Premier Inn London Sutton

Stayed at Tolworth on Saturday 29th November, Claire on reception was fantastic as were the two ladies working the restaurant on Saturday night. Unfortunately I didn’t get their names but nothing was too much bother for them.
This is the second time I’ve stayed here and it won’t be the last.
The staff cannot do enough for you and they are a credit to the company. Thanks for a great stay. 👏👏

Very handy for high street and train,food in Bar & Block was good and staff were friendly, we come to stay here every year and will be back

Special thanks to Bascal who helped us when we needed during our stay! Hotel was clean and tidy as usual, and the overall experience was pleasant.

The location of the hotel is perfect for exploring London and you get the usual good quality, clean and comfortable rooms you expect at a Premier Inn but on this occasion I was disappointed with the customer service.

I have been several times in this hotel that every time it turns out to be a guarantee. The rooms are spacious and equipped with every comfort, fantastic beds, walk-in shower and what about breakfast: super.
The location is perfect just less than 5 minutes from King’sCross station and Euston.

We cannot praise this Hotel more highly.
We stayed four times in the last few weeks. The Staff are amazing, helpful,and very attentive to every guest.
The location is perfect for us as Family live nearby. Didn’t eat here but the restaurant looked great. Thank you so much at check in, each person we met was so courteous and professional . We will return.

My Godchildren and I stayed at the Tolworth Tower location last weekend. The Staff are absolutely amazing, each and every one helpful and kind. Mani could not have been more professional, he checked us in, served us at breakfast and is an excellent ambassador for the Chain. We also commend Ray the great Chef, he could not have been more kind and helpful. I have many food intolerances and he was so concerning about them. He guided me to the correct food products he had cooked so that I did not eat anything i was intolerant to. After each breakfast he went around to every table and asked if everything had been ok. Quite unusual and very kind. We will stay there again.
Well done Tolworth Tower Folk.

Pascal looked after me and Karl after a gig great service too man 5 star food was great quick service very respectful highly recommend promotion

The staff were so friendly at this hotel and made my stay with two young children pleasant and easy. The food was really great and we headed out each morning with our bellies full after a great spread for breakfast. Serious allergies were taken care of and there were plenty of options for a nut-free child. The room was comfortable, clean and quiet and the water was really hot for showers at any time of the day. We had a very pleasant stay.

We stayed here for an overnight stay, self check in was quick and easy, room was comfortable and clean.
Self service breakfast was plentiful and lots to choose from.
A bit on the expensive side for one night stay for a premier inn at £174, and this was pre booked well in advanced months before, but the hotel was ideally located for us to catch the Eurostar early the next morning.

I always stay at exactly this Premier Inn because of many reasons. It started off because it's the most convenient area to arrive from Gatwick Airport (Thameslink train, direct), to buy things you may need quickly and at almost any time of the day and late evening (St Pancras Station is great for that) and to catch almost all of the tube lines (again, St Pancras Station and if not that one, then Euston station which is also within walking distance).
The hotel's check in / bar / restaurant / social area has been recently renovated and looks great, leaves more space than before and is very handy, too. Also you can get more tea and coffee etc. as well as - if needed - an ironing board and electric iron right there.
Staff were super welcoming and helpful and I was lucky I could do an early check in (by now you can opt for that right during the booking, but I had made my booking a long time ago, so I didn't have that. Still, it wasn't a problem).
The room was as always spacious and the bed so comfortable. Best sleep.
Needless to say I will book this hotel again on my next stay in London. :)

Went December 2025

Good price

Good room

Good location!

Excellent breakfast on 16th December from Ray the chef - thankyou Ray!

Super friendly staff at the reception desk! Very helpful and eager to offer solutions even in complicated situations.

thank you Vivi and Sarah for the excellent service with a smile. Very helpful staff ,good communication skills.. thank you

We enjoyed our stay at the hotel, it was very nice, Viviana who took care of us was very sweet and helpful, also the food was very good

We had a wonderful experience during our stay at the hotel. From the moment we arrived, Viviana took amazing care of us. She was incredibly nice, patient, and helpful with absolutely everything we needed — from check-in to recommendations and small details that made our stay easier.

The service overall was great, and we also ate at the hotel. The food was delicious, fresh, and nicely presented. It really added to the comfort of our stay.

Thanks to Viviana and the whole team for making our trip enjoyable. We would definitely come back!

Very pleasant stay, was greeted by Claire, the manager when we got there. She was very friendly and sorted out our parking.

We were allowed an early check in although we hadn't paid as our room was ready.

The room was clean and tidy and part of the more modern layout.

The only thing that let it down was there was no hot water in the morning, I'm not sure why but it didn't ruin the stay I just had a rather chilly morning shower.

Paid for breakfast which was very nice as well.

The location is great for Eurostar.
There is no atmosphere to speak of. The hotel is bland. The staff are helpful and correct. The rooms are basic but clean and sometimes without a towel.

Great location for the Eurostar Great service excellent staff and comfortable room. Had a drink at the bar - very reasonable prices and quick service.

Good hotel, convenient for all main train stations, reasonable price, good utilities, pleasant enough. Great to leave bag in lockers.