Premier Inn London Hayes North

Vriendelijk personeel vooral bij het ontbijt. Keurig ontbijt met veel opties

Was actually very shocked as outside looks like a prison but inside was lovely and very clean.
Breakfast was well worth it definitely get your money worth.
Would recommend this place and would stay again .

I visit here frequently, great premises. The staff are extremely friendly and helpful, especially Theresa and Monica.

Very poor experience of staying in the Premier Inn Haydock.

Paid for an early check in, to be giving a room next to where a Pneumatic drill was being used. Shaking the entire room and making rest impossible.
Had to be moved room due to the incessant noise and vibrating room.

Had I know this hotel had construction work ongoing, I would NOT have booked it. All in all, not impressed.

Absolutely awful hotel - nowhere near the usual Premier Inn standard. Booked a 1 night stay here with our two children. As we approached our room it was clear that guests had been taking drugs in the hotel as there was a smell of cannabis in the corridor which was particularly strong in our room. Quickly became apparent that this hotel was not a safe or appropriate environment for our children so we did not stay. Staff on reception were obviously aware of what previous guests had been doing in the hotel but seemed unwilling and unable to take action. I am a regular Premier Inn guest and have NEVER seen one of their hotels this shabby and unsafe. Please, please do not book here!!

The location of the Premier Inn was ideal for me as it was halfway between where I was seeing friends on Saturday to where I was seeing friends on Sunday. The atmosphere is in the hotel and the bar was absolutely excellent. Your staff Terri and Monika, were both excellent, answered all questions I had and engaged in conversation making a very enjoyable stay. I would completely recommend staying at this Premier Inn and would gladly stay there again.

Live local in an overcrowded apartment. Needed an escape and the overnight stay was more than expected. Food on point and comfortable room. Priced well. Will definitely be heading back again.

Amazing stuff on in the evening from 5 pm onwards rooms are decent. Better comfy, quiet and the bathroom is clean and tidy. But more importantly the staff here care. They only overheard a conversation about me losing my dog today and they went above and beyond and I would like to thank them personally from the bottom of my heart. How kind you all were I know some say it's just a dog but it was a family to me and the team here made a hard day just a little bit easier. And thank you very much for your kind words and even the little cuddle that was needed. Amazing stuff! Amazing team. Highly recommend

There was bed bugs all over my bed.

The ambiance was perfect, greeted promptly at the entrance by Alisha she was so lovely and served us with amazing service. Overall, it exceeded expectations, making it a must-visit for a sophisticated place to wine or dine!

The Social offer an exceptional experience from start to finish. The atmosphere is warm and inviting, perfect for both relaxing evenings and lively gatherings. We had Alisha as our server and she was very friendly, attentive, and knowledgeable, making sure we all felt welcome and well cared for. The menu features a great variety of dishes and the drinks selection is impressive, with creative cocktails and a wide range of wines and beers. Overall we had a great experience and we will definitely be returning.

it was a nice stay, the hotel is cozy but it should have more Breakfast options ,the staff are friendly especially Sabreen and Hannah they were very nice ,Friendly and supportive at front desk and Breakfast as well

definitely I may stay again when I have chance

Excellent stay and great service from arrival to check out. Cara and her team were very friendly and helpful throughout my stay.

Hospitality second to none. Cara was amazing through the whole stay always ensuring we were comfortable and had everything we needed.

My stay was very pleasant? staff very accommodating and welcoming. The proom was clean had no issues. close to public transport and shops. It was a good stay.

I don’t even know where to begin because this hotel was a complete nightmare from the moment I arrived. The pictures online must be at least ten years old because the reality looked nothing like what was advertised. The entire place felt neglected, dirty, and honestly unsafe.

The room was disgusting.
There were stains on the sheets, the walls had marks all over them, and the carpet felt sticky. The bathroom looked like it hadn’t been properly cleaned in weeks mildew in the shower, hair on the floor, and a smell that hit me as soon as I opened the door.

Noise was constant.
Doors slamming all night, loud talking in the hallways I barely slept.

Customer service was non-existent.
When I complained, the staff acted like I was inconveniencing them. No apology, no offer to move rooms, nothing.

Security felt questionable.
The lock on my door was loose, strangers were wandering around the corridors, and the car park had no lighting at all. I didn’t feel safe leaving my belongings in the room.

Overall, this hotel is rundown, poorly managed, and absolutely not worth the money. I checked out early and booked somewhere else because I couldn’t stand another night there. Save yourself the stress and stay literally anywhere else.

Avoid this place at all costs.

Lovely meal tonight in the newly refurbished restaurant all credit to Alisha. Great service and brilliant menu recommendations.

I dined in the newly refurbished restaurant and the food was lovely. The staff were really friendly and helpful - Alisha was great, really attentive with the check backs, super smiley and really welcoming. Thanks!

Mel on reception is great, new restaurant is nicely done and food is good, but could be doing with an area if you want to sit after a meal with a drink .

New restaurant at Premier Inn Haydock Yewtree Way. Very nice refurbishment. Friendly welcome and very attentive staff especially Alisha.
I will be back.