Premier Inn London Elstree / Borehamwood

It was a good place whilst working away from home for the week. The staff were courteous and respectful at all times. I would stay here again.

We have stayed here many times. The rooms are always clean and ready for us. The staff in particular Juno and Blaise know us now, and are always so helpful . We are very happy with Theo’s hotel

Perfect food , drinks and excellent customer service 👌 Jana is amazing and Blaze is friendly support.
P.S. understaffed for full hotel two people running.

We have stayed in Borehamwood Premier Inn many times over the past year. The position is perfect for us, the room is always in immaculate condition, and above all the staff are very friendly and obliging. We come to this area to see our family and look after our grandchildren on a regular basis.. and this and will continue to be our “go to” hotel. Thanks to everyone

Great location, lovely, friendly, welcoming atmosphere, room were very clean and comfortable, excellent value for money, no disturbances for noise. Over all I would definitely stay again and recommend

I live in Borehamwood & have been coming to Premier Inn most days over the course of the last month for breakfast.

I have ME/CFS & struggle with basic daily living tasks so coming here for breakfast ensures I start my day right with a good meal.

It's also a great place to meet people & feel less isolated.

The team here are wonderful... Maria, Jermaine & Frank always greet me with a smile & are very accommodating and Frank makes the best poached eggs!!!! 🤩

A really lovely team spirit here... it's a joy to see.

Breakfast is served weekdays 6.30-10.30am & 7-11am at weekends.

I always go for the unlimited cooked breakfast at £10.99. Great value and a great selection of breakfast options.

I had a great experience staying at the hotel. The location is great for a quiet business or solo getaways.

The rooms were clean and the service top notch. Staff were also very friendly making the whole experience very pleasant.

bedroom and corridors smelt musty like stale cigarette smoke.
fire alarm at 1am - unsure how staff were sure all people outside - no obvious sign of head count or checks undertaken
could not get back to sleep after this disruption -

Business stay easy check in procedures lovely comfy quiet rooms with amazing mattresses and breakfast in the morning was tasty can’t fault.

The only thing this hotel has going for it is its location.
Our room had so few furniture items we thought we’d been burgled.
No table or surfaces to put cases.
The “wardrobe” was a joke.
There weren’t any drawers.
The bed was extremely uncomfortable.
Premier? - we don’t think so.

lovely quiet room, and very comfy bed. Great location for getting the bus in and out of Edinburgh. Breakfast was first class.
will definitely return :)

Lovely room, lovely food. Blaise is lovely, very friendly and all round amazing. Check in was quick and efficient. Thank you

Excellent service from Blaise at borehamwood, excellent food, really recommend coming here, the rooms are very well kept also

Good location plenty of parking friendly staff , room ok few niggles, cold.
No plant Milk who uses baby cow milk in 2025 only two tiny coffee's. rest ok
Breakfast and dinner good friendly staff and informed.

Such a lovely hotel and room was clean and up to premier inn standard. Big shout out to Rosina and Jana always happy to help with anything and always with a smile. No matter how busy they are they are always giving their best

We stayed one night as my mum had to go for surgery at Stanmore the following morning. When we arrived, we were unable to check in as the rooms were not ready. We were helped by Blaze who seemed to be running the whole place alone! He was checking people in, serving in the bar, and in the restaurant (food was great) . Although the hotel was obviously short staffed, Blaze and the other team members were great, very helpful and nothing was too much trouble. He maintained a sense of humour even though he must have been under immense pressure. When we left the following morning at 6.30am , Blaze was still there as he had covered for an ill colleague. He should be paid for three other people as he wore many hats that day! He even wished mum good luck for her surgery. What a guy! Promote him immediately!
Will be back!
Zelda and Penny (my mum)

Room looked tired and had a smell.
Female staff were miserable, especially the one covering reception.
Breakfast was chaotic.
Food was not regularly topped up. There was a queue of us waiting for hot food. We could hear shouting and arguing coming from the kitchen.
I asked for pastries to be replenished, didn't happen.
A lady had been waiting 10 minutes for clean mugs. I asked again, took a long time for them to come out.
Lots of people asking for well cooked bacon and sausage as that in dishes was barely cooked. The cook surely should have realised what was wrong and saved the hassle of people complaining!
Worst Premier Inn I've stayed at.

I had 2 rooms booked and arrived just after 3pm. Neither of the rooms had been hoovered. the common areas had clearly not been hoovered that day either.
Thanks to Christine at reception for hoovering them. We had to moved as the sink plug was jammed. (That room had not been hoovered either).
Went to bed and noticed an accumulation of dust hanging from the ceiling and on the wall. Its a shame housekeeping has let down the hotel as the staff in particular Christine and James went above and beyond helping my mum when she thought she had lost her bank card. If it hadn’t been for the friendly staff I would have given 2 stars.

The room was fine though tired.
The staff were obviously not happy in their jobs, rarely saw a smile.
The breakfast.....well the bacon was barely cooked but the fact that eggs, beans, sausage and bacon totally ran out at one stage resulting in several people queuing for more than 5 minutes waiting for them to be topped up. While waiting we could hear the staff arguing and shouting in the kitchen!
Then there were no clean mugs, also resulting in a long wait.
My tea pot was obviously not washed properly previously as the was an old teabag label stuck inside the spout!!
Needless to say we will not be staying here again

Stayed here on 1st November for one night. We were going to a birthday party, so I booked the meal deal, the evening meal was ok, as long as you like chips, but it was passable. Regretfully, the same cannot be said for breakfast, one of the main reasons for using Premier Inn is the eggs your way policy. So I asked for 2 poached eggs to be told they didn't have enough. Enough what I don't know. I went to the servery and got my breakfast, which was abysmal, the only item lukewarm was sausages, and the mushrooms were so cold they could have been straight from the fridge.
I emailed customer service, to get the response "sorry you didn't enjoy your breakfast, hope you will stay with us again. GUESS WHAT.