Premier Inn Gillingham Business Park

We were met by friendly reception staff which is always a pleasant start, the room was typical premier inn good standard, the bathroom looked a little tired but nothing to complain or even be bothered about, the meal deal was excellent value for dinner and breakfast, we were waited on by Gemma, who was excellent, happy, friendly and efficient a real shining example for premier inn. From premier inn, I know what I expect and this one exceeded due to the staff. Thank you

Often stay due to working in the area. All of the staff have been so welcoming and helpful, in particular Gemma who provided great service in the restaurant.

The room was very comfy. We had a meal in the restaurant and our waitress Gemma was very friendly and.helpful ..........

Totally enjoyed both the food and the accommodation from start to finish ( as usual )Gemma was the best very and smiling all night thank you so much gemma

Gemma was amazing & so friendly.
Looking forward to seeing her again in Premier Inn.
She went above & beyond

Thank you Gemma

Friendly, helpful staff. Big thanks to Gemma for sorting us out with extra tea and milk for our room. Food was very tasty and fast service. Comfy room. Would recommend.

We had booked this before going home after an arduous trip back from holiday, planning to have a lovely meal and great breakfast before going our separate ways to finish our holiday.
We had been awake for some 40 hours, with no food, having both been sick on the flights back, the car wouldn’t start when we collected from valet parking and we were both totally exhausted.
The manager (Robert) gave us some toast to our room, as we couldn’t face dinner, we had the best night’s sleep - 12 hours straight- and more toast in the morning - free of charge. Car wouldn’t start he tried to get us some jump leads but no-one had any, but we got the shuttle bus back to Valet parking. He waived the parking fee for us too. He made such a difference to our holiday - so although we have stayed in fancier hotels, we cannot praise him enough for helping us as he did. 5 stars go to Premier Inn and Robert for his kindness.

Room smelt musky, the bathroom smelt of urine..the toilet seat had urine marks on it and had to clean it myself. I got charged £14.59 for a plain burger! So they charged me for cheese, bacon and chips I never had .. when I mentioned it the waitress came back and said .. We can only take money off for the chips you never had that's all we can do... Really!!!.. what a load of crap. I got woken up by 3 loud guys outside smoking and all wrapped up in the white hotel quilts.. ! What hotel allows you to take your quilts outside?? I have put in my complaints and will update here the outcome. The check in lady was great ... But other staff seemed to spend their time chatting and I had to find them to ask for a hot chocolate during breakfast.. when they should have shown us were the drinks were .

Once again I have write another bad review about this hotel. This is second time I have been really badly treated here. So it isnt just a coincidence. We were trying to book in on Saturday night but the staff were telling us we were booked into the Premier inn at St Enochs. This reference number had already seen the rest of our party get their rooms. But we were assured that we were booked into St Enochs. So we got a taxi to the other hotel, only to be told that we were definitely booked into the Gorbals branch. So got a taxi back and again the same outcome. Obviously by this stage we were quite annoyed. So now comes along the manager, who from the outset had a terrible attitude. It ended up with him refusing us into the hotel, as he was offended.
So do yourself a favour and stay well clear of this branch of the Premier inn. By the way, the lady dealing with us at St Enoch's branch, was excellent.

Staff very helpful. Near public transport

Outstandingly good, all the staff we met were exemplary. Particularly great was mention must be made of the cooking staff, the food was great and the attention to detail was brilliant

Nice location, clean room, comfy beds, welcoming staff, lovely breakfast.
Prebooked taxis there and baxj, smooth journey then back to our cisy room.

Great location for city centre and not too long a walk back from Hampden Park. Rooms were good as they always are at a Premier Inn. Friendly, welcoming staff throughout.

The worst premier inn we have stayed at and we stay often.
The room was ok, the staff were excellent as they always are in premier hotels.
The breakfast restaurant had people with tops off ie kids and an adult who were serving themselves. There was also the same family in pyjamas. This is a health hazard with potential sweat dripping onto food as well as body hair.
We paid for a breakfast with our stay and ended up eating nothing. We was glad as the food looked overcooked and everything we saw ie bread was stale.
Won't be returning.
We would like our money back for the breakfast we didn't receive.

Quite short walk to gatwick north terminal. Self checkin.
Room looked ok until spotted residue of white liquid on curtain. So checked...
Shets and pillowcase had crud on them. Toilet and shower build up of gunk resulting from repeated poor cleaning. Too tired and no time to go reception.
Good night guarentee... have to report problem to reception
In morning no recetion staff around to report problem to and a plane to catch.
Shocker !!!

Ill give premier inn a miss next time!

This hotel is convenient as it is approximately 15 mins walk from the city centre. It has excellent parking which costs £9 a day, but that's par for the course nowadays. The room was clean and comfortable with plenty of room. We did have an evening meal but breakfast was good with plenty of choice. We would definitely stop there again.

Room was great, customer service was less than average.
No one looked like they wanted to be there. Not helpful at all and didn’t even smile at you when you walk into the hotel! Not helpful whatsoever and were rude.

Phenomenal 5* service from Tatiana, always helpful and talkative. She always really makes the hotel feel like home.

Thank you, as always
Josh

I recently stayed at this hotel and had a really nice experience. The room was clean, comfortable, and had everything I needed for a short stay. I also opted for breakfast and was a good start to the day, plenty of choice and everything tasted fresh. The staff were friendly and helpful throughout my visit. Overall, a solid and pleasant stay. Would happily book again.

Stayed recently and had a really good experience all round. Good room, good sleep and good food. Staff were really good!