Premier Inn Maidstone - West Malling

Hotels
Premier Inn
7.6 (63 reviews)
Castle Way,Leybourne,West Malling,Kent , West Malling , GB

Facilities

Parking
Restaurant
Breakfast available (surcharge)

Review Highlights

Pros:
Friendly staff
Good location
Refurbished rooms
Cons:
Poor food quality
Wifi issues
High price for value

Categories

Cleanliness
6.61
Mentioned poor cleanliness in breakfast area and general condition during renovation.
Service
8.08
Staff were described as friendly and helpful; positive reviews emphasize their effort.
Location
8.12
Quiet setting with good links to main roads; appreciated by guests.
Room Quality
8.57
Newly refurbished rooms received positive feedback.
Amenities
7.6
Wifi issues mentioned but overall amenities are satisfactory.
Value for Money
7.56
Some guests feel the price is high for the quality received, especially regarding food.
Food and Beverage
6.61
Several mentions of poor food quality and breakfast service.
Overall Experience
7.68
Mixed reviews lead to an average positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 01:50

Property Description

Discover the charm of the 'Garden of England' at Premier Inn Hotel Maidstone (Leybourne), your tranquil retreat in the picturesque village of Leybourne.

Ideal Location
Nestled near West Malling, our hotel offers convenient access to top business venues and local attractions, ensuring that both leisure and work travelers can thrive during their stay.

Exciting Activities
Experience adrenaline-pumping days at Brands Hatch, or spend leisurely afternoons exploring the quaint shops in Maidstone and Rochester. Be sure not to miss the exquisite Leeds Castle, a true gem nearby.

Delicious Dining & Comfort
After a day of adventure, enjoy delightful meals at our Brewers Fayre restaurant, followed by a restful night in one of our cozy beds, ensuring you wake up refreshed and ready for more exploring.

Don't miss the chance to experience all this and more—secure your stay with us today!

Important information:

Free on-site parking is available at this hotel.
From M25 take M20 coast bound at J4 take 3rd exit at roundabout signposted Leybourne. From M20 heading London bound at J4 take 1st exit at roundabout signposted Leybourne. Next to the Castle Lake Brewers Fayre.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 63 reviews
Cleanliness: 6.61
Service: 8.08
Location: 8.12
Room Quality: 8.57
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 6.61
Overall Experience: 7.68
K
Kim
4
Pros:

Hotel under renovering, wifi dårlig, morgenmad ikke som det plejer. Prisen er 40 % mere end

2025-12-08 via Nuitee
E
EmmaF3337 Family
10
Excellent
Pros:

We had a wonderful stay with our children. The hotel is very family-friendly, clean, and comfortable. The staff went above and beyond with their excellent customer service, making us feel truly welcome. Highly recommend for families.

2025-12-01 via Tripadvisor
2
278JohnH278 NONE Bournemouth, Dorset, England
8
Usual Premier Inn standards
Pros:

A comfortable, functional hotel that's quiet, friendly and with all the usual Premier Inn features. Good value as well out of season.

2025-11-24 via Tripadvisor
P
pauljK5726BQ Couples Stourport, Worcestershire, England
10
Clean and quiet so perfect
Pros:

Quick easy check in spotless room and absolutely no noise all night .
Room was a bit warm even for November but quiet air conditioning soon sorted that out worth keeping on low at night .

2025-11-19 via Tripadvisor
B
BabSharma Family
10
Excellent Food and Service
Pros:

The breakfast buffet service at the Premier Inn Maidenhead was excellent. The staff were welcoming, efficient, and made sure everything was wellstocked and fresh throughout the morning. There was a great variety of options, all tasty and well presented. It was a relaxed and enjoyable experience that set a perfect tone for the day. Highly recommended, will visit again Soon .

2025-11-18 via Tripadvisor
T
Traveler65636315537 Family
10
Good hotel.
Pros:

good team, clean hotel. service was brilliant. Food are amazing. Room high standard, But furniture need to be change. .

2025-11-17 via Tripadvisor
P
peterfin1 NONE Padstow, Cornwall, England
10
Comfortable stay
Pros:

Excellent accommodation exactly as expected. Have stayed here many times before. Easy parking and excellent breakfast facilities

2025-11-17 via Tripadvisor
B
Becather Solo travel
10
Excellent value!
Pros:

The hotel is easy to access and the public spaces on the ground floor are nice, with welcoming staff. The room was clean and spacious and had all the amenities expected (I particularly like the glass mugs for tea). I asked for a quiet room and it certainly delivered. Would recommend!

2025-11-09 via Tripadvisor
D
davidhbarry Couples Bury, Greater Manchester, England
10
Great staff. R&B
Pros:

Rory and Bobby went above and beyond to see that we had an excellent experience. There was a slight issue with one of the orders . But absolutely delivered on a resolution. Burgers were top quality. Thank you to you both for making our experience a great one .

2025-11-07 via Tripadvisor
B
baabas2025 Family
10
Autumn at Maidenhead
Pros:

Excellent service from Anetta, Elvis, Chris and the entire team. It is like a home away from home. Yummy yummy breakfast, very clean rooms, funky music. The best!

2025-11-03 via Tripadvisor
R
Rebecca partner
8
Pros:

Very basic, helpful staff. Wifi pretty poor. Isolated area

2025-10-29 via Nuitee
E
ewanc670 Business
4
Standard night terrible morning
Pros:

Dinner was okay, restaurant was very quiet but standard premier inn stuff, limited menu due to some changes which is fine.

Breakfast was shocking. No toaster so had to order it. The toast came out 10 minutes before the hot food did. I don’t remember asking for it as a starter. Then asked for fresh toast which. Y the time that arrived the rest of my food was cold. the server was terrible not welcoming and didn’t really care.

2025-10-28 via Tripadvisor
D
Daniela partner
8
Pros:

Guter Ort zum Übernachten, kostenlose Parkplätze, Leeds Castle lohnt sich. Positiv, dass man im Hotel direkt Abendessen kann und ein Frühstück bekommt.

2025-10-24 via Nuitee
M
MungBeanz NONE Paris, Ile-de-France
10
A really good base
Pros:

I enjoy staying here as a base for doing other things in London and the local area. It isn't perfect and if you want the Ritz, well go there. I really like it, and the offering has been consistently good for me personally. The room and bathroom are clean with a lovely shower, and the restaurant and bar staff are welcoming and friendly. Car parking is a small challenge but I usually walk here from the train station which is a doddle. A big thanks to everyone for another great stay.

2025-10-19 via Tripadvisor
5
513benjaminr Family
10
Breakfast only visit
Pros:

Service is always very friendly. Laura takes good care of us.
Plenty of tables and plenty of choice on the full English buffet.

2025-10-18 via Tripadvisor
S
suemerrettt Family Scunthorpe, Lincolnshire, England
10
A lovely quiet gem with excellent links to all main roads
Pros:

Booked this hotel to visit nearby friends.
What a brilliant find. Quiet and peaceful setting. Amazing and friendly staff. Lovely freshly cooked food.
Lauren in the hotel bar was amazingly cheerful, helpful and friendly. Shall certainly stay again as good links to the main roads through to Dover and up to London

2025-10-18 via Tripadvisor
R
Resort23705129053 Friends getaway
10
Amazing hotel!
Pros:

It was an amazing experience.
The hotel is vey cozy and I met wonderful people working there.
I wanna specially mention Laura with her beautiful smile early in the morning to welcome us for breakfast! ❤️

2025-10-15 via Tripadvisor
J
jamesdS4630SL Business
10
Great improvement!
Pros:

Newly refurbished rooms offer a fresh look to the premier inn. The restaurant had a new menu launch and it is much much better than previous experiences. A very all-round improvement overall. Would highly recommend.

2025-10-14 via Tripadvisor
B
blt100 Family East Midlands, England
8
Great value
Pros:

We stayed here before going to Legoland. When booking we could see that there wasn't a car park by the Premier Inn and were fine about parking at the suggested car park at Sainsbury's. The entrance is off St Cloud Way (A4). There were plenty of spaces. We arrived in the evening and only had to pay £1.40 as we left before 9am. I don't think we took the most direct route to walk from the car park to the Premier Inn. I think it will be quicker to go into Sainsbury's from the car park and then out the main entrance of Sainsbury's. This will bring you out nearer the hotel. The walk was fine but I wouldn't have liked to do this walk alone in the evening.
The staff were friendly and helpful, both at check-in and breakfast. We had a good night's sleep. I didn't take us long to drive to Legoland so worked well for us.

2025-10-13 via Tripadvisor
J
jessicakW6650LR Couples
10
5 Stars
Pros:

Lovely stay and helpful staff :) Would stay here again. Convenient location being in the town centre as well. Comfy beds as always!

2025-10-10 via Tripadvisor