Premier Inn London Hayes Heathrow - Hyde Park

They NEVER answer the calls, even though the automated response redirects to the staff, which I found was very inconvenient

Stayed here many times, comfortable and well situated for transport links. The new social is very good except for the bar, very limited range of drinks, no proper beers or ales, just poncy hipster drinks.

Tbd

Friendly, predictable, comfy beds. Well placed for transport to central London, relatively cheap parking, you know what you’re getting with premier inn, this is one of the better ones, rooms are generally reasonably priced compared yo other options.

Great location, very convenient for transport connections. Very comfortable bed. Great nights sleep had. Would not hesitate staying here again.

We had a great stay in a comfortable and quiet room. We enjoyed a wonderful breakfast and all of the staff were friendly and helpful.

Best stay. Everything was good, clean rooms , great location and the staff is just amazing, very welcoming and friendly.

Nice experience .Very friendly staff ,and the new restaurant is just amaizing .We enjoyed our breakfast and dinner and everything was great.

Had a lovely stay at the Premier Inn in Holborn with our family. Great Location for Covent Garden and walking over to Oxford street. Took our daughter to London for her birthday weekend. Chaabi from the breakfast team was really kindly and made my daughter a massive hot chocolate (I thought the coffee machines did hot chocolate as well but they did not) and he made her day! Thank you!

I was at the hotel with my partner and was having a drink .. the staff was friendly.. and the manager was friendly n helpfull aswell

My experience at this hotel was deeply disappointing and far below the standards expected from Premier Inn. I checked in on behalf of my partner and requested a room on the top floor. I was initially told it would be ready in five minutes, but I was left waiting for approximately twenty minutes.

When I finally received the key, I went to the room and found that it was far too small for two adults. I returned to reception to request a room change, but the manager, Marius, refused. He insisted that the person who made the booking needed to be physically present to make any changes—an explanation that offered no real solution to the issue.

Throughout our interaction, Marius behaved in an unprofessional and intimidating manner. As a female guest, I felt extremely uncomfortable due to his stern, authoritative looks, which appeared intended to pressure me into dropping the request. When my partner called and asked to speak with him directly, he refused to engage at all.

After making me wait an additional thirty minutes, the “policy” he had stated suddenly changed, and he eventually provided me with a different room without any explanation. What made the situation even more unacceptable was that, despite being a manager, he addressed me as “darling”—a completely inappropriate and unprofessional term to use towards a female guest in a hospitality setting.

His conduct caused us significant distress, and the lack of professionalism displayed throughout was extremely disappointing.

A Note to Future Guests:
For future bookings, I would strongly recommend confirming room needs clearly in advance and keeping all booking details accessible. If you encounter any issues on-site, do not hesitate to escalate them promptly. Guests should always feel respected, supported, and treated with professionalism throughout their stay.

We stayed at Premier Inn ,Holborn because it was the nearest to the theatre we were going to. We always look for a Premier Inn to stay at because the standard is consistently high and PI Holborn was no exception. The room and food were of the expected high standard and all the staff were extremely friendly, helpful and approachable. Javed booked us in. He was absolutely spot on. He was everything you want and expect after a long journey. He is a real credit to Premier Inn. We will be back down in London early next year and there is no doubt at all about where we will be staying.

⭐ 1-Star Review — Premier Inn Hayes (Hyde Park)

My experience at this hotel was extremely disappointing. My partner checked in for me and asked for a room on the top floor. She was told it would be ready in 5 minutes, but ended up waiting 30 minutes. When she finally got the room, it was very small.

When she asked to move to a larger room, Marius at the front desk incorrectly claimed that the person who made the booking had to be physically present. This is completely false — Premier Inn customer service later confirmed that as long as the booking reference is provided, room changes are allowed.

Marius was rude, unhelpful, and even refused to speak to me on the phone, despite my partner asking him to. The attitude and lack of professionalism were shocking.

Reception is also often empty, and it takes far too long for anyone to deal with even simple issues.

I would urge others to be cautious before staying here. This is not the standard you expect from Premier Inn.

I stayed here whilst taking my son to Great Ormond Street Hospital. The hotel was good overall and a good location for the hospital. On arrival all of the check in machines were out of order and reception was unmanned. After a few minutes wait someone did appear and check us in and they were friendly. The room was clean and comfortable. The breakfast was good but could be improved with better quality fruit, better pancakes (they were a bit dry), and some maple syrup (there were two empty bottles). I would happily stay here again. I've stayed in about a dozen different Premier Inns and this was about 4th best.

Fantastic customer service from Neta and Marietta this evening… so informative and helpful. Made a difficult day of work seem so much easier.

Excellent stay .We enjoyed our stay ,my family was happy with the room.The staff was very helpful and friendly. Nothing to complain.

I had a good time, good food,great service and happy stay. Pleasant bathrooms with warm showers.I Would like to visit again.

We had a great stay. The new opened restaurant was a great surprise - delicious food and relaxing atmosphere.Highly recommended!

Stay was lovely, nice restaurant staff were very helpful clean rooms the welcoming attitude of staff was pleasant and felt like home

Great stay at Premier Inn Hayes!
Clean, comfortable room, friendly staff,and a convenient location. Excellent value for money- I would definitely stay again and highly recommend it.