Premier Inn Loughton/Buckhurst Hill

For the price we paid there were several issues with our stay, things in room not working, no hot water, cold because to turn heater off, no lift. Not worth the amount charged, well overpriced.

This hotel has vary large rooms, especially according to England's standards. Very tidy bathroom. Very quiet, I could sleep without being disturbed.
Well located right between Wimbledon beautiful train station and village, and South Wimbledon subway station.
Many grocery stores, wine merchant and good restaurants in the neighbourhood.

My wife and I are seniors. We live in Ireland and travel to and around the UK frequently. We tend to use Premier Inn Hotels a lot. On our most recent visit nearly a month ago, we spent 2 nights at the Hanger Lane Premier Inn and found it very good and this was mainly due to the caring staff.
We then moved to our favourite Premier Inn at Loughton/Buckhurst Hill for 5 nights. As always we were welcomed there with open arms by Nihal, Farouk, and Rosie. They did everything to make our stay very comfortable and enjoyable. There was a new (to us) member of staff in Reception named Harisha. He too was most efficient and helpful. One evening as we went to leave the hotel to go to our car in the car park, there was a heavy downpour of rain. I left my wife in Reception and was about to run to my car and bring it to the hotel door when Harisa stopped me. He went to his backpack and took out a folding umbrella. He handed it to me and said, "I will not need this until I go home at 11pm".
WHERE WOULD YOU GET THIS TREATMENT?

Good location, plenty of parking and decent pub with food next-door. Bathroom was in poor condition although it was clean. Holes in wall not filled well, scuff marks and soft, spongy floor.

The accommodation was extremely good value for my party, we had 3 rooms.
24 hour reception staff is a nice bonus these days.
All rooms were identical, all very clean, maybe a little tired but not a problem.
Beds were clean and comfortable.
Plenty of electrical sockets for chargers and the like.

The hotel is shocking. The rooms and general appearance is so bad I can't be bothered to write everything down. The beefeater next door is bad too. The smell of sewage is quite bad. Go to the harvester down the road and save yourself a bad time.

Always stay here when on business, staff can't do anymore than they do they are a credit to the company. Thinking about bringing my family soon for a little getaway.

I needed a room to work in the evening during a 2 day conference. The room was spotless. The staff friendly and helpful. A good experience.

Our 5-night stay was absolutely wonderful! We arrived around midnight for check-in, and the staff still greeted us with the biggest smiles (almost too polite — in an adorably annoying way :))) ). The breakfast was tasty (not the most varied, but totally fine), the beds were super comfy, and the area was peaceful and well-connected by public transport (about a 10–15 minute walk to the nearest metro stations).

All in all, we were really happy with everything — accommodation, location, and transport. Thank you, Wimbledon! 🥰
Nicoleta & Cedric — we’ll be back with pleasure!

The Location was excellent as we were visiting The Naval Museum. The breakfast was brilliant. Presentation superb as was the ingredients. The staff were very friendly and accommodating.

V. friendly staff. Good breakfast, cooked fresh to order. Room facilities basic but comfortable. Plenty of parking but spaces could have been a little wider.

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This is my 3rd stay.
Its location is ideal for exploring Lowestoft, and Great Yarmouth, and south of Lowestoft.
Staff are friendly, and rooms are clean and tidy.

I have had a great experience here! I had so many requests when I entered the building and Harsha couldn't have been more helpful. He went above and beyond, not experienced this level of customer service anywhere else.

Friendly and caring staff, especially Jim (Korean gentleman) from the reception. Very good breakfast. Thank you for the pleasant stay.

What a great place to stay, the staff are really helpful and friendly, the rooms are clean and comfortable. Breakfast was incrediable, thank to the wonderful lady in the kitchen. Thank you all. We will deffiently be back.

Brilliant staff which such care and consideration for its clients. The reception staff did a brilliant job making our young grandchildren feel comfortable. As many reviewers say the hotel is one of the older ones but it is clean and tidy.

Poor facilities

This place is dreadful.
My partner and I stayed for 2 nights in what they call a "premier plus" room.
There was a catalogue of issues:-
- The automated check in didn't work and we waited ages for a staff member to check us in manually.
- There was encrusted dry urine around the top of the toilet bowl.
- The toilet seat was broken.
- The sink was dirty.
- There was mould growing in the shower.
- The shower controls didn't work properly.
- The room carpet was dirty and stained.
- The bed was very hard and uncomfortable, and the pillows were old and flat. So much for their promise of a good night's sleep!

They clearly have an issue with cleaning and the whole place is tired and shabby.

When we complained we were given a 25% discount.

Do not stay here if you expect a pleasant hotel experience.

All that can be good and bad about a premier inn, in one place. The staff were pleasant and the breakfast was excellent with hot foot cooked to order. However, the rooms themselves were very tired - chipped paint, bathrooms in need of TLC. Location is a fair way out of the town centre.