Premier Inn Ripley

Very clean, comfortable and quiet room with helpful and friendly staff. Convenient location on the sea front, with a free hotel car park just around the corner. The restaurant was closed for refurbishment but the hotel provided free tea, coffee, croissants and fruit in reception in the mornings.

Very friendly staff clean room and bathroom easy check in and check out. Staff help out with facilities and where very natural in conversation

The room keys kept locking out and the staff at reception couldn’t speak English.

I was out all day and came back to a room that had not been cleaned despite the member of staff on reception ‘writing a note’ that I wanted my room to be made up.

I stay at Premier Inns because I know what the standard will be and this is one is ruining the brand.

nice staff on reception nothing too much trouble .. as ime disabled blogger cant reccomend this place enough .. huge bed low bath with shower .. large bedroom great for wheelchairs .. sea view from window.. extra pillows brought up on request .. disability accesible room .. booking for xmas now .. ignore bad reviews

Our recent visit was made truly exceptional thanks to Sylvia. From start to finish, she organised everything with impressive efficiency and remarkable confidence. Nothing was too much trouble—she anticipated our needs, handled every detail with care, and did so with a level of enthusiasm that made the whole experience feel effortless.

Sylvia’s daring approach to problem-solving and her ability to keep everything running smoothly set her apart. It’s rare to find someone who combines professionalism, warmth, and initiative so naturally. We’re genuinely grateful for her hard work and couldn’t have asked for a better organiser.

Highly recommended—Sylvia is a standout member of the staff, and we look forward to visiting again thanks to her exceptional service.

Convenient town centre location, off site discounted parking with generous width parking bays, although carpark lifts were out of order throughout 5 day stay. Premier inn itself was easily accessible, with friendly staff and relaxed atmosphere. Modern decor but ready for a touch up in some areas. It wasn't busy during my stay. I opted for the premier plus room which wasn't much more expensive and worth it in my opinion for the better shower pressure and bottled water. Restaurant menu seemed limited but food was decent enough, just don't expect gastro pub quality. The restaurant staff were really friendly, attentive and helpful throughout my stay. I would stay here again if I needed to come back to Romford for work, although wouldn't rush to come back to Romford for anything other than that!

Excellent central location. Staff great, especailly Silvia and Raluca, very professional, helpful and friendly, making it a home from home, thankyou.
Kind regards
Tony

Excellent customer service, food was lovely and well priced. Staff are very pleasant and nothing seems too much trouble. Cleanliness is spot on and location is fab.

The location of this hotel is great. But im afraid it stops there. We were allocated a room on the 1st floor. The entire corridor smelt of damp and mould.

The room was ok but we had dirty cups and which needed to be changed. The shower curtain was too long and sat in the bath. The plug had rust all around it. The curtains in the room itself were stained and looked like a wash wouldn’t hurt.

The hotel was quite noisy during the night with people coming back to their rooms.

The staff were rude and ignorant and not very welcoming at all. The car park is a short walk from the hotel only a minute or two away.

I wouldn’t stay here again if the rooms were free. While we were there we heard a couple of guests complaining about bed bugs. Luckily our room was bed bug free.

We have stayed at Ripley, Premier Inn before so knew what to expect from the rooms. The receptionist was friendly and welcoming. The rooms were clean and the bed was so comfy. We are at the Cook House and the food was average pub fair. It wouldn't have been our choice but we had arrived late than expected and were hungry. The staff at the Cook House were great but the food was just average pub food. We were disappointed to find that the Premier Inn now charges for parking, it wasn't overly expensive but just a bit cheeky we felt. We had a good night's sleep but could hear the people above us walking about and people in the adjacent rooms talking so if you are a light sleeper it may be worth taking ear plugs. Overall though we had a very good stay

Absolutely exceptional service throughout my stay. I stayed for business and was greeted at reception by a lovely young woman called Elleigh, who instantly set the tone for my stay. She was professional, always smiling, and genuinely went out of her way to make me feel comfortable after a long day of travel. It’s rare to come across someone who clearly takes pride in their work — she’s truly an asset to the hotel and left such a positive impression. Because of her, I’ll definitely be returning on future visits for sure.

Amazing experience at premier inn recomended, very clean rooms comfy beds,tasty food ,and very friendly staff .atmosphere is very warm

Great location and friendly staff. The usual high standard of service that we have come to expect from Premier Inn. Stayed before and will stay again.

Had a fantastic stay at the Town Centre. The room was clean and spacious, breakfast had lots of choice and dinner was absolutely delicious. Overall a really great stay! The team was absolutely amazing and very helpful.

Booked 7 nights in a premier plus room. On arrival informed there was a mistake and this type of room was unavailable.
Lots of issues with food being unavailable in the restaurant.
Technical issues with the car park making it difficult to exit every morning

As a regular solo business visitor and guest of Premier Inn London Romford Town Centre, I chose to leave a review for my visit week in mid-October 2025.

I was extremely impressed and delighted by the outstanding hospitality, warm welcome, caring professionalism and consideration for my well-being, requirements and comfort whilst at the hotel from the brilliant RALUCA, on reception desk and Head of Kitchen Service. Her positive attitude, tireless energy across duties for staff and guests, managerial professionalism, hard work, consistently pleasant demeanour and lovely humour, despite workload, were all appreciated. Raluca is a major asset to this hotel and cares equally for the success of her colleagues and guests alike.

I also wish to thank for that week CLAIRE on reception and Head of Housekeeping. Maintaining equally high service standards, Claire demonstrated great professionalism, superb customer service, care and focus with a comedic sense of humour which was often deployed to lift spirits and much appreciated. Thank you ladies and very well done!

Sam
London UK

Under staffed so doesn’t function like any other premier inn I have stayed at, even though Raluco and Sylvia checked in, served and cooked food the overall experience is well below expectations. Also leak in bathroom and could not be moved so had to grab extra towels to stem the flow of water.

The room was very clean and comfortable with a bath as well as a shower. Drink-making facilities were in the room and the TV worked well. I paid for the ultimate WiFi which was needed and was very reliable. The staff on the front desk and the room cleaning staff were absolutely amazing and very helpful! I used the restaurant next door which was very good too. I would recommend this hotel.

Everything about our stay was perfect. Staff were friendly, caring, and professional. Rooms were very comfortable and clean. Food was fantastic, breakfast was delicious. We always have a great experience when staying at Premier Inn Ripley.

What a lovely welcome for my husband and myself on our arrival at Ripley premier inn. Elleigh at reception was lovely and very helpful. It's going to be a good few days here at premier inn ripley.
Thankyou Elleigh.
Mike & Gail Pickard (from Devon)