Premier Inn Southend-On-Sea - Thorpe Bay

No wifi, stayed there had to check out early and find another hotel.
Shower pump so noisy under staffed kitchen staff so limited menu . The mast next door leaves half the hotel without wifi in your room so have to sit in reception and restaurant which was a massive inconvenience. Worst experience i have had in a premier inn

It was great experience staying here on my birthday, Great location, budjet friendly hotel and everything is accessible nearby (Tesco,restaurants, Bars etc.), we stayed in Room 406 which was an upgrade to Sea view providing by the lovely staff members, We stayed in different hotels but this hit something different as this room has both Sea view and City view which was a great feeling that someone can enjoy during Sunset time.

Thank you once again to all the staff members (specially Housekeeping & Front office) for providing complimentaries on my birthday and special thanks to Sharon who was polite,friendly and professional. I highly recommend this property.

Friendly staff, great location and breakfast was spot on 👍

Had a view of the sea, and parking on site.. also site was very clean..

The stay at the Premier Inn, Thorpe Bay, was extremely clean and the staff were very professional and very helpful at all times. Value for money was very good and the location was a short taxi ride from all local attractions.

Booked a slot tonight for dinner, arrived, sat down and ordered drinks and food. I had the tomato and garlic linguine with a chicken breast and a pizzaette on the side. After an hour watching numerous customers that arrived after us have their starters, mains and desserts I asked when I might be expecting my simple dish. The answer was that the chef had been really busy and was about to lose it?!? I looked around at the other twelve guests and wondered who’d ordered something to make the chef so?
Our dinners finally came but unfortunately they were someone elses and we’re whisked away from under our knifes and forks ( I’d have eaten anything at this point!) with many apologies. After another wait my dinner was finally placed in front of me, it was a shame it was stone cold!!!!
I told the staff and it was whisked away from me. So near yet so far away!!!
After a blast in the microwave it came back as a solid ball of pasta with a very dry piece of chicken, which was slightly burnt somehow, on top .
What a culinary delight!!! And it only cost me twenty pounds!!!
I felt sorry for the staff for being held ransom by such an inept cook!!!

Super friendly staff. Received a warm welcome upon arrival, room was spotless, powerful shower and plenty of hot water, good hairdryer, no late night noise so had a restful nights sleep. Only minor was that parking was £8 and it would have been handy to have a usb socket by the bed. But for £60 odd can’t ask for more.

I stay in a lot of Premier Inns and I always stay in the Thorpe Bay hotel when in Southend. The staff are very welcoming and friendly. The rooms clean, comfortable, and seldom with any problems. There are a few good cafes and restaurants nearby (for breakfast, Italian and Cantonese food) and the on site Toby Carvery, which I also like. The hotel is a bit older than many Premier Inns, but well maintained nevertheless. Would definitely recommend to anyone.

Great to be able to secure a sea view but the hotel is very tired and expensive for what it was. Parking was expensive, food expensive and the room expensive. Would describe as poor value for money. Rooms are tired and falling apart, the paintings kept falling off the walls. Food was plated up horribly and looked like something you’d serve to a toddler. The one dinner we had was £60 for two rather small and very unappealing plates of food, a couple of drinks and desserts we couldn’t finish because they were ghastly. Staff were friendly enough but incredibly incompetent, the waiting staff in the restaurant had no clue and got our orders wrong 2 or 3 times before we got what we originally asked for. Very disappointing. Hotel in dire need of a refurb and some staff training/recruitment.

amazing experience , lovely staff and the food was lovely . Mimi is so hard working and needs recognition .will return happilly

Tired and dirty - The restaurant unavailable and zero welcome. Pay for parking. Room cold and generally feel of take the money and shove them in

Lovely welcoming staff in the bar.
Room clean and tidy.
Bathroom nice and fresh.
Shower not working. Too tired to report it in the evening. So had a sort of bath but I really wanted to wash my hair.
Reported it in the morning when I went to breakfast. Guy behind the bar went to "fix" it no eye contact and very mumbled apology.
Went up to shower. Still not work. This time water poured out between the pipe and the rain head. So I tried to use the hand held shower part to wash my hair over the bath. But this drizzled and then stopped completely. Glad I hadn't yet got shampoo on. Water stopped completely no matter which way I turned the tap. Just what I didn't need. Stressful time visiting relative in end of life care at the local hospital...
Now trying to find somewhere else to stay to night.
When reported back to the mumbling staff member he just typed and didn't say anything. After a few mins I said what are you actually doing. Writing a report he said. He handed me a scappy but of paper with a customer service number.
He didn't have anythjng to add and didn't want to apologise.
I think he must have been covering usual front of house staff. Didn't look or act like he wanted to be there.

Very accessible budget hotel with guest parking, room was clean, quiet and comfortable. The lady on reception, Melissa was so lovely, polite and helpful Premier Inn should be proud to have her as an employee. I would highly recommend staying here .no breakfast but there is a Toby carvery about 10 yards away which does unlimited breakfast for £7.99 .

Very quite clean room. Spacious . The receptionist was delightful . Her name is Melissa . Very nice . I asked for biscuits but she apologised that the vending machine only sold confectionery. Then she gave me box of shortbread biscuits ! She wouldn’t accept payment either. A breath of fresh air !

The lady at the front was super lovely made me feel at home all the services were great, slight smell in our room but other than that everything was really good

The outside of the building looks unkept inside ok, No wifi or TV working, blue badge parking not available due to none blue badge cars parked in disabled parking

Great staff, great experience, very helpful, the receptionist was more than helpful with my situation, the room are very clean and friendly staff

Often stay here, great setting and lovely staff! Very clean room and we are always chuffed with our stays!!!
Have more booked!

Have rang the reception 14 times and still no answer I don’t understand how someone can’t answer the phone and it being a Sunday night it’s a joke

We have been coming to South Mimms every month for several years with our families. We actually go out for missionary work on the universal basis of humanity. We typically occupy 10-15 rooms each time, and your team have got to know us by our names now! They know who to expect every month. Wonderful service with a friendly smile!

Hina is always warm when we arrive, we are always here every month and feel like home!! Service with a smile and we have ben coming for over a year now!