Check in took ages as only one person on and long queues. Disabled space out of use due to a hedge needing cutting back.

Great location, close to local shopping parks and short walk from wonderful Indian restaurant and local pubs. Rooms were clean and tidy, very slow bar service and good choice of foods for breakfast

Great food and drink. Matt was a lovely guy and was very friendly. Bubbly personality and went above and beyond
Would definitely recommend

Matt was brilliant on the bar!
He is an asset to your company.
Really funny and had a genuine approach to our needs .
He’s ace

Great welcome, great food - perfect ☺

Room was very clean, and located around the back of the hotel, so even quieter than expected! (Thanks Marie!)

Atmosphere in the restaurant was great, and the staff at both the restaurant and hotel were very friendly and welcoming, as usual ☺

Excellent food and drink! 🍻 🥂

Advertised as "free" parking but requires registration at reception - and yet reception failed to ask or register my car for this "free" car parking i- cost me a £67.00 fine.

Absolutely brilliant 👏 service excellent staff and breakfast and evening meal was lovely, good quality would definitely return thankyou for making our visit welcoming

I recently stayed at the Premier Inn and had an excellent experience from start to finish. The room was spotless, comfortable, and surprisingly quiet, making it easy to get a great night’s sleep. The location was convenient, and everything I needed was just a short walk away.

I especially want to highlight Matt, who went above and beyond during my stay. He was friendly, professional, and incredibly helpful—whether it was answering questions, offering recommendations, or just greeting guests with genuine warmth. It’s rare to find staff who make you feel truly looked after, and Matt absolutely did.

Thanks to Matt and the rest of the team for making my stay memorable. I’ll definitely be choosing Premier Inn again!

Once again brilliant Anne checked us in . In error I hadn't booked a walk in shower room but Anne was so helpful changing our room to suit our needs . The room had been cleaned to the highest standard by Lola , thankyou Lola . Once again we found the customer service delivered by Anne wonderful, she is an asset for Premier Inn

Ordered sea bass it was cooked to perfection like it was being served in a 5 star restaurant in central London. Waiter was Chris his service was excellent. Would recommend a stay and eat dinner.

Stayed here for 11 nights whilst in the area for work. The hotel overall is a little dated, but the room was clean, bed comfy and shower hot. The real stand out was the staff, Matt in particular. At times he seemed to be running the place single handedly, often covering reception, kitchen, restaurant and bar at the same. However nothing was too much trouble, he always had a smile and time for a chat which made the difference after a hard day at work. The food was delicious, plenty of choice and good value. Would stay here again.

Matt! What can I say, he's incredible. Wonderful welcoming host, really went the extra mile. From the moment we checked in, his presence was delightful. So friendly, funny yet professional. Full of helpful information for the local area - from shopping outlets to best fast food places in the area!! I think he's the manager - if not he should be!!!

Terrible customer service. I have to book hotels for some team members in my company and I always try to avoid Premier Inn, because I know their customer service is some of the worst I even encounter. I book on their hotels only when nothing else is available. One day, they didn't have hot breakfast although we paid for it. They apologised, they promised a refund, a free breakfast and a meal on the next stay... they gave us nothing. They don't answer the phone, they don't answer emails, the Business Account with 'preferencial service' is a joke.

Excellent location, on the bus route to Chester, and Liverpool with Cheshire Oaks. Garden Centre next door was nice too. Great staff , we even had a tin of biscuits in our room which was a nice surprise.

The room was well equipped and the bed was comfortable.
All the members of staff were very friendly and more than happy to help.
Breakfast was cooked fresh and that made a big difference
Chris in the restaurant bent over backwards to help and was very polite and is a credit to the company.
Well done Premier Inn!!

Wow! Anne, Chris, Dom. Thank you for making a difficult stay for me, so much easier. Your customer service exceeds expectations.
My husband was in the Spire Hospital in Heswall for cancer treatment, so I was alone whilst he stayed in hospital. Anne was so thoughtful and caring, asking after my husband and his he was doing. She even came back to my table and asked if I needed to transfer downstairs if my husband was coming back to the hotel.
Lady at breakfast was attentive too. Btw the black pudding is fantastic!
Rooms clean and fresh (thank you Jac).
Food was lovely and filling. Staff told me all about the deals (thank you Chris and Kieran the chef).
All such lovely positive people. Nothing was too much trouble. Thank you 🙂

Stayed for two nights whilst visiting the area. The location is good but hotel is very run down. The car park was full of contractors vans . Out side reception and the entrance to the annexe block there were people hanging around smoking and felt like they lived there. Hotel is probably being used for temporary accommodation. Didn’t feel very safe . The breakfast was horrendous. Cold, only instant coffee as the machine was out of order.Cancelled breakfast after first day as the restaurant area was dirty and run down. Wouldn’t recommend as a family hotel to stay in .

We were welcomed on our arrival by a lovely man who we never got to know his name, Cheery and helpful. We were surprised later in the evening to see him behind the bar, taking food orders, running the restaurant all while overseeing the hotel reception and general hotel duties. Give that man a rise! We could see that they were extremely short staffed (which we later established is a normal day) so expected a delay with our food, but when it did arrive it was very tasty and nothing too much trouble. Our room was clean and comfortable. The restaurant was relaxing, evening meal and breakfast of a very good standard. We will have no hesitation of staying here again if we’re in the area.

There was no water in the shower and it took two visits by the receptionist to get BOTH the hot and cold turned on. This wasn't entirely his fault. I was standing in the bathroom monitoring the shower and he was at a cabinet in the corridor opening the valve/s. I shouted, yes, there's water so he thought he'd solved the problem but he'd turned the hot on and the cold off so then we just had scalding hot water. The receptionist responded very quickly both times we traipsed down to reception about the shower.
Whoever did the maintenance that resulted in the water being off needs sacking.
We'd booked a twin room and I thought we would be able to change the 'configuration' of the enormous bed by moving two smaller ones apart but that isn't how it works. It is possible to separate the two beds but the bedding is for one bed. The other bed is a poxy smaller single that I would have thought is meant for a child sharing its parents' room, not for another adult. It seemed very unfair that one of us had the luxury of the vast expanse of the main bed while the other got the smaller, lower single.
The room was far too hot even at the end of October in the northwest of England and there was no way to cool it sufficiently as the window only opens two or three inches.
It was a one-night mid-week stay and there were no noise issues.
Overall, it was OK and suited our needs but the shower business made us late for our meeting.