Premier Inn Manchester - Swinton

Cleanliness room very good bed very comfortable and the room location was very peaceful. Location was away from the hustle and bustle of the city centre but only 10mins walk away.

Stayed here whilst attending course at the QA Training center ...... DO NOT book if you would like any kind of sleep.....this has got to be one of the noisiest hotels i have ever slept in....screaming and shouting in the streets all night, felt like i may as well have slept on the street itself... at 3.40am i finally gave you trying to even get any sleep altogether which is just what i didnt need after a full days study the day before and a full days study and exam coming up on that day....The room was dirty, with some very questionable stains splashed across the headboard and the carpets were dirty and marked...Our breakfast was horrid with a burnt oil taste. The only highlight was our little giggle at the young man who we refered to as Basil from Faulty Towers as he was holding the fort on the reception, greeted us upon entry at dinner service, served us and ran into the Kitchen to help with the food.... poor man was multitasking to his best!!

The room was as expected, fairly basic, clean, a good size and reasonably priced. Zoya was friendly, welcoming and extremely helpful. I was permitted to stay in the room an extra 20 minutes beyond checkout at no extra charge and this was very much appreciated and helpful in terms of meetings that day. Thanks for a great stay!

Room was reasonably clean. However "guest supplies" room has no milk yesterday nor today. Breakfast was ok yesterday, however bacon was undercooked. Todat the fresh fruit was gone more than half hour before service was done. Also the maintenance team was using their walkytalkies on top volume in the breakfast area while making their coffees.. with guests still having breakfast. We stay at Premier Inn several times a year bit it jeeps gping downhill in recent years. Britain you'll have to do better at hospitality if you want to compete in the EU market!!

Good location, cheap rate. I've stayed many times but last night I was on the st James street side of the hotel. This is directly above Wetherspoons, unlucky. you can listen to bottle bins being emptied into a skip every hour until about 12am. Then you can listen to barrel deliveries from 5am.

Won't stay here again

I came back to stay here to meet up with a friend and to look at the Christmas markets. It is so easy to find and such a lovely welcome when you arrive. I was able to take my bags straight up to the room when I arrived and went round the market with my friend. The room was cold when I arrived, but when I was able to close the window, it took a while to warm up. The bed was really comfortable, the room and bathroom were very clean. The restaurant was kept clean and tidy. I went to 2 breakfasts and I ate in the restaurant the 1st evening and the food was really lovely. I would recommend staying at The Premier Inn Portland Street.

Stayed here overnight, lovely comfy mattress people on front desk and the door were lovely as was the lobby and communal areas, but the paint in the bathroom was peeling almost all up the wall, dark heavy scuffs in the room and bathroom and the fan was dusty/mouldy my partner got really itchy can’t say for certain what it was but the picture shows how bad it looks.

Great location only couple miles from Salford and Manchester. Quiet and comfortable . Immaculately clean , good low level shower. Nothing to complain of. Staff very friendly and helpful , I feel they go above and beyond for guests. Nothing is too much trouble.

Excellent stay, hotel is close to the station, theatre, shops and restaurants. Ollie on reception was so helpful and really polite. Paulo and Philip were great at breakfast, very friendly and made us laugh. Would recommend and stay again.

Holly on reception and Paulo and Phillip on breakfast we’re emore than helpful and very friendly, very pleasant to talk to and answered any questions I had!

Unfortunately even for premier inn this wasn't great, the positives being the bed is still as comfy as always and the bathroom was good for us. However we were situated on the first floor, above the bins and delivery entrance. This meant both nights from as early as 4am and till 7am I was awoken by lorries either collecting rubbish and recycling or making deliveries or collecting the laundry. To top it off our window wouldn't even close or lock! So anyone could get on the perfectly situated bin and climb in if they wanted to. Plus it meant there was a horrible draft the whole time. I had initially paid for a triple room but premier inn had decided to only give me a double meaning me and my friend now had to share a bed as they had given the room away. (I arrived at 9pm after a very long journey) the room was more bare than usual completely missing the chair or sofa bed that usually accompanies the other half of the room. Usually premier inns do the job...this one didn't.

Very happy with our stay. We visited Manchester to exhibit at the Manchester Conference Centre and for our needs this was a perfect stay. Staff were friendly, room was spacious, bed very comfortable and I always love their breakfast.

10 out of 10!

Very rude receptionist on Saturday afternoon. The place was busy and no one’s rooms were ready which must be tough if you’re on reception but if you’re going to work in that role it makes such a difference if you are polite to the guests not stroppy with an attitude. Really ruined our start to our holiday and other people were upset too. The manager seemed to be running round trying to help everyone. Hotel is noisy too but it is city centre so that is to be expected. Not the nicest place to stay but the room itself was normal fine premier inn standard. Wouldn’t stay again mainly due to the receptionist.

Met up with a few friends to visit the Manchester Christmas markets. Hotel is a great location is arriving by car, free parking and very accessible bus routes for city centre. Staff friendly and had lots of information

Mattress uncomfortable as we could feel springs at edges.Bar small and no atmosphere. Location of hotel very good.
Restricted menu with ever increasing prices unless on meal deal but menus seem to be getting smaller.Chips with everything and no option for mash.

The price was very nice - which is why for us, we weren't necessarily expecting such a warm welcome and hospitality. The members of the staff were extremely helpful, super nice and always there when needed. As for the bedrooms, they're not necessarily luxurious or out of the extraordinary, but for the price you pay, it's certainly very satisfying. Much better than other hotels we've been, within the same range of price. Also, the location is quite nice - very close to the train station, which is handy to go to the airport especially. And there are many stores nearby, as well as restaurants.

Definitely recommend, don't be hesitant to book your trip, it will go well.

We stayed here for 1 night (Sunday night) after a Etihad stadium tour and the night before a trip to UK Lapland as a family.

We chose this hotel due to location, it was close to the stadium, walking distance to the Xmas markets and around an hour from UK Lapland.

Check in:
We parked the car in the car park opposite (very limited space) and walked to the hotel, checked in via the machine nice and easy

Rooms:
Clean and tidy with all that’s needed. We were overlooking the canal so could hear that during the night but other than that the hotel was silent

Drinks:
Very expensive but a nice area to sit and chill.

Xmas markets: were met with the first lot of markets within a 5 minute walk - perfect location

Will be staying here again!! 10/10 for stay.

UK Lapland was just under an hour journey - we left at 0830 and caught all the morning traffic.

Me and my mum stayed at this hotel last night and have been beyond disappointed. We use Premier Inns across the country frequently for concert purposes and we’ve stayed in this exact hotel before now and never came across any issues. But to say I paid £280 for just a singular night is extortionate considering the experience we had. To start off with, we checked in (after being ushered to a self scan check in point, despite saying I wanted to check in with a person at the check in desk). Went up to our room to find the sofa bed hadn’t been made up. When booking, it stated we had a family room and upon checking in, the machine gave us room number 306 which is a triple room…so we expected the bed to be made up. House keeping sorted that promptly…no problem.

More issues came later on when going down for food, around 5pm. We waited to be seated and I overheard a customer at the bar ordering something with lemonade…the bar lady explained they had none due to the restaurant running out of gas so everything was bottled. With this in mind, when ordering our drinks I asked if they had lemonade to which I was told the same thing, fine. I asked what the alternatives were and the waitress had no idea…there was no drinks menu on the table either for me to refer to so I had to solely rely on her knowledge. To order a simple drink was like getting blood out of a stone. You’d expect a waitress to be able to give a customer some sort of idea as to what other soft drinks are available. We ordered food which we waited at least 20-30 minutes for…and the restaurant wasn’t busy at all. Upon finishing our meals our dirty plates sat on our table for a good 10-15 minutes, the same waitress seemed to of disappeared and no one else was around to make themselves available. Food was lovely but not sure if staff need better customer service training. We needed to pay the bill so ended up doing it at the bar instead as we had the gig to get ready to go to…

The final issue came the following morning with breakfast and checking out. Went down for breakfast and it was the same waitress on shift. We waited to speak to her about our breakfasts being booked, she took our room number and surname, skimmed the sheets of paper and couldn’t seem to find it. I looked over at the piece of paper and saw our booking straight away. She then told us to seat ourselves and help ourselves to breakfast…which is fair enough but most hotels we’ve been to ask us if we’ve been before and explain where everything is from hot food to the drinks station. Her attitude just seemed very much like she couldn’t be bothered. The final issue came when checking out. We wanted to leave our bags in the luggage room whilst we went over to some shops in the city. They were more than happy to do this but retrieving our suitcases once we came back for them was a headache…we would’ve been better off taking them with us. They found my mum’s suitcase no problem, but they couldn’t seem to find mine. Like anyone would, I started to panic slightly. The room was a tiny box room with MANY suitcases/bags, in which mine was no where near my mums and shoved right at the back behind so many other people’s…you would’ve thought both bags would be stored together once they’ve been handed in together…

I’m not usually one to go on and on and be so negative with reviews but paying £280 for one night is expensive in itself…let alone not receiving the standard of customer care we are usually use to from premier inns…

Great Hotel. Nice staff. Rooms clean and beds extermly comfortable.
Opted for the 'meal deal' which included cooked breakfast and two course evening meal.
Great value and food was hot and service was excellent.
Reception staff nice & friendly.

With Premier Inns you always get good service, good breakfasts, well furnished bedrooms and spotless bathrooms. Recommended.