Premier Inn Glasgow Stepps - M80 J3

Had excellent stay room was spacious for family of 4 room was lovely clean and fresh staff where nice friendly bunch always got a good morning from housekeeping and nothing was a bother

Excellent stay. We had to stay here for a few nights to visit some family. All I want to mention is the staff were fantastic and so friendly and caring towards our small children. The girls that were cleaning our rooms were always talking to our children and making such an effort can’t thank them enough. Overall the hotel is in an ideal location and is easy to get to and from the city centre which is perfect!! Room was lovely and clean. Can’t recommend this hotel enough.

I have stayed at the Premier Inn in Stepps on many occasions while visiting family and friends in Glasgow. On this occasion, I stayed for 3 nights at a fantastic low rate.

Unfortunately this will be my last visit, until there is a complete refurbishment, it is now tired and in urgent need of investment.

Pros:
- brilliant reception staff, who are always professional, helpful and welcoming
- comfortable mattresses, always have great sleep
- warm room (near freezing outside)
- excellent rate
- free parking
- free de-icer & scrapper on table at front door
- adjacent pub/restaurant
- close to motorways

Cons:
- was not told you had to request at reception to get room cleaned and towels replaced, returned late at night, and hadn’t been serviced
- had to ask reception for fresh towels
- damp smell in corridors (1st floor), made we feel queasy
- stairway covered in debris for full 3 days, not vacuumed
- staff member entered room on 1st morning, after a quick knock, despite “do not disturb” sign on door - I was on a business call.
- at 11:00 staff talking extremely loud in corridor, thankfully I had no children in the room, as their language was appalling - foul mouthed and not appropriate
- moss covered footpath on rear football, making it slippy
- rear building facia hadn’t been painted for many years.
- if staying in the summer, no air con, maybe not an issue in Glasgow.

I couldn’t recommend this hotel and will not be returning.

Lovely stay the staff couldn’t help you enough so friendly and welcoming would definitely stay agin. The rooms were clean and tidy. The location was ideal as the motorway is right next to it

Very enjoyable , great value for money , room was good would stay again definitely convenient location for where we were

Wifi weak and slow. Terrible water pressure. A strange smell in the room

Before I start, staff were all fine.

The hotel is slightly run-down. I appreciate it's a budget hotel, so ok for price.

The restaurant food, to be honest was drastic. Extremely poor quality, warm ( not hot), appeared to be old, slightly microwaved tat ) sorry). Any resemblance to what was stated seemed purely coincidental. And many items not available.

Again, the young staff were all fine, friendly, hotel passable, but food truly tragic.

Booked 2 nights in Premier Plus. Hotel recently refurbed and have to say its lovely although could do will Unlimited wifi included. Still a £5 charge.

Problem occurred on first morning.

We were booked into room 408 which is adjacent to the Restaurant Kitchen and BIn yard outside the window.
From 6am till 8am there was constant crashing and banging of what i assume were delivery cages, empty kegs and the outside bins.

I brought it to the attention of reception and they immediately tried to re room us. However we were running late for an appointment and couldn't facilitate the move.

We arrived back at the hotel late and had to return to room 408.

The communication process must be on another level as the following morning between 6am and 8am you could of heard a pin drop.

So big thank you to the staff for resolving the issue but if you are allocated this room on arrival I m not sure if the new 'quiet' best practice next to room 408 will continue.

Stanza nuova, pulita e molto silenziosa. Essenziale ma comodo si a per il.parcheggio dell auto sia per raggiungere il centro con autobus

On arrival individual, booked us in and that is the only positive that I can say about staff interaction. Breakfast left standing for 10 mins, person appeared, asked what room, then help yourself. Asked did it matter where we sat...response anywhere it's help yourself! Breakfast was luke warm (except sausage) half scrambled eggs looked like they were floating around in milk.
Staircase dirty, room has main thoroughfare vacuumed the rest dusty/dirty. Bathroom small but clean.
We have stayed in many premier inn for business and leisure. This has to be the worst

The room was nice and very clean. The bed felt amazing but sadly I got woken up nearly every hour. My room was next to the door that split the hall. So I heard everyone coming in and of course the door slam shut. The temperature controller, I kept hearing it clicking. The way it echo I thought someone was at my door trying to get in.
One of my neighbours at about 2ish banged their door but more sounded like punching it.
Barely got any sleep. I was really looking forward to my bed that night but sadly not.

This was a horrific experience we were going to England from fort William on holiday and we went here to break it up and the stay was absolutely horrendous we have finally got all the kids to sleep as the fire alarm went off at 2AM we got back in for 3AM and we went back to sleep at 4 then had to wake up at 7 overall this was a horrific experience we will not come back here again without compensation or at very least a complimentary breakfast

Had an amazing experience at this hotel the other evening. Staff were friendly kind and nothing was too much trouble. Highly recommend.

I stay here a lot and, yes, it's getting to the stage where a refurbishment can't be far away. But it remains No 1 choice for rugby at Kingsholm. On my latest visit, I arrived feeling distinctly unwell. It was well ahead of early check-in time but the staff went out of their way to find me a room so I could rest up and recuperate. I think the lady's name was Don - top-class customer service. See you in a couple of weeks for the next home game.

Needed somewhere for a one night stop. I arrived by car, the Premier Inn was easy to find on the north side of Gloucester with plenty of free parking (just need to register your vehicle number at reception). Room was clean and comfortable. In the evening we walked towards the cathedral and docks - took about half hour. We had Premier Inn breakfast in the adjoining restaurant the next morning - we had a nicely cooked English breakfast which we ordered on arrival and which was served to our table, plus a good choice of cereals, yoghurts, toast etc which you could help yourself to at the buffet. Reception and restaurant staff were friendly and helpful. Would happily stay here again

Rooms were clean and tidy and Staff friendly . But was let down in Restaurant that Premier appears to have taken over from Beefeater Service was poor as they were understaffed , 2 people covering bar and serving tables and crossing carpark to reception to book in guests. Only 1-2 chefs on different nights . Food was ok but often dried up as sat under heat lamps too long before being served . Waited ages to be served in-between courses including drinks , as so understaffed . Not the Staffs fault , but Premier need to resource properly . There were 7 people staying in our group and we booked in advance so they knew we were coming . As service so bad we ate only 2 nights out of 4 , as we found somewhere with better service and quality food close by .

Usual Premier Inn offering. You know what to expect. Some modernization wouldn't go amiss but nothing that would put me off returning.

I'm surprised at some of the comments about breakfast as I thought everything I've had elsewhere was on offer.

Excellent friendly staff.

The experience all together was lovely with kind staff on entrance and the rooms were Cosy and comforting. The tv only works on certain channels and the internet and data connection is very on and off with working but it’s a relaxing change and a comfy little environment, the breakfast was very fully and tasted amazing with a good coffee to kick start the day as well as the staff in the Longford in being very welcoming. I would recommend this hotel for it clean and presentable rooms and the cost for the room for two adults for one night was £84 which for the experience and expectation was ok and good value for money. You couldn't hear the road or other rooms from
Ours and the room came with a nice fan and a couple options for mirrors and lighting. And for the location off the hotel in Gloucestershire it’s a nice change of scenery from a busy city Centre.

10 minute drive from the location we were going to. Atmosphere was peaceful. Room was clean , booked online and got a good deal and value for money.
Noise level was low. service was good 👍. Amenities were spot on.

So the room we were in was clean and the bed very comfy. However it was a very small room. Not a big problem as we weren't in the room most of the day as out visitng local tourist sites.
Car park is big and free which a positive.

However having stayed in many premier inns because we like the brand this hotel felt a let down. The hotel needs a big refurbishment. Bar attached closed early, tills were down on one night which created a stressful short staff team. There was no other local bar to go to. One night the guy behind the bar just turned off the music and vanished!
Beth was the duty manager and could not do enough to help all customers. She was the best thing about this hotel. Shame the premier inn CEO and powers that be don't seem to recognise the need for added support and investment in this hotel.