Premier Inn Thurso

I think the only thing that lets Tiverton Premier Inn down is the car parking. The multi story is accessible but is costly.Also I was stung by having a parking permit stuck to my windscreen.This was because the ticket machine at 10.30 decided not to issue a ticket after an attempted payment. Consequently an over zealous park attendant stuck a notice on my screen at 7.0am.Not impressed so I think Premier Inn needs to have an agreement with Mid Devon Council about resident stays.

Hotel reception staff never ever pick up their phone no matter the time for day. After 2 weeks of trying to call, spoke with female staff who was searching for my booking on a WRONG date and kept saying my booking did not exist. No apologies for my wasted time

We were here for one night and although we arrived pretty late, we had a lovely friendly welcome. It's next door to the train station and not far from the town centre too.

Our room was on the top floor and it was very spacious, clean and with all the usual Premier Inn features plus their lovely comfy bed. It was very quiet so we had a great sleep.

Breakfast was really good, the restaurant was quite large but we did find it pretty cold in there.

All in all, it was one of the nicer Premier Inns we have stayed in.

I stayed for a week and its not a bad hotel the staff are very friendly. They just need to work on their cleanliness. It turns out they only clean your rooms if you specifically request it and leave a sign on your door. I did this two days and they still didn’t clean the room. Bathrooms really should be cleaned regularly.

The last night I went to the bar and a member of the kitchen staff arrived for work. He told his colleagues to stay away from him as he had “the plague” a bad cold I believe he was referring to. He then donned his chef’s attire and went to serve food. Safe to say we ate out that night.

Genuinely not a bad hotel. Just needs a bit better oversight.

A great premier inn with such great team, always welcoming.
Just what you need when your away from home
Well done Thurso premier inn

Arriving early in Tiverton today
Vanessa went the extra mile, helping to check me in early which was needed after a long drive

Centrally located. Room was clean and comfortable but general areas were poor with check in machine not working and lift broken

Hotel and staff were great. And room prices very good.

BUT THE PARKING IS APPALLING.

£16 to park over night in the multi-storey. Cheaper if you can park in one of the small number time limited spaces outside the adjoining council office, or a few hundred yards down the road (not great when it’s raining!!). But that requires a lot of moving from place to place, in and out of Waitrose car park for 2hrs etc. to comply with length of time your allowed to park.

We would come again, but now more aware of the VERY limited or costly parking arrangements. All are shown on the web site, but who reads that. We don’t. 🥴.

I had wonderful staying in that cozy place "Premier Inn West Thurrock", very good service!
Especially Ralitsa on the bar best service staff!

Highly recommend this hotel no problems staff extremely welcoming and nothing to much trouble hotel is amazing clean you can’t fault this hotel at all and food is fantastic and excellent value for money can’t wait to go back for Christmas

went for a meal in the restaurant. Excellent choice of menu, Kelsey was a fantastic host and she was a very pleasant girl, nothing was a problem and she is a credit to premier inn. also Michael who took my reservation was very professional and his multi tasking was a credit, from reception to bar to the floor he was efficient in everything.

Lovely Premier inn based in the middle of Tiverton. Friendly service quality accommodation and quality food.
Car parking fees structured so overnight parking is expensive believe as it a multi storey joined to the Hotel it could be subsidised by the local council for guests of the Premier inn.

Stay at this Premier Inn on many occasions. Staff always friendly and helpful. The new chefs provide a great standard of food and never long to wait for your meal. It's a wee home fae home now.

Marina at the reception , she’s absolutely amazing and really helpful.
Definitely premier inn could use more staff like Maria.

All the best

I stayed at the Premier Inn in Tiverton and was really disappointed overall — mainly because of the parking situation. Before 6pm you can’t actually pay for overnight parking, which is incredibly frustrating when you arrive earlier in the afternoon. You basically have to either wait around until 6pm, risk a ticket, or keep going back and forward to the car park. Completely unnecessary friction for guests and not what you expect in 2025 from a major hotel chain.

The restaurant also really struggled. In the evening they simply couldn’t cope with more than around 6 covers at a time — service was slow and they just looked overwhelmed. If you’re staying here, realistically don’t expect to just turn up and get fed at the hotel without delays.

Staff were polite — but the operational design is just not guest functional.

Great room with working heating/air con which made a change and was welcoming as I had ridden my motorbike 200miles in biblical rain so needed to warm up and dry out.
Only slight disappointment was all the self check in screens weren't working so a 5 min wait for a member of staff to become free from working elsewhere in the hotel.

Confusion over refunding a meal deal, followed by huge confusion the following morning regarding parking for me and 2x other unrelated people.

The car park has been 'sold' to an external company that charge for parking. Premier Inn apparently have no access to that company to see who has or hasn't paid for parking, which is fine until the lady at check in say's she's waived the parking fee. Upon check out, we were advised to drive off and we might get a £50 parking fine, we might not!

The comfort is good and the hotel clean.
I will not bother with breakfast again it is really poor. Lack of items AGAIN. The continental is so basic it is not worth the money and if you don't get up super early they will run out of items. This has happened to us before but we won't eat there again.

We invited our Friends for an evening drink before going out which was lovely. Except the choice of Non Acoholic choice need variety

I've been served by Lidia and Marina who did their best to accomodate all family in same room. Very friendly and supportive. Room was clean and good temperature for a November night.