Premier Inn Manchester Airport Heald Green

Stayed with my family a few nights ago. The room stunk of must as did the bedding, towels etc. It was really grubby and the hotel in general needs a refresh. I've stayed in lots of premier inns so know what the standard is and this isn't it! Dissapointed

This place is a shambles the room it's self is ok but no heating been told it's not working but did say they would bring heater.there is no cups or tea making facilities but did get some also only hand towels but did get a bath towel when asked pub next door closed till 4 pm and £7.05 pint and only larger on tap but there's a pub 2 mins walk and £4.00 pint the flying horse not bad pub this used to be a really good place to stay but give this place a miss plenty of other hotels around here staff helpful not there fault just poor management all booked on there website £59. on day I came it was only £54 so be aware 👍

Our room had a duvet cover with a hole in it, a blocked sink in the bathroom a the stairwells were particularly dirty. It has a rundown feel about it. The staff (2 very pleasant, friendly and helpful ladies, who were trying to run hotel and restaurant between them) were totally run off their feet.
The restaurant (awaiting refurbishment was cold, unwelcoming and the food mediocre and overpriced )and again the two staff from the hotel tried so hard to provide a friendly service, but on quite a busy Saturday night why only 2 staff.
A very poor Premier Inn experience.

I stayed at the Premier Inn Mannheim City Centre and was overall satisfied. The hotel is fairly new and offers the typical Premier Inn standard. The rooms are on the smaller side, but I found them nicely designed and modern. There’s no coffee machine, but at least a kettle is provided. The bathroom is adequately sized and, like the room, absolutely clean.
Most of the staff were friendly, and I especially liked the bar area, which is also staffed by the reception team.
Overall, it’s a nice and solid standard hotel where you feel well taken care of.

Stayed here 24/11/2025. On arrival we were greeted by Sarah on reception, she made us feel very welcome, very professional, friendly and has a quality that makes you feel you're a special guest. The room was very clean and everything expected at Premier inn. Breakfast the next morning was excellent, the chap serving us was great. We will definitely stay here again.

I stay in many Premier Inns due to travelling for work regularly but I have to say the customer service received by this one was excellent. Leon who worked the bar/restaurant is a credit. So polite, helpful and an absolute joy to chat too. He stood out and deserves to be recognised for his hard work. Will definitely return.

Stayed for one night, lady on reception lovely and welcoming.
Went to the restaurant/pub side, met Leon.
What an absolute pleasure he made our dinner time, great service, attentive and just an absolute Gem, feel there will be a lot of people/companies wanting to steal him!
Thank you for pushing me to eat that ice cream! X

Leon was great for service and overall experience, overall the hotel was up to good standard with the food and cleanliness.

Awful, Dirt and dust everywhere, Tired smelly decor, Stained carpets everywhere, Staff miserable apart from a couple, Food forever being returned to kitchen, Planes overhead every 2 minutes. Avoid.

We stopped here the night before for our flight to Barbados, have to say it was very disappointing, it was absolutely freezing in the dining area and everyone was either sat with a large hoodie, thick jumper or coat on, we stopped for an evening meal and breakfast and with in a minute or so the food was clap cold because of the low temperature in the dining area, I am not exaggerating by saying you needed a think jumper or coat on to dine. We expected a buffet in the morning for breakfast but it was waiter service and we had to wait a while, it wasn't very warm when it came out add to that the temperature in the dining area, well we didn't finish it as the food got so cold so quickly, needless to say we won't be using this one for future reference.

Room, food etc all good, and as I would have expected, breakfast lovely. What made the difference was the staff. Everyone was really good. Friendly but not in your face. I would like to single out Leon for recognition (Breakfast Service). He was so polite, friendly, attentive enough and professional. Not just with me, I listened to his interactions with all the guests. I made a point of feeding this back directly to him at the time ( as I feel that people should hear when they do a good job) but I hope his line managers are taking note.
(please turn the heating up in the restaurant area and keep the condiments stocked, otherwise great).

Location is very good customer service was good not much help needed bedroom really comfy the room was very warm on a winters night .

Well located for the airport if flying early, great friendly staff (who were in the Halloween spirit) Rooms a bit dated but clean. Comfy bed and a good start to holiday. Restaurant next door but didn't try.

Check-In & Room: Check-in took slightly longer than expected, with a 5-minute wait for a staff member to arrive at the desk. The room itself was clean and met expectations.
​The Adjoining Restaurant (Major Issue): The restaurant, which serves both breakfast and evening meals, was a significant let-down. It desperately needs a full revamp; the environment was poor with worn, dirty carpets, sticky tables, and old furniture. To make matters worse, the dining area was freezing cold due to a complete lack of heating. The food was acceptable, but given the high price point, I would strongly recommend guests dine elsewhere. The restaurant also lacked any atmosphere, and the single visible staff member was observed doubling up as both the Receptionist and the bar attendant.
​Breakfast: Breakfast itself was decent. While the cooked option must be ordered (not self-service) and was lovely, the continental area needed attention. The coffee machine was broken, and the yogurt was presented unappetizingly in a single large bowl rather than individual pots.
​Staff: Despite the operational issues, the three staff members I encountered were absolutely amazing and very helpful. Their positive attitude and excellent service were the highlight of my stay."

I would recommend this hotel, it is very clean and modern and the staff are friendly. Even when I had an issue with my company paying for the room on check-in the handled it very well. The rooms are very spacious although they haven't totally utilised the space well as quite a small wardrobe which there was space for a bigger one but I had no complaints, even though I asked for a quiet room away from the railway it was quite soundproof. Only downside is the breakfast and evening menu is limited for choices and no room service is available which isn't ideal for a solo female traveler staying for a few days for business but the food is nice. Also the road from the train station to the hotel is a bit off putting to walk down at night with it being very quiet and dark due to an abandoned new build taking up most of the street but they can't control that.

Hotel is ok although the welcome was a bit cool. Food in the restaurant was not great and the service was worse. Burnt fish and chips, cold burger and a lot of food not available, just waiting for my banoffee cheesecake but there’s no banana ….

Room was lovely and clean, dinner was also amazing, special shout out to Leon and his amazing service, was extremely friendly all evening, kept on checking if everything was alright. He is real asset to this hotel.

The hotel facilities were fine, pretty much like any other Premier Inn. However, the receptionist didn't ask me for my car registration or inform me that I needed to register it at checking. 10 days later I received a demand for a £100 parking fine from the company that manages the carpark.
I did eventually manage to successfully appeal this after a lot of phone calls to various people, but this should never of happened in the first place. They advertise this hotel as having free parking and they should inform you about the need to register your vehicle when checking in.

A lovely friendly premier inn. Friendly staff and very clean and comfortable rooms. Free parking.
Great breakfast next door in the restaurant, lovely staff. Simon in particular, attentive, friendly and helpful.

Pre airport travel, bedroom looked okay on arrival and we unpacked and went out for a meal. It was only later we noticed the bathroom was a disaster. Would have complained then but we're leaving in 4 hours for a flight and it was too much hassle. Stayed here before and know it's not the best premier inn but this was the worst room we have stayed in. Cheap for a reason.