Premier Inn Wakefield South - M1 Jct39

We arrived at 9pm after a 5hr car journey , the room stunk of urine, and the bed sheet was stained and wet , with several long black human hairs in the bed.
We immeadiatley contacted the lady on reception who came to look and we asked for another room , which she said they couldnt offer as they were full.
We wouldnt have left a pet in that room never mind a guest.
We found a best western hotel at chigwell and stayed there .
When we asked for a refund 2 days later by email they had provided they firstly claimed we checked out the following day , then after 9 days investigating they have offered 41pound refund from 110 pound paid .
The staff at this hotel are not honest to their own people and the crap they have made up is ridiculous , claiming they offered to clean room and sheets ,when they told us nobody was available as it was late at night and a weekend.

Honestly I've never come across such a helpful member of staff. I was explaining to Jane at reception that the carpet in my room felt slightly bristley when I walked across it to get into bed. She offered to arrange for someone to come and comb it all back down and then steam it so it was soft on my bare feet. I turned the offer down as I was so looking forward to just climbing into my luxurious bed that felt like it was being held up by a hundred cherubs and had a mattress made out of sumptuous eider down and cotton wall wrapped in a coating of relaxing silk happiness. It made me feel like I was slipping into paradise as I closed my eyes and drifted away.
Jane stated that she was pleased I had enjoyed my previous nights sleep and again reiterated her offer to have the carpet serviced and asked if there was anything else I needed. She even said that there was a special service for guests like me where some men in white coats come and collect me and take me away for an extended holiday 😂😂.

All joking aside. A cracking hotel and Jane was super helpful

Great stay room very clean and big! Not sure ive had a room that big before. Young girl on reception blonde curly hair sorry didn't get her name she was really helpful got me an iron and board, booked breakfast and gave me restaurant times but I was meeting friends. Quiet hotel

Welcomed by a great hotel desk person named Teressa. Friendly helpful and efficient.

The information teressa had was brilliant.

The reception area was tidy and well presented.

The room was fab, overall my whole experience was top dollar.

Lovely and friendly reception from Jane! Thank you so much… you so helpful and knowledgeable about the area. A great way to start the weekend.

Had an amazing stay at this Premier Inn in Nov. 2025 for a work trip. Briony and her team including Elaine and AJ were proper kind and super helpful. The breakfast was top notch and the room spacious and quiet all night. And the shower was very enjoyable. 11/10 highly recommended.

Awful from the moment we arrived. Receptionist was miserable as sin even raised her eyebrows at my mother in law. No warm welcome at all it was more like we were a nuisance for paying for early check in. Our family room was rotten. The bathroom had water damage all around it and the whole room was in desperate need of an update. The food menu and remote for tv was sticky. Just disgusting. Room was boiling hot bed was rock hard and pillows too. No hair dryer. Breakfast was a joke had to wait for certain food items to be cooked they just let it run out item by item so it seems. Toaster stopped working, fruit was soggy and gross. Just not enough food for the amount of guests. Should be that you order what you want and it’s cooked fresh would work better. Would never stay here again. Travelodge would have been better.

The location was perfect for us with a lovely surrounding . The welcome from staff and the pleasantness was greatly received.our room was Excellant , warm & cosy .
Cost is always important and for two nights it was a very good price. The whole pls e was very clean , breakfast was superb .
We will be back ….
It’s a shame premier inn doesn’t have a loyalty card as such .

I arrived at 2am after working a night shift. The card coder machine would not work to give me a key when I got there and the lady behind the reception was fantastic. She immediately identified I was tired so she walked me up the stairs and opened my room saying that she would put a card under my door ready for the morning once she had managed to get the card machine up and running. She was very good ambassador for your hotel. I asked the ladies name in the morning and was told her name was Jo.

Great hotel location was perfect, clean rooms with a warm welcome from all staff special shout out to the manager Lianne who went above and beyond all with a huge smile.
Highly recommend we will definitely be back

Everything I needed in the room and a great breakfast
Good location for the training course we were on also a great Pub one minutes
Great value
Staff helpful and friendly
Many thanks

Welcomed on arrival at front desk by the very polite and friendly Teresa, she dealt with my booking and table booking for the restaurant and changed the batteries in my tv remote with a smile on her face,
Very good room , clean and comfortable, evening meal in the restaurant was excellent,

We arrived early and were directed to the pub next door until our room was ready which wasn’t not a problem. The room was clean, tidy and spacious, however it was cold and smelt of damp. The mattress was really hard and uncomfortable and so were the pillows. My partner can sleep anywhere and even he had a disturbed sleep. We worked the heating as per the instructions in the room unfortunately the room didn’t warm up until the early hour which added to the poor sleep experience. Check out wasn’t until 12 which was a reason we booked the room as we went to an event which didn't finish while late and we wanted a lay in. We were woken by a slight knock to the door and a male staff member entering our room to clean it it was not necessary and ruined it for us. We couldn’t report the problems to reception as no one was available as we checked out.

This hotel is in a great location, just off the M1 but far enough that we didn’t hear any traffic noises inside the building. The staff were excellent, the room was spacious and very comfortable, and the breakfast was outstanding!

We stayed for 1 night before moving further up north. We found the room more than adequate for our needs, bed was really comfortable. Staff are very friendly and helpful, Teresa was on the night we stayed and explained everything before we made our way to our room. We did not use the restaurant for breakfast.

When we came in we were welcomed by Teresa who was very welcoming. In the night there was no outside noise and slept like a log. Room was very clean. Tv worked, bathroom was nice and made a tea with amenities provided. Overall great staff, lovely breakfasts, clean rooms and great value for money.

there was good service and the people there were so nice. the rooms were clean and well looked after. the location of this hotel was perfect and everything was up to standard.

Good experience at the hotel , nice spacious and clean room , breakfast hot , I did had everything what I needed , nice team

Check in efficient.
Room was well equipped and clean, smelled a bit damp.
Following morning breakfast which was 10.99. was quite disgraceful. Arrived at 9.30 to find no meat products or hash browns available beans, tomatoes only. We ended up having a staggered breakfast. One slice of bacon with a hash brown. Later on a sausage on its own. I don't eat eggs but my husband's was overcooked. It's was extremely busy and they were totally understaffed. I want to make it clear that one lady seemed to be working very hard to refill in the restaurant, non stop whilst others seemed to be wandering around not knowing what to do and not really working at any pace. The chef focused on tomatoes and mushrooms and seemingly no meat. He was on his own with two ovens and a packed restaurant. He also checked his phone and then handled tomatoes without gloves or washing his hands so hygienewise not great, but he was also alone and perhaps needed another person to help.

After breakfast our card key failed to allow us access to the corridor where our room was. We spoke to reception and then tried again, still no access another couple came up, their card didn't work either. I went to the lady on reception, she opened the door with her card and a smug flourish as if we'd been doing it all wrong, then disappeared. Following this our card didn't allow access to our room, luckily reception lady was there to help us gain access and tell us it was our fault because the card had been by a mobile phone. It hadn't. No apology for all the hanging about and inefficient equipment.
All in all an expensive hotel stay that was not value for money. Premier Inn need to up their game and employ more staff who can provide better customer service and food if they are going to charge these prices.

Well-appointed bedroom and bathroom, comfortable bed, excellent breakfast cooked to order, great vfm. Extra characters.