Premier Inn Stirling South - M9 J9

Great location for our purpose.
Room was as expected for Premier Inn
Good size room, comfy bed.
Let down by hot water/shower, pressure wasn’t as expected.

Good location,nice and clean hotel staff very friendly, nice bar and large car park, lift not working but was waiting for repair

Location great, but this Premier Inn is in urgent need of a refurbishment. Nobody at the check-in desk when I arrived, only a message sellotaped to the call buzzer to say the buzzer wasn't working and to call from the buzzer on the outside door - which I couldn't find! The carpets in the public areas looked like they hadn't been hoovered for weeks - though the room itself was OK. Also the lift to the second floor was out of order. The restaurant in the evening was cold, but in the morning for breakfast was comfortably warm- so it wasn't like the heating wasn't working. Staff OK, once they turned up. All in all not the finest example of a Premier Inn.

We stayed in the hotel from November 23-27th.

Excellent service from Charlotte In the restaurant
She was friendly, attentive, and made sure we had everything we needed. Her positive attitude made our meal even more . Thank you Charlotte 😍

Friendly staff and great food!

Clean room. Nice food. ease of parking and location to motorways.

Convenient location with carparking available. A really comfortable stay in a premier plus room. Good value for money. Spotlessly clean. Very pleasant reception staff. We had an evening meal at the Brewers Fayre attached. Food was very good and staff very helpful. We would have no hesitation in staying again.

Staff were friendly and kind at check in and the hotel provides free safe parking. Rooms were clean and tidy and had nice hot powerful showers. Nice comfy beds for everyone. No outside noise whatsoever during our stay. Excellent location with loads of shops, restaurants etc nearby. We even had a view of Stirling Castle from our room. Would certainly stay again. Unfortunately booked our stay only a few weeks before we stayed. Wish I'd booked earlier as may have got a cheaper price. Next time.

The room was clean and the bed very comfortable. Maybe it was because I was at the end of the corridor but it was nice and quiet.

we've used premier inn a few times in and around the country and usually get the same outstanding service and value for money. This time I was very disappointed. The entrance hadn't seen a hoover or mop in weeks. The lift was filthy and the hall carpets again not swept for a very long time. I was dreading the room. As we entered, again the bed was clean but that was it. The mirrors smudged and dirty from the previous visitor. the sink scum from the previous guest. Bins not emptied. I went down to reception to ask for a different room but not a member of staff to be found. The place wasn't clean. The room not the usual standard. I heard another guest say the same thing. We paid for an all you can eat breakfast, yet were served a small breakfast. Not impressed and won't be staying there again. Disappointed was an understatement. The first time I've had to clean a room myself.

Good overnight stop to break up a journey, the breakfast was particularly good - Keir was an excellent host, very friendly and helpful, despite it being very busy.

Overall good value for money, best premier inn I’ve stayed in regard to service. We received a friendly and efficient welcome from Lesley the receptionist!
Good location and pleasant rooms, would definitely return!

Really friendly stay. Just passing by for a night, received a lovely welcome from receptionist Lesley. Very informative and friendly.
Room was clean and comfortable.

Rachel was very welcoming and informative, nothing was too much trouble and made checking in an easy experience, will definitely stay here again

We had a great welcome today from receptionist Lesley
She explained where everything is breakfast room lift etc which we found very helpful
If we needed anything just to ask. I asked her her name she said Lesley and gave us a comment card so I came straight to herethankyou again

This is a huge shout out to Lesley who was the receptionist when we arrived.
She was very helpful making sure we knew about all the facilities & how to get into town.
When we got to our room we were disappointed at the size of it as we were staying for 4 nights & it was quite small.
I asked Lesley if there was any chance of a change and she arranged it.
My husband had a few more questions later & again it was no trouble for her.
Thank you Lesley. You did the brand proud!

We know this hotel has some difficulties but our experience has been good. Room (24, ground floor, overlooking car park) was clean and quiet, air conditioning was working. Had to ask for a second bath towel.
Keir at breakfast worked his backside off! On the floor on his own on a Saturday morning (until around 10:15am) so slight delays but the man couldn't do any more with his own hands and feet!
Amazing member of staff and he kept polite and jolly with it.
Cooked breakfast has to be ordered rather than DIY buffet-style that you find at some Premier Inns. No caffeine free coffee, Continental breakfast items all available.

Stayed her for coming to comic con and the hotel was clean, staff were friendly, breakfast was a nice atmosphere. Had no complaints

What can I say except Premier Inn at Whins of Milton , Stirling is part of my husband and my holiday! We stay each year and it is always like”coming home”. The staff are always welcoming and friendly and this continues to the restaurant. To see the familiar faces of the staff is like part of our family!
We stay on the way and coming back. So , lucky us!
The accommodation is good and comforting and restaurant very good. I am gluten free and lactose intolerant and relax knowing that I am catered for. Thank you so much and look forward to our next visit! Regards to all the staff!
Mr and Mrs Jephcott

Dinner at restaurant was a terrible experience. The chef made our various dishes - we could even see them on the counter but staff were not around or making themselves available (despite the bell being rung) to bring the food and by the time it arrived it was actually cold. The restaurant was not busy. It was just generally poor comms between kitchen and staff.
And we were the ones who suffered and we were not alone. Other guests were also v cross about the situation.
Things need sorting - quickly.