Premier Inn Birmingham Oldbury - M5 Jct2

My husband and I went for an overnight stay for a Christmas shopping trip. We were looking forward to a nice lie in, but we're working by banging well before 9, which continued until we checked out. The shower was poor with very low pressure, and the extractor didn't work. On letting reception know that we hadn't had the stay we expected, we realised that there was plumbing work underway throughout the hotel which explained the banging and low pressure. We were annoyed as there is an outside annex that you would think they would have put us with us staying for leisure.

Had another great stay here, very friendly staff, lovely clean room. Shame the restaurant wasn’t open but staff were very knowledgable on food available in the local area. Will definitely be back.

I had a truly lovely stay at Premier Inn Birmingham Oldbury. The whole place was spotless, and the atmosphere was so welcoming from the moment we arrived. The customer service was fantastic — every member of staff was friendly, helpful, and made us feel completely at ease, especially with my kids. Nothing was ever too much trouble, and the warm, positive energy from the team really stood out. We felt comfortable, relaxed, and very well looked after throughout our stay. I would definitely recommend this hotel to families and anyone looking for a pleasant and enjoyable experience. We’ll be back

Great stay at Oldbury premier inn , lovely staff , room was very clean and well maintained. The hotel great value for money . When we needed some direction staff at the reception was very helpful. Would stay there again .

Adequate hotel, but no more. However their constant hassling for feedback following the stay means that they score low, companies need to stop doing this, it's annoying!
I tried to offer this feedback through their own online portal but sadly it doesnt seem to allow anything other than positives. As such it's now here.

Fantastic service in restaurant. Very attentive and friendly staff. Would certainly come again. Great location with neighbouring shops

Stayed here last week, the staff we're very attentive and super helpful. Went above and beyond to meet our needs. I highly recommend this hotel to my friends and family. I shall be returning for the amazing customer service.

Overnight visit for evening out in Nottingham. Good location with several places to eat next to the hotel which is a god send as the menu prices are expensive. 20 pounds for a burger and 17 pound for a cheeseburger. This is a hotel on a retail park next to the railway not in the centre of London.
Check in was easy, parking at hotel £5 for 24 hours.
The room was ok. Not worth £120. Walls very thin, view of roof, railway and staff smoking area from window. Bathroom door wouldn’t shut unless locked and like so many hotels the hair dryer stays on by pressing a button continually. Please get rid of these.
The room was a good size with two double beds, iron and ironing board. Lots of plug sockets and tea coffee and milk. Good walk in shower although the detachable shower head wouldn’t move
Breakfast was very good. Lovely staff, lots of choice and very nice food.

The hotel seemed dated on arrival, however Premier Inn seem to be undertaking a lot of refurbishments so it will be very nice afterwards, and the refurbishment work didn't affect our stay.
Our evening meal was lovely one of the nicest we've ever had at a Premier Inn
Our room was lovely and warm, the heating system was easy to understand and also the window had the option to open which was great
The staff are friendly, helpful and cheerful, thankyou to 'AK' and to Neave.

Good location near city centre. We had a premium room which had some nice extra touches. Quiet, warm and cosy. Staff team were very friendly and helpful. We had drinks and a meal in the evening and the food was really tasty and good value for money.

Brilliant service. Lovely staff, clean and welcoming.
One of the best premier inns I've stayed in!

Would definitely recommend!

This is a no frills, very affordable hotel. Rooms are small, but clean with a shower and toilet.

Room house keeping on request.

Breakfast is basic but good.

This is an affirdable hotel right at the Alt Stadt.

Once I found the hotel I was greeted by friendly staff.
They made me feel as though I could approach them if need be.
The room was spotless and modern with new carpet. Beautiful.
I booked breakfast. Came down the next morning to a friendly, welcoming face. The lady took my order for my cooked veggie breakfast. 10/10 for me.
Fresh food, delicious and wasn’t tight with their portions.

I will definitely recommend to my family and friends. Probably one of the best Premier Inns I’ve stayed in.

Thanks guys, I really appreciate you all

We stayed at this hotel while helping our daughter settle into Nottingham. From the moment we arrived, the staff made us feel welcome. Ben handled our check-in and was particularly helpful, providing excellent recommendations for local activities and telling us about the Goose Fair happening during our visit.
Our room was spotlessly clean and well-maintained. The food was satisfactory, though not exceptional. Overall, it was a pleasant experience that made our trip much easier.​​​​​​​​​​​​​​​​

Hotel staff, breakfast, room all good. Location worked for us visiting Trent Bridge for cricket - not far in a taxi - free parking on site.

Fialed to arrive due to other cicumstances

Premier In. review

Checked in for 2 nights with the meal deal. Asked if I could possibly check in early as had come from a long way but was advised there would be a £15 charge for that. Fair enough - this was annoying and (personally) I feel if the room is ready why not let guests use them instead of milking us for more money.
On check in the staff member was friendly, room nice and bed super comfortable. There was a bath with overhanging shower in my room. The toilet seat was broken (did not realize until I sat on it and fell off and hurt myself!). I had mentioned this to the person at reception when I left for the day to hopefully get it fixed but on my return to the room that evening it had not been fixed - so stuck with a very wobbly toilet seat for my stay. Rooms have tea / coffee in as you would expect and look modern.
I was booked in for the meal deal which you get for dinner 2 courses and a drink. Fish and chips was nice on my first night as was the sundae for dessert. Breakfast was very good, the hot breakfast was freshly prepared.
My second dinner the service was not the best, the chap who served dinner could see I was busy and he brought over my starter (calamari - which was not very hot) and instead of putting it on the table was holding it in front of me to take from him and put down. Pretty poor that I think.
I spoke with the “duty manager” about this on Thursday evening who told me she could not do anything but give me guests relations number. I called them and they were closed and advised to use their website on the pre recorded line. I tried to leave “feedback” on the site but this would not submit. I informed reception and asked if they would let the manager know so still up in the air with that.

Hotel is located close to plenty of shops like a big sainsburys, Argos, B and M, Lidl, McDonalds.

All in all not a terrible stay but I have to say I am disappointed how the faulty toilet seat and my injury was treated and not rectified adequately as well as the poor dinner on Thursday 9th October 2025. I would have rated higher if the issues would have been rectified

Lovely room and friendly staff
The restaurant staff especially Natalie and T where so helpful and friendly, I would happily come back just to see them.
Will be staying again.

Natalie and T were absolutely and fantastic at breakfast, so friendly and welcoming. We felt so looked after.
Also the lovely lady on Reception we arrived Saturday 4th October

Awesome buffet and a lovely angel taking care of people with allergies. She even brought all cleaned cutlery for our allergic friend. Great for vegans as well.