Premier Inn Manchester Bury

First off all staff couldn't be anymore helpful and pleasant... but on our first night there was no heating in my room . Then there was limited food on offer and to top it off there was verry limited beer on offer as delivery hadn't turned up / not ordered . We baught the few remaining bottles off soul err not the best beer in the world but hay . Then second night no heating in the bar / restaurant or in my room . Customer trying to explain to the area manager about all off our issues we all had found her very argumentative. Not very apologetic. She packed her stuff and left staff to deal with in . Verry unprofessional in my opinion. Has the potential to be a great place to stay and eat but definitely needs some issues sorting out

The whole stay here was not good the bar had no beer at all it was also freezing in here the heating wasn’t working there was also lots of food items unavailable the heating in the rooms also didn’t work the staff who were working were all great but not much they can do about all the issues this could be a nice place but we found too many things let this place down we stay in premier inns regular but will be avoiding this place in future

What a lovely stay we had at the premier inn burnley, can't fault it at all , very clean and the room was lovely and warm , hot water all the time , the staff are all lovely and very helpful.

Just a great hotel .
Next to train to Manchester
Clean and tidy all round
Staff Great
We stay here often. Just perfect for the market

Excellent stay at this very convenient, for Caernarfon , Premier Inn.
Very welcoming staff , especially Jen the manageress who goes above and beyond to be helpful, friendly and makes you feel a valued guest. A lovely touch was when we returned after a day out to find a lovely card and biscuits to enjoy from Jen . Never had this at any other hotel before ! The staff really do understand good customer service and I hope their management appreciate them !
Hotel lovely and warm, clean and quiet.
A very short walk to the town & castle.
The Table Table Harbour pub/restaurant , harbour & cinema are all outside the hotel. The Premer Inn has their own 4 blue badge car parking spaces ( you will be given a code for access) , these are at the side of the hotel , plus there are an additional 7 blue badge spaces for anyone to use at the front of the hotel. In addition, there are 2 very large chargeable car parks at the side and the rear of the hotel which had plenty of spaces . I think those are £7.70 for 24 hr parking but blue badge holders are free.
The Table Table Harbour pub which is just outside the hotel serves a delicious breakfast and all meals we ate there were delicious . The lady on duty every day Nicola , was also very welcoming, helpful & friendly which made it a real pleasure eating there. The food was always hot, plentiful and nothing was too much trouble .
The hotel , pub & whole town /harbour area are very disabled , to get around if you have a mobility scooter like myself.
Looking forward to our next visit as it’s definitely one we’ll return to . Well recommended !

We arrived and checked in no problem. The reception staff were so friendly and helpful, the room was massive and spotless the beds as always are amazing we had breakfast the following morning it was lovely everything was fresh and refilled quickly
The only downer was we asked for a taxi recommendation and we were told “Aleds” taxi and given a card, we were attending a 50th party at Caernarfon FC so we booked the taxi for 11.50pm it turned up at 12.05 it wasn’t Aled it was “huws” and they wanted to charge us £30!!!!! For a mile down the road we offered £20 as they knew we couldn’t walk we had children with us and we couldn’t have got another taxi so basically we were ripped off so avoid aleds taxi and huws taxi cos they will rip you off

Staff were pleasant and helpful, bar staff and breakfast staff were helpful and cheerful. The hotel and rooms were clean and comfortable. What stood out was when we arrived we had a parking issue because we were in a new and valuable vehicle but this problem was solved by Jenny. She was helpful and efficient and everything a professional in the hospitality industry should aspire to, so, thank you premier inn and, especially, thank you Jenny.

Will had to find a room for the night and we had a works van and jenny the manger was.very helpful we have to come back in new year so will be booking again

Stayed for one night,no heating in room so had to have a portable radiator put in middle of room.Ttry to avoid eating here,dinner came out as burnt offerings and fried breakfast which are usally good in most Premoir Inns all items at counter were cold only 1 person in kitchen cooking soitems coming out5-6 minutes apart.

I stayed due to building work at home in my own town. I require oxygen and needed to stay away whist my wetroom was being fitted out in my flat. So I really appreciated the wet room facilities at the hotel.

So it was really good to have helpful staff. That made me feel at home 🏡.

Me and my husband stayed for a few days just to meet up with some friends we haven't seen in years in bury and everyone was just lovely. A lovely girl took our bag upstairs for us because the lift was broken which was nice and then we saw her again when we came for food, both her and the manager were very happy chatty girls and it's rare to see it these days and they even remembered us on check out as well. Thank you for such a nice stay, we'll be back soon

Currently staying here now and I just want to say its such a nice thing to see people enjoying their work. Just come downstairs to 3 young ladies laughing and trying to put up Christmas decorations and they seemed to really enjoy being there, even let my help on the tree. Well done girls and keep up the good work

The hotel was in a great location for walking to the town and is by the harbour. Clean and tidy we had a large room and were greeted with a note from Sasha and Dolina which was a lovely touch. It's in the detail!
We had the food deal on the first night which made sense as the breakfast was effectively free.
One thing to point out......We arrived on a Sunday afternoon in November and nothing in town was open so we took advantage of the meal deal. If Top Table hadn't been there we might have gone without!

Shockingly bad. No staff on reception. Very slow service at the bar. Could not seat a table of 5 in a largely empty restaurant at 8.10pm due to staff shortages. Staff were clearly up against it an expressed that by being frankly rude and unhelpful. Room was okay but had a child's bed in it that wasn't mentioned on my booking and took up unnecessary space. Access to the hotel is via a dark backstreet. Overall the very worst Premier Inn experience I've had.

Clean and spacious room

Extremely pleasant staff made staying at this clean and comfortable hotel, ideal for touring North Wales, a pleasure.

This is our fifth or sixth stay at this premiere inn. Love the location, right on the harbour and minutes walk away from Caenarfon. The staff are always friendly and the rooms clean and comfortable. The only issue we had this time was the lift was not working, so had to lug our bags up and down the steps. Just glad we were on the first floor... Having said that we will definately return.

I had a wonderful stay here whilst with friends on a walking trip. The experience was made memorable by all of the staff who were welcoming and friendly. A special mention must go to Jen on reception whose hospitality skills are some of the best I've seen for many years. Nothing too much trouble and a smile and positive demeanour just made my stay all the more pleasurable. A packet of biscuits in my room with a thank you note for just being polite and jolly to her and her team. Thank you again Jen and look forward to returning again sometime soon. Well done!!!

Good clean hotel. Room was comfortable and staff were very good and helpful. Less good stuff - shower was a bit weak. The lift was broken - for us inconvenient but could cause accessibility issues. They didn't know when it was going to be prepared. Worst thing was parking - we had to use a pay car park across the road. It was near enough but why can't Premier Inn make some arrangement with the car park management to offer discounted rates or even free parking? It's not a luxury these days.

We had a room facing the tram which was quite loud but other than that the hotel and staff are brilliant. The breakfast was plentiful. The bar was basic but had what enough to choose from. The check in was easy and checkout too and the late check out is brilliant! Only a 10 minute walk into bury town centre.