Premier Inn Liverpool Rainhill

Well organised hotel. Great welcome from the staff and reception staff were really helpful. Very comfortable beds and great location, only a 5 minute walk from the station.

extremely rude staff member. Booked here to leave our bags through a 3rd party 2 weeks prior. We then showed up on the day and the women was extremely rude to us, saying that they are “full” and it’s “not her problem” even though i had already paid a couple weeks ago now. I wouldn’t recommend staying here unless you want to deal with an extremely rude staff member. I didn’t get her number but i would avoid the place full stop. I called her out for being extremely rude and she had nothing to say

Massively under staffed, long que at check in, no one manning the bar, gave up after 20mins, no plates or glasses at breakfast had to ask 3 times to get a plate and had juice out a mug. Very poor overall. Bad experience.

Great staff, really helpful
Rangg really helped me a lot, nothing too much trouble
Great guy and a credit to your company

Unlikely to use again. Good location. Basic but fair room, as a family of four our room had plenty of space. Bathroom needed a serous refurb. Dreadful service at breakfast - no eggs, bacon, orange juice, bread for toast or muffins. We had to keep asking the limited number of staff for these items, as did other guests, and a small amount would come out sporadically. No teaspoons, plates, cutlery or mugs either.

Superb location beside Victoria station. We travelled as a family of 4, two adults and two 7 year olds, stayed in a family room on the ground floor. We received a fabulous welcome from Nardos who found out it was our twins birthday and looked after them with treats in the room and then a cake at breakfast. It made the trip so memorable for them to receive this kind of welcome, outstanding customer service. I have to say the breakfast was delicious, one of the best hotel buffet breakfasts I have had in a while, fresh and plentiful. I would highly recommend this hotel as base visiting London.

Excellent stay, super comfy bed and room was immaculately clean. Staff were also very helpful, good parking availability

Stayed overnight. The staff were very attentive, tge room was clean and well presented. It aas good value. I ate at the hotel. Ranga served me. He was good and so was the food. Well cooked, nicely presented and tastey.

Stayed for 1 night. Usual premier inn stuff, all fine, except a couple of days later one in the party of 3 had bites.
Reviewed all avenues and concluded this stay was the only time the bites could have happened.
Wrote to premier inn to advise. They said “We are sorry to learn that bites were sustained during your stay and want to assure you that, at Premier Inn, we take matter of this nature very seriously.”. They continued saying an independent report was done and no bed bugs were present but when I asked for a copy of the report they declined to share it.

If not bed bugs, I still believe there was something found on the report for them not to share, especially when their apology said “We are sorry to learn that bites were sustained during your stay”, this portrays guilt in my head, like they weren’t surprised!

I wish I had read trip advisor reviews prior to booking because I would have avoided the location as others had encountered bed bugs before.

No compensation or refund offered. Very disappointed in Premier Inn and we have lost confidence with the establishment as a whole.

Stayed here for one night whilst visiting family. The reception staff on arrival and leaving were welcoming and friendly. The room was clean and comfortable. We had a very good night’s sleep as the bed was very comfortable, the hotel was quiet and the black out curtains were excellent. Would definitely recommend and stay again.

Lovely Premier Inn, very friendly staff, easy check in, the room was clean and the bed was comfortable, very close to the Apollo theatre, good choice of food for breakfast.

Great location for theatre and underground. Usual standard premier inn , you know what you're getting. Smaller room than normal but clean and comfty. Huge drawback though was the noise coming from the vents above the bed. It was awful and stopped us sleeping. We had to ring reception and then go down in the middle of the night to ask if they could assist. They did something but it didn't make any difference. You could even hear it outside the room. Sadly we didn't get any sleep which meant we couldn't enjoy the next day fully.
Nice breakfast. Low rating is based solely on the noise and lack of sleep.

Stayed one night at the Victoria Premier Inn in a recent London trip to visit friends and see the sights. Location and luggage facilities perfect for traveling from Victoria. Room was clean and comfortable. Breakfast was fine. Staff v friendly. It was a v comfortable stop over hotel in a great location for a v good price.

Our room was clean, quiet, and comfortable. The bathroom was fitted out with multiple grab bars and a curb-less shower. The towels were large and absorbent.

The front desk was staffed by a knowledgeable and friendly crew who were willing to provide great service.

The hotel is a short walk to Victoria Station which made it easy to get public transportation all across the city.

We ate at several restaurants that were within a 10-minute walk from the hotel.

Nice hotel, clean and welcoming team.
We had dinner in the hotel and was served by Ranga. Very attentive, checked on us and asked if everything was to our satisfaction.
Greeted us with a smile and friendly attitude.

Arriving by train on a rainy evening the hotel was difficult to find, it is tucked away on a side street next to Lime Street Station, but not prominently signed or lit. A helpful local directed me. Once in the Reception area, I tried to use one of the machines to check in, but it was very slow. A staff member did come after a few minutes and checked me in at the desk. My room was clean and comfortable. However it was quite dark, even in daylight. The window was long and narrow, and at an angle in a corner. The refreshment box only contained two tea bags, I think there could have be3n more. I know extras are easily available from Reception, but this means trailing though the hotel corridors. The hotel location is excellent though.

Good option for the Victoria area. Rooms at the top (Premier Suites) are pretty nice. Felt that the price on the night I stayed was pretty steep for a Premier Inn. Good option if you pick a night where prices are lower. Location was nice, close to Victoria and in a quiet street next to some stately London squares.

I usually love a Premier Inn, but this stay at Liverpool Lime Street was a bit of a letdown. The bed was a little squidgy and not as comfortable as they usually are, and the blackout curtain didn’t fully close so the bright lights outside came straight through.

There was no iron in the room or an ironing room that I could find, and I didn’t have time in the morning to ask for one to be sent up.

Breakfast was also disappointing as the plates and cups didn’t feel very clean, the “warm” plates were actually cold, and so was the food.

The TV in the breakfast area was on a shopping channel, which felt like an odd choice (I get not wanting to put the news on, but surely there’s a happy medium!).

Finally, I was told I’d need to make a donation to their charity to leave my luggage, which felt a bit awkward — I didn’t have any change, and although the staff member did then say it was okay, it left me uncomfortable.

Overall, not the usual reliable Premier Inn experience I’ve come to expect.

We've stayed here once before in May. All good then. This time...a warm welcome, staff sound genuinely interested in your journey, where you are from and why you are visiting. Request to use an ironing board dealt with straight away. Room clean, tidy and warm. Stayed for two nights. Very quiet. The car park was fairly quiet and right next to the building. No problems at all. And of course, no dogs, which for us is a big plus. Big shout out to Louise, Leesa, and Tracy! Thank you for a quiet and comfortable stay.

Seem to fall short when it comes to Pemier inn standard of room, especially where storage and general space is concerned. Would not have liked to stay anymore than the 2 nights.