Premier Inn Manchester - Sale

Stayed with my family a few nights ago. The room stunk of must as did the bedding, towels etc. It was really grubby and the hotel in general needs a refresh. I've stayed in lots of premier inns so know what the standard is and this isn't it! Dissapointed

i stayed here for one night, the stay was nice however when i got home i had realised i had left something quite valuable in the room, when i phoned the hotel the lady on the phone said she hadn’t heard anything from the cleaners about it however she also said ‘whether they find it or not we will give you a call back tomorrow to let you know’ the following day i didn’t hear anything back so i phoned later in the evening and someone else answered and was very dismissive and said they hadn’t heard anything and there was nothing they could do. this is VERY disappointing, i understand if it hadnt been found, that’s no fault of the reception staff however i am disappointed with how i never got a phone call back and i was shut down by the staff member when i asked if it had been found.

This place is a shambles the room it's self is ok but no heating been told it's not working but did say they would bring heater.there is no cups or tea making facilities but did get some also only hand towels but did get a bath towel when asked pub next door closed till 4 pm and £7.05 pint and only larger on tap but there's a pub 2 mins walk and £4.00 pint the flying horse not bad pub this used to be a really good place to stay but give this place a miss plenty of other hotels around here staff helpful not there fault just poor management all booked on there website £59. on day I came it was only £54 so be aware 👍

Our room had a duvet cover with a hole in it, a blocked sink in the bathroom a the stairwells were particularly dirty. It has a rundown feel about it. The staff (2 very pleasant, friendly and helpful ladies, who were trying to run hotel and restaurant between them) were totally run off their feet.
The restaurant (awaiting refurbishment was cold, unwelcoming and the food mediocre and overpriced )and again the two staff from the hotel tried so hard to provide a friendly service, but on quite a busy Saturday night why only 2 staff.
A very poor Premier Inn experience.

Stayed here 24/11/2025. On arrival we were greeted by Sarah on reception, she made us feel very welcome, very professional, friendly and has a quality that makes you feel you're a special guest. The room was very clean and everything expected at Premier inn. Breakfast the next morning was excellent, the chap serving us was great. We will definitely stay here again.

I stay in many Premier Inns due to travelling for work regularly but I have to say the customer service received by this one was excellent. Leon who worked the bar/restaurant is a credit. So polite, helpful and an absolute joy to chat too. He stood out and deserves to be recognised for his hard work. Will definitely return.

Stayed for one night, lady on reception lovely and welcoming.
Went to the restaurant/pub side, met Leon.
What an absolute pleasure he made our dinner time, great service, attentive and just an absolute Gem, feel there will be a lot of people/companies wanting to steal him!
Thank you for pushing me to eat that ice cream! X

Leon was great for service and overall experience, overall the hotel was up to good standard with the food and cleanliness.

Awful, Dirt and dust everywhere, Tired smelly decor, Stained carpets everywhere, Staff miserable apart from a couple, Food forever being returned to kitchen, Planes overhead every 2 minutes. Avoid.

Excellent premier inn. Location was good. Easy access to public transport. Staff were very helpful, friendly and efficient. Excellent breakfast. Clean in all areas.

We stopped here the night before for our flight to Barbados, have to say it was very disappointing, it was absolutely freezing in the dining area and everyone was either sat with a large hoodie, thick jumper or coat on, we stopped for an evening meal and breakfast and with in a minute or so the food was clap cold because of the low temperature in the dining area, I am not exaggerating by saying you needed a think jumper or coat on to dine. We expected a buffet in the morning for breakfast but it was waiter service and we had to wait a while, it wasn't very warm when it came out add to that the temperature in the dining area, well we didn't finish it as the food got so cold so quickly, needless to say we won't be using this one for future reference.

Room, food etc all good, and as I would have expected, breakfast lovely. What made the difference was the staff. Everyone was really good. Friendly but not in your face. I would like to single out Leon for recognition (Breakfast Service). He was so polite, friendly, attentive enough and professional. Not just with me, I listened to his interactions with all the guests. I made a point of feeding this back directly to him at the time ( as I feel that people should hear when they do a good job) but I hope his line managers are taking note.
(please turn the heating up in the restaurant area and keep the condiments stocked, otherwise great).

Location is very good customer service was good not much help needed bedroom really comfy the room was very warm on a winters night .

Well located for the airport if flying early, great friendly staff (who were in the Halloween spirit) Rooms a bit dated but clean. Comfy bed and a good start to holiday. Restaurant next door but didn't try.

Check-In & Room: Check-in took slightly longer than expected, with a 5-minute wait for a staff member to arrive at the desk. The room itself was clean and met expectations.
​The Adjoining Restaurant (Major Issue): The restaurant, which serves both breakfast and evening meals, was a significant let-down. It desperately needs a full revamp; the environment was poor with worn, dirty carpets, sticky tables, and old furniture. To make matters worse, the dining area was freezing cold due to a complete lack of heating. The food was acceptable, but given the high price point, I would strongly recommend guests dine elsewhere. The restaurant also lacked any atmosphere, and the single visible staff member was observed doubling up as both the Receptionist and the bar attendant.
​Breakfast: Breakfast itself was decent. While the cooked option must be ordered (not self-service) and was lovely, the continental area needed attention. The coffee machine was broken, and the yogurt was presented unappetizingly in a single large bowl rather than individual pots.
​Staff: Despite the operational issues, the three staff members I encountered were absolutely amazing and very helpful. Their positive attitude and excellent service were the highlight of my stay."

I stayed at the Premier Inn Manchester Old Trafford on 14th November (Room 302, Premier Plus) and it was an absolute disgrace from start to finish.

The so-called Premier Plus room was a joke – filthy, with disgusting wax/glue stuck to the bedside table. Definitely not worth the £118 I paid.

But the staff behaviour was even worse. I’ve never experienced such rude, ignorant, dismissive service anywhere. At check-in, two staff members (Loric and Olivia) ignored me completely, carried on chatting about their shift, then walked off without a word. When they finally passed by again, still no acknowledgement. Shocking attitude for people supposedly working in hospitality.

The older lady on night shift was just as bad – moody, rude, and openly ignoring guests. During check-out she refused to serve me, skipped over me and served others who arrived after me. There is clearly an underlying issue with how certain customers are treated in this hotel.

For a regular Premier Inn customer, this was a wake-up call. The staff here seriously need retraining, the hotel needs mystery shoppers, and Premier Plus rooms should not be mis-sold when they are nowhere near standard.

Overall: disgusting staff attitude, dirty room, no professionalism whatsoever.
Old Trafford Premier Inn is a complete embarrassment to the brand.

Avoid if you value basic respect and cleanliness.

Hotel is ok although the welcome was a bit cool. Food in the restaurant was not great and the service was worse. Burnt fish and chips, cold burger and a lot of food not available, just waiting for my banoffee cheesecake but there’s no banana ….

Perfect location for a night at Old Trafford. The staff can't do enough for you. The room was clean and fresh. The evening meal was great, I took the meal deal which was very reasonable, I have to say as someone who stays in hotel regularly for work the breakfast was well worth it, fresh, no dried up bacon etc. Fully recommend the dining.

Room was lovely and clean, dinner was also amazing, special shout out to Leon and his amazing service, was extremely friendly all evening, kept on checking if everything was alright. He is real asset to this hotel.

I stayed in a Premier Plus room at the Premier Inn Old Trafford and had a pleasant experience overall. The check-in process was smooth, and although I did not use the self-service kiosk, the staff at the desk were efficient and courteous. Throughout my stay, the staff were consistently helpful and largely polite, which set a good tone.

The Premier Plus room was comfortable, the bed was good, the heating worked well, the ultimate WiFi was fit for purpose and very fast, and there was a steady supply of hot water. The bathroom was particularly clean, which I appreciated. I also enjoyed the meals in the restaurant, as the food was well prepared and tasted good.

The only area that needs attention is the carpet in the room and corridor, especially in the room. It appears badly worn and heavily black-stained in several places. Updating or replacing it would make a noticeable improvement to the overall feel of the hotel. Apart from that, I was satisfied with my stay and the service provided.

I would consider staying here again once this aspect has been addressed.