Premier Inn Dartford

Despite looking a bit tatty from the outside this hotel was absolutely lovely. Parking was £3 a night, but I thought that was perfectly reasonable.
Amazingly the bed was lovely and soft. I think the first one I've ever come across in a hotel chain. It was such a change not to wake up with a sore back.
The bathroom had I nice big shower cubicle which was also a very pleasant change. Whoever has a bath in a hotel anyway??
The room was nice and clean everything was in good order.
While we didn't use the pub/restaurant it looked very nice as we walked past.
Check-in was nice and easy and all the staff we saw were helpful, polite and most importantly looked happy. It's amazing how much difference a smile makes.
We will definately be coming back here.

When we arrived at near 8pm we were told that we would be in room 8 which was down stairs ,on entering our room we found the window had been left open and the room was really cold .The room was really in poor state with paint flaking of the walls ,scratches to the walls ,some of the lights did not have bulbs in them (at bed side ) the carpets were really dirty and the bathroom like the bedroom had paint flaking of the walls and generally needed cleaned .
I have stayed here a few times before in different rooms and really had no issues ,it was as if these rooms had been forgotten .The bed and pillows were really hard making sure you had a really bad nights sleep .

I had a very good stay at Premier Inn Dartford. The room was clean, comfortable, and quiet, and the staff were friendly and helpful from start to finish. Great value for money and a convenient location. I would happily stay again!

It was our second time. We love the location, you can easily gain access to major retailers and fast food restaurants if you so which. Rooms are quite affordable.

For a Premier in level hotel, this is the best we have stayed in. Staff are brilliant and really care about your satisfaction and have a true passion about their hotel.
Its been recently refurbished with the dining area, friendly, comfortable. Very welcoming. Good slelection of nice food for a value evening meal and a great all you can eat breakfast.

Some rooms have been refurbishes, more being done. Those that have, the one wee had, are clean, and comfortable for sleeping.

The best premier inn we have stayed in and beats meany higher star hotels on quality and service we have stayed at.

Will be booking again when in the area for short over night stays

This was my first stay at this Premier Inn for many years.
First impressions were not great as after parking my vehicle I was approached by a man claiming to be homeless begging for money.
Check in was delayed as only one lady on reception with a queue of maybe half a dozen people.
My room was clean and comfortable and I must admit I had a good nights sleep.
Restaurant next door was decent for the evening meal.

Having had a nightmare not being able to get in to the airbnb I'd booked down the road I arrived at Premier very tired (it was 1.30am old time, but the clocks had gone back an hour) very cold, and very frustrated that I'd been let down.

The two chaps on the desk were utterly amazing, particularly with their manner... they not only dealt with the ridiculous situation of talking to the airbnb owner on the phone, who proceeded to haggle for the last room in the building in the early hours of Saturday night/Sunday morning, but they calmed me down, they solved problems without adding to mine... one even came up with me to my room, making sure I found it and to double check it was all ready to go. I was incredibly grateful. Next time, I'll book here in the first place.

Love staying at this hotel the staff are amazing and the rooms are always very clean , I highly recommend staying at this hotel

Noise from loads of teenagers messing about until gone 11pm,then woke up by builders unloading lorries and banging around.

Plenty of space in the car park, although narrow bays. The ladies on reception were lovely - friendly, professional, welcoming.

When opening the room door, the slot for the keycard was hanging off the wall but it pushed back into place and then worked. There were several suspect brown carpet stains outside the bathroom door and nasty-looking white stains on the middle front of the armchair seat - yuk. The furniture had seen better days as was peeling its outer layers. The mattress and pillows were fine and the bathroom sufficient. All the lights worked and the TV too.

The restaurant attached to the hotel was horrendously under-resourced. There was quite a queue at the 'wait here to be seated' sign, and it did not move quickly. I really felt for the staff as there were just not enough of them, The chap behind the bar kept coming over and seating people, but was also running the bar so was torn between the two. There was a harassed waitress who was lovely, and kept apologising to people for the delays. She was clearly trying hard but lacked backup. The food took ages to arrive, so did the drinks but this was not the fault of the nice waitress - she was over-run.

A decent night's sleep, and breakfast was good although th eggs had run out.

All in all - the hotel was tired and desperately in need of a refresh and a thorough deep clean. The restaurant staff lovely but too few of them.

Had a premier plus room but it was an Awful night sleep, every time you moved the bed made really loud awful noises room is tatty not worth the money we paid. So leaving a night early and finding a different hotel

Great hotel, staff always helpful, stayed quite a few times, comfortable clean rooms.
The attached restaurant however seems to have gotten poorer over the last few months, very slow service from ordering food to arrival......

Comfy bed ,but couldn't get to sleep until after 11pm due to a coach load of teenagers messing about and banging around,with only a small handful of adults that obviously had no control. Even though there should be a adult with teenagers under 18. Most were allowed with ONLY teenagers in a room alone.should of been turned away,due to the so called rules of premier inn??then workmen unloading and reverse bleepers going off just after 7am next to ground floor room 20 ,setting up for the day.

We booked as a one night half way stay , whilst travelling to north Aberdeenshire.
The journey should have taken 3.5 hours from Manchester but ended up taking 9.5 hours due to the M6 being fully closed after an accident.
We were glad to eventually reach the hotel and were greeted by friendly and accommodating staff.
The room was up to the usual premier inn standards , the bed was super comfy and after a beer I slept like a log.
The WIFI was flaky, but after our journey I wasn’t too bothered.
The adjoining pub/restaurant was closed for refurbishment and,in the morning ,we were provided with complementary fruit,pastries and coffee for breakfast,which was a nice touch.
The hotel did its job ,for us ,and I would happily use again.

Stayed last night. Staff were amazing and the food was delicious. Room was spotlessly clean. Well done everyone. 10/10 to you all

Room was lovely but staff are amazing kathrine the manager sean staff member lyn staff member didn't get more names but I cannot fault them caring understanding and very very helpful 😀

Room 120 family room. Awful as never slept. Room above floor boards creeked all night. Guest services were a waste of time

I had a wonderful stay at this hotel! The staff were incredibly friendly and always ready to help, which made me feel very welcome. The room was clean, spacious, and comfortable, with all the amenities I needed. I especially loved the breakfast – it was fresh, delicious, and offered plenty of variety. The location was perfect, close to the main attractions but still quiet and peaceful. Overall, it was an excellent experience, and I would definitely come back and recommend this hotel to others.

Pros: The hotel was a decent standard: overall clean and with comfortable beds. The staff were friendly and fairly helpful. Booking in was easy, and the breakfast buffet was good.
When my son slipped and bruised himself in the shower, one staff member was very concerned and responsive. She got me some ice for him as soon as I asked, and was very kind, asking if he needed her to call an ambulance (he didn't).

Cons: The hotel in general was adequate rather than great. I've stayed in Premier Inns many times and have always found the standard higher than at this one. The tea and coffee supplies in the room were meagre and there were no drinking glasses (although these things could be obtained from reception). The punnets of long-life milk tasted particularly unpleasant (much worse than long-life milk generally does, in my experience).
The buffet, although what it provided was all good, didn't have much variety in terms of, for instance, types of milk and cereals. One toaster was broken throughout our stay, and there were several staff members who were standing around chatting (on a couple of occasions ending up in the way of customers who wanted to get to the breakfast buffet).
I paid for ultimate wi-fi, but there was some sort of glitch that meant it only worked on two of my three devices, despite me following exactly the same instructions with all of them.
There was no bath mat provided, which led to, despite the "non slip" surface in the bath, my son slipping and falling, hitting the bath handle with his hip. The bath handle broke. Fortunately his hip didn't, but he ended up with awful-looking bruising and was stiff and sore for some days following. We were able to get a bath mat from reception after this incident, but if one had been provided he wouldn't have slipped in the first place.

Overall, although this hotel was mostly adequate for our needs, I found it lacking in the quality I've come to expect from Premier Inn, and I won't be staying at this particular hotel again.

My experience was excellent stay was comfortable with friendly staff, clean rooms, and delicious food — highly recommend!