Premier Inn Thurrock West

Hotel reception staff never ever pick up their phone no matter the time for day. After 2 weeks of trying to call, spoke with female staff who was searching for my booking on a WRONG date and kept saying my booking did not exist. No apologies for my wasted time

I had wonderful staying in that cozy place "Premier Inn West Thurrock", very good service!
Especially Ralitsa on the bar best service staff!

Marina at the reception , she’s absolutely amazing and really helpful.
Definitely premier inn could use more staff like Maria.

All the best

Great room with working heating/air con which made a change and was welcoming as I had ridden my motorbike 200miles in biblical rain so needed to warm up and dry out.
Only slight disappointment was all the self check in screens weren't working so a 5 min wait for a member of staff to become free from working elsewhere in the hotel.

Confusion over refunding a meal deal, followed by huge confusion the following morning regarding parking for me and 2x other unrelated people.

The car park has been 'sold' to an external company that charge for parking. Premier Inn apparently have no access to that company to see who has or hasn't paid for parking, which is fine until the lady at check in say's she's waived the parking fee. Upon check out, we were advised to drive off and we might get a £50 parking fine, we might not!

The comfort is good and the hotel clean.
I will not bother with breakfast again it is really poor. Lack of items AGAIN. The continental is so basic it is not worth the money and if you don't get up super early they will run out of items. This has happened to us before but we won't eat there again.

I've been served by Lidia and Marina who did their best to accomodate all family in same room. Very friendly and supportive. Room was clean and good temperature for a November night.

My Mum and I visit Lakeside each year around this time for a Christmas shopping trip. We usually stay elsewhere but thought with such a bargain price, we'd give it a go! Upon arrival there were signs detailing a £7.50 overnight parking charge - I was slightly annoyed by this as I don't feel this was made clear at the time of booking (we booked direct). We usually stay at another hotel locally, where parking is free.
The reception area was tidy and we were greeted and made to feel welcome.
I found the bed quite hard and woke up feeling quite stiff - at 5.30, when the fire alarm went off. We traipsed downstairs in a sleepy haze, along with everyone else. Once at reception we were told the gentleman in room 6 was having a shower that was too hot and the steak had set the alarm off. This information went down like a led-balloon as I'm sure you'll realise. The staff went back to work and someone had to ask if we were able to return to our rooms, which we were. Overall, not the best stay, but maybe you get what you pay for.

We stayed for the London MCM Comic Con Convention and this was decent for what we wanted in terms of hotels.

Staff in the hotel were absolutely amazing and can not fault their work and efforts one bit, all were helpful an informative when asked for information and helped with our needs when needed.

Breakfast was nice, quiet dinning area for the breakfast with the normal self serve style buffet, all food was hot and fresh.

The hotel facilities were okay (Typical premier inn) but the 2nd couch bed is far from comfortable, I kept waking up with massive shoulder pains and couldn't sleep the first night due to discomfort.

There was also a couple in a nearby room who wouldn't stop arguing late into the night which also ruined our sleep for Friday and Saturday night (Getting less than 4 hours per night as a result of them) and I understand that isn't in the control of Premier inn themselves but it doesn't set a nice tone for the stay.

Parking facilities are somewhat secure but WAY overpriced for what it is, It's £7.50 per night, We ended up paying £30 in total for parking no where near London but being able to leave and come back was nice. In addition to the parking, if you don't drive, a trip into London will take over an hour just to get to East London so not ideal if you don't drive as a location.

Despite the lack of connections to London the location is nice coming from the M25, the area is relatively quiet.

Summing everything up
Staff are great, many compliments!
Many facilities require improvement.

Quick and efficient check in. Room nice and clean, slight disappointment at only one towel and minimal tea/coffee supplied, only enough for 1 cup each and no biscuit. Lilia and Marina very helpful. Breakfast was ok, not very hot. Still a nice stay and comfortable bed. Will definitely come back here.

So when we arrived the staff(Lilia & Marina) greeted us very kindly and helped us get our key card.When we got into the room it was so neat and tidy and the bathroom was spotless. We would recommend this hotel to everyone.

Perfect experience, location and also team was very cooperative and nice , generally it was very interesting and very nice

This hotel was good. The rooms were a good size but a bit outdated.
The staff were great, especially Marina, who we found to be very helpful and patient.

The staff are very friendly and helpful.
I had to check out early during the night and the lady in the reception helped me with bags and allowed me to park in front of reception. She was so busy in the reception but she didnt stopped helping. I think her name was Mirana.
It was such a great help for me. Thank you

I had a wonderful stay at Premier Inn West Thurrock. The hotel was clean, comfortable, and in a great location. A huge thank you to Lilia and Marina for their outstanding service — they were so friendly, helpful, and really made me feel welcome. I couldn’t have asked for a better experience. Highly recommend!

I reccomend this hotel because of the clean rooms and the good staff. I woud enjoy a next stay at this hote. Recomand..::.

Disappointing at best.
A long wait at check in, and no pre-check in machines working.
Confusion over the meal deal which meant the process took longer than it should and I was left feeling that I was being inconvenient.
Prebooking evening meal was essential, told to come back an hour later as there was no room despite a multitude of empty tables.
Items on the menu no longer available when we eventually ordered. The wait for the food and drinks to arrive was too long. The above was simply due to minimal staff.
To add insult the room was absolutely freezing and the WiFi is dreadful.

I had an amazing experience, the staff are very helpful and properly trained. The hotel are very clean and tidy. The room was worm and very clean. I will come back for sure. I really recomand this hotel.

I had a very good experience at Premier Inn Thurrock West. Me and my family really enjoyed the food and the service was amazing. There were no issues with checking in and out. The room was also very clean and tidy. Definitely will be back again!

Receptionist was perfect!

The remote in the room didn’t work, lady on reception tried to rectify but tv was an issue as would not connect to any remote. We were then moved to another room, which was an inconvenience but greatly appreciated.

We booked dinner. Went down for the allotted time. Was sat down with little greeting. Neglected for 30-40 minutes despite people being sat down next to us (after us), their order was then taken and again we hadn’t even been asked if we wanted drinks. This happened again so we decided to get up and leave. Spoke to the lovely lady at reception who apologised profusely and offered a complimentary drink. We declined as we didn’t want to sit in and wait any longer but appreciated the gesture.
Unhappy with the neglect from wait staff, despite there being at least 3 people waiting. The restaurant was not busy.

The following morning I went down about half nine and asked what time breakfast close and was bluntly told 10, followed by an eye roll.
I wouldn’t have gone it at this time because it would have created work for the staff working that morning going to eat so close to the closing time of breakfast. I didn’t appreciate the eye roll and attitude.