Premier Inn Basingstoke West

Spent the night in this City Centre Premier Inn Hotel - Room pleasant, bed very comfortable with additional pillows in the room if required. The Breakfast (full English option) was also excellent. Hotel is on edge of centre in good location and is a 5-7 minute walk from Bath Spa railway station.

Stayed here for a short business trip and was very pleased. Had a great sleep and food was good. Staff were great and room was clean.

Very central hotel. Came with friends to go to the Christmas market and the thermae spa and the Roman baths. All very close. Perfecto location. Rooms were great - we asked for two twin interconnecting rooms - which we had. Check in was good with the very helpful and polite Estee. We had breakfast both days which was a good selection and everything u needed accept bowls that we had to wait for both days for breakfast - but a minor thing considering how busy it was. Staff were very busy and it seems they needed a few more members as they were rushed off their feet - everyone seemed to doing dual roles all the team were very polite and helpful if u needed anything. On our second night we decided to eat in the restaurant - which was good. We had a slight issue where a meal had to be sent back and there seems to be a lack of vegetables ,but the meal was replaced that was sorted quickly by Lily. Despite being very busy at times all staff were very cheerful and helpful. Would definitely recommend and definitely come again.

Location brillaint -
Walking distance for the train.
Staff amazing -
Shout out to Lilly and Estee.

The reception staff were very welcoming and helpful and the hotel was clean. However it was noisy with other guests coming and going and the room was very gloomy as only 2 of the ceiling bulbs worked and the bedside lights were very dim . The usb charge point was broken.

Amazing stay nice clean hotel , we had a lovely room good location lots around to do easy access to facilities . Very friendly , processional helpful staff . Parking free which is great .

I met a nice elderly man in my local farm shop. He advised me about a swing club in the city of bath. Ive never done anything like that so I was curious. He assured me that single men were welcome. He simply said ‘why wouldn’t they be’. So I booked the premier inn in Bath city. I arrived at the hotel and it was nice and staff was lovely. Before leaving my home to travel I went shopping. I bought leather trousers and a dog lead for the swing club just so I could fit in with the vibe. On the night i admit I was nervous. I left the hotel wearing my leather trousers and dog lead and made my way to the club. When I arrived I was shocked! I payed £10 entry and walked into the main room. It was just a dozen elderly people sitting on swings! Like play park swings! I felt soooo stupid in my dog lead and leather trousers. Hotel and staff was nice though.

Thoroughly enjoyed our stay with both hotel and beefeater staff giving great service and all around hospitality was great

Check in was very smooth and was checked in by Carlie and Megan and they greeted me with a very warm welcome especially as a lone female. I will be returning.

We didn't stay, but I popped in to find out how much it would cost for some family to stay over the Xmas period. Some friends recommend this hotel and thought we would pop in and ask.
Megan on reception was very helpful.

Really good stay while traveling for work staff all very friendly and helpful, nothing was to much trouble for them at all

Great location, right in the city centre! Very friendly staff, very clean rooms, and overall excellent value for what we paid. Any issues were sorted out really quickly, and overall it made for a very pleasant stay in Bath for all of us.

The Premier Inn in Bath is excellent. It's right at the centre of the city which makes access easy to all sights but luckily it's also silent, there's no noise coming through the windows. Bedroom and bathroom were big for this type of hotel, very spacious. The hotel was a whole was very clean anf staff was friedly and hospitable, we left our bags there before check-in and after check-out without hassle. Breakfast was delicious and cooked with much care, lots of different food options.

Our room was poorly maintained.
The bathroom extraction fan did not work so the walls were wet and the skirting boards rotting.
The bath plug was broken and taps dirty.
The fan unit in the room was not working so the room was hot and uncomfortable.
The cups provided to drink from were dirty.

Nice room, clean and spacious and had all the necessary amenities. Good location, would stay again and will recommend to others in the area.

Car park was big enough for my Van without blocking anyone and was all on cctv( i checked with staff) room was comfortable and clean and staff were helpful and check was speedy. i was tired after a long day so appreciated that. locked myself out and had to ask for another key again staff were friendly and wasn’t an issue. will look forward to future visits throughout the months.

The good points were that the staff were really friendly and the room was very clean. The bad part was the walls are very thin and I could hear the conversations clearly from both the adjoining rooms late at night, which affected my sleep considerably. Additionally, the toilet began making loud noises by itself early each morning around 6:30. I recorded the noises it was making, as they didn't stop until I got up and flushed the toilet, and then about 5 minutes later, the noise started again. I informed the reception and they said that it would be fixed on the first day of my stay. It was not fixed whilst I was staying there. I have stayed a few Premier Inns and have always been happy with my stay but unforuately I will be thinking very carefully before I book in one again.

Location is great however rooms are looking tired, broken toilet seat, fan didn’t work, rough old towels, not great for £150.

We ate at the on-site restaurant. Food tasted ok however the chef, although on show to the restaurant, rolled his eyes as a reaction to a request to have sauce on the site, shook bacon backwards and forwards touching his dirty looking chefs jacket in the process and just before my burger was served, picked off the lid of the bun, starting picking black bits off of it and then put it back on for serving. Not a great experience at all.

If you are going to have the kitchen on show make sure the cooks do it right!

Good: carpark easy access. Bed, good night's sleep.
Not so good: No lift
Bad: Shower was cold water only, and dreadful breakfast.

Room smelt awful also shown a 2nd room was just as bad, unfortunately have to pay first but did not stay
Spoke to manager and asked for a refund, unfortunately has to be done via head office online. Word of advice LOOK AT ROOM B4 PAYING UPFRONT

Very clean right near town
Only problem was the curtain to the shower wasn't good and the floor got extremely wet
Paint was chipped in the bathroom near the floor