Premier Inn Herne Bay

Great value for money

Sophie and Jodie were nice and helpful in the reception, the rooms were clean and I didn't see any hairs. The places is close to a beach.

Very dissapointing. Grumpy reception staff.
One tea bag in the hot drinks tray.
Shower was luke warm.
Room was freezing cold upon arrival.
The temperature finally increased after 6 hrs in the middle of the night causing me to wake up in a sweat feeling sick.
The occupant above my room woke me almost every hour by stomping back and forth across their room...
Overall a terrible experience.

We stayed for one night and will definitely be coming back to stay again. The staff were polite,friendly and welcoming and very helpful.
Our room was very clean and had everything we needed.
We had breakfast and the food was hot and very nice.
Would recommend this premier inn 100%

We have stayed here previously and the standards have dropped considerably. The basic hotel items aren’t offered and was told they never have been. Very run down. Nowhere close by for average food, unless you have a car. Reasonable public transport due to a very large supermarket close by. Staff outside smoking, huge construction site next door. Didn’t eat there.

I don’t usually leave reviews but I felt this one was needed after our stay at the Herne Bay Hotel.

When we first arrived I was quite pleased. There were plenty of parking spaces and a Miller and Carter restaurant close by which was really handy. Things seemed promising at first.

At check-in the receptionist greeted us, though the welcome felt a little abrupt. The first thing we were asked was what time we’d be coming down for dinner as a time was needed straight away. After a two and a half hour drive with three children I just wanted to get to the room and settle everyone before deciding. I asked if I could call down later once we were ready and they said that was fine.

When we got to the room it looked clean at first glance but once we settled in we started to notice a few things. There were hair shavings around the sink and hairs on the bed linen. There was also no phone in the room to call down to reception.

We went downstairs and spoke to a member of staff, explaining about the hairs in the bathroom and on the bed. I asked if someone could please clean the bathroom as we could brush off the bedding ourselves. The staff member seemed concerned and said they’d find out who cleaned the room, but unfortunately nothing was done.

From then on the experience just didn’t feel the same. Most of the staff we met were friendly and professional and I do think they tried, but the lack of follow up and the cleanliness issue really took away from what could have been a lovely stay.

The location is great and very convenient for families but sadly based on our experience I wouldn’t go back.

Went here October half term for 4 nights with my son. Firstly the hotel itself; Premier Inn standard which means you get what you paid for. Room was OK and clean, had a bath not just a shower, Wifi worked OK even the free wi-fi which hasn't always been the case in other hotels of this kind. The staff were very friendly always a "good morning" or "good afternoon". We didn't eat here so I can't comment on that but will say that the empty restaurant next door really needs to get opened again - I believe there were some issues with a McDonald's getting approval to open here. At present there is a canteen/cafe "The Social" and I'm sure they try their best but really this place needs an adjoining watering hole.

Now, for the location. It's right off the main road so easily accessible. Great. However, slap bang in a building site surrounded by an industrial estate - not so great. It does seem odd to have this hotel here not in a location obvious for anyone wanting to visit Herne Bay - there are no local big employers, Sainsbury's superstore and garage a stone's throw away so no problem with provisions but an awful long walk to town / the beach - about 30 minutes. There is a bus stop just round the corner opposite Miller and Carter's which you're welcome to visit if feeling extravagant otherwise food choices are extremely limited on foot - good chip shop on the junction at the top of the hill about 15 minutes walk but other than that town is your best bet.

So - hotel, OK except for the dining. Location, not so OK. When, surely not if, the adjacent restaurant opens again it will be an improvement

Staff were brilliant. Breakfast was excellent. One of the best breakfasts I've ever had. The room was great and the bed was very comfortable. We had dinner in the restaurant one night and the food was lovely. Recommend Herne Bay Premier for a stay.

We were greeted by friendly staff and nothing was too much trouble. They multi tasked very efficiently covering reception, answering queries and serving in the restaurant.
We were very impressed with the food and particularly the lovely breakfast choices. The hotel was very clean and well maintained. A great shower and lots of hot water.
The one minor issue with the air con was soon resolved.
A great overnight experience.

Would recommend the Premier Inn at Herne Bay. The staff were all friendly, polite & helpful. The bed was really comfortable. The choice of food for breakfast was excellent.

The room was nice, clean and comfortable. There were extra pillows if you needed them, the room was spacious, and really nice hand and body wash.

We are actually staying in this premier inn at the moment for 3 nights. Got up this morning to go to breakfast and was treated so rude by the restaurant waitress, to the point I was so embarrassed, upset nearly in tears( more like a cafe as no pub on site) unfortunately I have a peanut allergy and was told I couldn’t eat in the cafe (the social) unless I sat and read the whole allergy folder. This was shouted at me so loud and aggressive in front of a lot of other guests. I went bright red with embarrassment. I only wanted fresh fruit salad as I am quite aware obviously of my allergy. So since when did fresh fruit contain peanuts? She even followed us out of the cafe with the folder shouting at us when we walked out without eating. Ended up driving to weatherspoons to eat. The premier inn is clean. Other staff okay. But it’s next to a building site. In Herne bay there is hardly anywhere to eat or park, even with a blue badge. We did last night eat in miller and Carter steak house which had no issues with a peanut allergy, and the food and staff were fantastic. The premier in is also out dated. So you can book anything premier in online, but they don’t have a food menu filter online to filter out allergies like other places to eat. Meaning the menu should come up online, you then click allergies on the page and in my case select peanuts. And then it only shows foods that are safe to eat. We have stayed in many premier inns all over the uk and never had a problem eating before. Honestly she was so RUDE and needs to be re trained and thought discretion

Fine hotel, excellent beds, great English breakfast. The place is a bit difficult to find without satnav or similar, particularly when suffering from jet lag! But it's quiet, comfortable and good value.

There are good points I'd like to say about first
The young reception team and chefs and breakfast team I couldn't fault
They were hard working, polite and great customer service
The breakfast is fresh and lots of variety
We arrived and the lift was out of order
Location is a bit far from the town and beach
Its about 25 minute walk
The busses only run once an hour if that so my advice is to drive to the beach
My room was large and spacious
However there were stains on the carpet, some curtain hooks were missing making the room look shabby, a massive crack in a tile in the bathroom and the toilet was shabby
I paid a lot for two nights stay so was shocked that no one was checking rooms to make sure they are in good condition
My friend walked into her room and it smelt so bad because the air vent in the bathroom wasn't working which meant that all the moisture from the bathroom was in the bedroom. But they kindly moved her to a different room.
I'd probly check to see if there are air b&bs or bed and breakfast nearer the beach if I was to visit again.
My stay wasn't worth what I paid due the the shabby condition of my room

Friendly and helpful staff always with good and professional attitude.
Rooms need to be refurbished but as a old style they are clean but need more attention on detail but you are getting everything what need

I stayed with my Mum who hasn't had a holiday in years. I told her that Herne Bay is lovely and that the Premier Inn have comfortable beds. Unfortunately they have changed all their beds and my Mum and I both woke up with stiff and sore backs, which I have never had before in Premier Inns. I am so disappointed, I don't think I will every stay in a premier inn again. I've stayed in at least 10 over the last 10 years and always had a great nights sleep before. They have gone downhill fast.

All good except the breakfasts we paid for - no food delivery one day not wven fresh coffee and poor service at breakfast the 2nd day

The hotel needs a complete makeover as looks tired. Area around also very untidy with building work going on and too & general litter. Small amount of tea & coffee provided. Rooms good size but depressing!! Be warned building work going on across road and also new McDonalds opening in closed pub literally next door. Ok to get head down for a couple of days. Stayed in better for far less!!

A standard Premier Inn experience - comfy bed, friendly staff, tasty breakfast, car park. There isn't much more to say.

Staff and room excellent, let down by no bar or anywhere to buy food only vending machines, but even alcohol vending machine was after certain time. There was a big brand restaurant not far but also expensive. A lot of work going on near the hotel so not sure what noise would be like on a week day.