Premier Inn Sunderland A19/A1231

The staff were very friendly and extremely busy .
The hotel seemed tired and run down.
The room was vey dated but clean the pillows smelt and we asked for replacements but they did not seem fresh smelt very musty.
The restaurant and bar was very busy.
The staff were so organised and helpful.
The seating area in the restaurant… the coverings in the seating was split at more than one table and the foam from the seating was spilling out and looked unsightly.

Nice cosy hotel, very comfortable bed, food in the Wessy was spot on too. No issues at all, would use again if in the area:)

Served on diner stinky meat like defrosted day before, on disgusting dirty plate. Avoid to eat in this restaurant at all cost.

We have just stayed here for 6 nights .we had a lovely time , room big and spacious , clean with everything you need , comfy bed .If we needed any more towels we just asked at reception and they were provided .Extra tea ,coffee ,little milks etc always available in reception on a stand .Staff were all friendly, welcoming and very helpful .It is a great base to explore the area .Plenty of free parking available .we have stayed in lots of Premier Inns all over the country so we know what we are talking about .We would definitely stay here again .we had room 22 on the ground floor .

I don’t think it’s unreasonable to expect there will be 2 bath towels provided for 2 people, and more than 2 coffee and 2 tea sachet’s. PI think otherwise which didn’t impress me. And no, I don’t see why I should have to ask for more.
Another good reason not to use this hotel is the high pitched noise coming from something alongside the hotel, day and night. And resulting in us being unable to open the window of our stuffy room.
PI no longer a good value option for us. I’d rather support an independent business than the penny pinching PI.
Never again. PI has lost my custom.

Was ok a bit shabby but good night's sleep, the pub and restaurant is half shut off but phil taylor was in there so can't be to bad

Had a great stay here. Check in was quick, easy and U was greeted by a friendly receptionist. My room was clean and tidy and contained everything I required. The bed was comfy too. Breakfast in the morning was delicious. This is my second time at this hotel in the last three months and I'll certainly be staying again in the future.

The reception ladynwas professional and courteous. The room was clean as well as the bathroom. I had a good night sleep and the bed was very comfortable. Breakfast was good.

Really clean, amazingly friendly welcome. Knowledgeable local staff. Housekeeping staff were friendly. We stay at Premier Inn hotels lots all over the country and this was by far the most positive experience for a very long time. The staff in the South should be sent up here to see how true warm hospitality is done.

Excellent service and staff. Good location. All staff professional, friendly and knowledgeable. Gave advice about the area and other areas nearby. Brewers Fayre professional and friendly but do need more staff to avoid queues for food and drinks.

Really helpful staff. Location, Bed, Bathroom (we always try to stay at PI's with a bath), and Room were superb. We chose this PI because it does not have air conditioning. (We don't like air-con in, because we can't open the windows).
Car park gets a bit crowded, but plenty of space just next door at restaurant, so if you don't mind walking an extra 30 metres or so, it's no problem. We'd stay here again on our way up north.

Great friendly staff especially Rachel nothing was too much trouble. Always with a smile. Standard premier Inn room good as always.

Perfect place to stay value for money. Kids leisure provided.
Large parking and good resraurant. The staff is really nice across the board.

Read the reviews before booking. This wasn’t the most convenient place for me but the reviews about friendly front desk staff made this my choice - as a single female travelling for work it’s important to feel safe. Rachael on reception from check-in until her shift finished at 10pm was fantastic. She even made a point of saying hello at breakfast the following morning when she wasn’t working. Location is actually very good. 10 minutes to the beach was perfect in a heatwave ! Will definitely make this my first choice when I come back for work.

Clean & comfortable, excellent food & great customer service. The restaurant food was lovely but the service was so good. Friendly & seemed to want to make sure we had a good experience. Seemed to care.

As always a fantastic experience service and comfort, only one problem, the television didn’t work, normally my husband and I like curling up in front of the television, but could not get a signal, not sure if it’s the area but we always got a signal before xx

Comfortable, clean and amazing staff. Breakfast was fab. Second time staying.
Staff solved a minor hiccough efficiently and with kindness.

Lovely welcome at Reception, thank you, Rachael. Comfortable, clean room with plenty of space. We had such a good night's sleep that we left a bit later than planned!

Great hotel very easy to find and just off the main road. Happily go back. So much nearby but you need to be able to drive. Comfy bed. The hotel staff were lovely.
Restaurant is fab value for money but not all the staff were as friendly they could learn form the hotel staff, which was a shame. Maybe a bit lack of staff at times and the soft play wasn’t manned for the majority of the time we were in there.

Nice and tidy rooms with really quick checking in service and offered Great deals to go with the room roll on breakfast the best bit though was the great customer service from mel I stay away a lot for my job and Mel made my stay next time I come I'll definitely be on the look out for her! Every premier inn needs a Mel!