hub by Premier Inn London - Soho

Hotels
Hub
8.2 (77 reviews)
Hopkins Street,London,London , London , GB

Facilities

Parking
Air conditioning
Restaurant
Breakfast available (surcharge)

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Poor service

Categories

Cleanliness
1
Multiple reviews noted dirty floors, worn bathrooms, and presence of black mould.
Service
1
Staff responses were often dismissive and slow, with complaints about being short-staffed.
Location
1
Located in Soho with good access to restaurants and shops, though some found it to be noisy.
Room Quality
1
Rooms described as small and poorly maintained, with issues like self-adjusting temperatures.
Amenities
1
Limited amenities and many reports of issues with in-room facilities.
Value for Money
1
Many felt the hotel did not provide good value for the price paid.
Food and Beverage
1
Breakfast options were described as sparse and of low quality, leading to disappointment.
Overall Experience
1
Overall dissatisfaction noted due to several persistent issues during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 16:54

Property Description

Experience the vibrant energy of the West End at hub by Premier Inn London Soho, your perfect urban retreat.

Prime Location
Step outside and immerse yourself in the bustling attractions of the West End, from comedy shows at the Soho Theatre to musicals at the London Palladium, with Leicester Square just a stone's throw away.

Stylish and Functional Rooms
Our compact, yet stylish rooms feature inviting double beds, high-spec en-suite bathrooms, and innovative one-touch room controls, ensuring your stay is both comfortable and convenient.

Modern Amenities
Stay connected with super-fast, free Wi-Fi, enjoy movie nights on your smart TV, and customize your room's lighting and temperature with our app, making it a truly tailored experience.

Don't miss the chance to stay in the heart of London—book your stay today!

Important information:

hub by Premier Inn does not have a car park. We're so central we would encourage you to leave your car at home and arrive by public transport.
Our closest tube stations are Oxford Circus, Piccadilly Circus and Leicester Square.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 77 reviews
Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
stevgro Business
10
Small but sweet
Pros:

Excellent location. Rooms small but well equipped and comfortable. Also very quiet.
Massive choice of restaurants on Brick Lane.

2025-12-03 via Tripadvisor
H
H3110KZlaurenh Couples
10
Excellent 10/10
Pros:

Excellent hotel in central London.
Clean and comfortable
Excellent staff
We had an issue with our room allocation, this was quickly sorted and offered complimentary breakfast , which was extremely kind.
Would 100% recommend this hotel and will return

2025-11-30 via Tripadvisor
S
smedleyswife Couples Durham, County Durham, England
10
We will stay here again
Pros:

The location is superb, a stones throw from Oxford Street. There’s a brilliant street food market outside which has a massive variety of choice and there are an abundance of restaurants and bars in the immediate area. We had a room on the second floor. The room was a great size, it was an accessible room and extremely well equipped.

Check in was seamless and we were early so we dropped our bags returning later in the evening. Staff are very helpful and friendly,

Our room was brilliant, everything is controlled from the headboard (blinds, lights, aircon etc.). The bedding and towels were immaculate and the bed was extremely comfortable and massive!

There is a sizeable bar restaurant on site, we didn’t have the continental breakfast which was available opting for a bagel at one of the nearby bakeries,

Would definitely recommend

2025-11-29 via Tripadvisor
D
DollyBirdScotland Couples
10
Cosy
Pros:

Hadn't used this Hub before but I'm so glad we did. Immaculate, comfortable, cosy, lovely lounge to relax in, and lovely staff - just a generally great place to use. Excellent location for bars and restaurants by Brick Lane. Has become our first choice.

2025-11-29 via Tripadvisor
M
mrconradb NONE
10
Wonderful weekend stay
Pros:

Great hotel, compact rooms but comfortable and with everything you need for a short stay. There’s no kettle in the room but tea and coffee is available all day in the lobby which you can take back to your room if you wish.
The breakfast offers superb value and the staff here are fabulous!

2025-11-26 via Tripadvisor
Y
Y8640PPmarial NONE
10
Great location, great price, great service
Pros:

The personal attention was impeccable and resolutive. We booked a King size bed and it really was a King size bed!! The room was small but had everything we needed.
The underground stop is 8 min away and the neighborhood has many “until late” restaurants. Great location, great price.

We kinda miss a security box and a mini fridge but that is our only drawback.

2025-11-24 via Tripadvisor
M
MrAliDee Couples Glasgow, Scotland
10
Excellent value in great location and extremely friendly and helpful staff.
Pros:

Located on Brick Lane in heart of vibrant area and 5 minutes walk from Spitalfields Market. Easy access to subway and ca. 30 minute walk to Tower Bridge. Staff were all extremely friendly and helpful. Free tea and coffee available all the time and breakfast was excellent value at £6 for continental buffet and even more so as there was complementary hot options the weekend we were there. Room was small but had good storage, very comfortable bed and was very clean. Would absolutely recommend and would definitely good back.

2025-11-24 via Tripadvisor
A
adrianwU6516AC Business
10
Very good
Pros:

Yes it's a bit pricey even for London but I always find this accomodation welcoming and with a nice feel. It is convenient within walking distance of 3 tube stations and in the heart of Brick Lane which I love.
Loads of places to eat and hotel breakfast is not too expensive and nice atmosphere.
Rooms comfy, nicely aired and fabulous duvets.

2025-11-22 via Tripadvisor
V
victoriapX3635MH Couples
10
Weekend stay in London
Pros:

Great hotel and fabulous service from the team. The added bonus was having a cooked breakfast which we weren't expecting. Brick Lane is a vibrant and interesting area of London and we will definitely return.

2025-11-19 via Tripadvisor
T
torilleliser Friends getaway Norway
6
Perfect location
Pros:

Perfect location in the middle of Soho. Close to everything you want, shopping and restaurants. The hotel looks a bit worn and could use a renovation. The room was small, which I knew. There is nowhere to put things. No chair or desk. The windows facing the street are frosted for some reason. The carpet on the floor was dirty. The temperature in the room adjusted itself. The TV turned off every 10 minutes. The bathroom was worn and dirty. Clean towels and good bed/bedding. There was no mobile reception in the hotel. If I was lucky I got EDGE. All in all, a simple hotel for those who do not have such high standards.

2025-11-19 via Tripadvisor
M
M4254ATdebraw NONE
2
Unpleasant
Pros:

Staff dismissive and rude, asked for a towel as only one in room was told they were short staffed and we would have one as soon as they had time, 11 hours later a towel arrived whilst my husband and I were in bed sleeping at 23 30pm

Breakfast was sparce, watery scrambled egg, cold bacon, burnt sausage, cold watery beans, toaster wasn't working, there was no mushrooms, hash browns, tomatoes, fried eggs, when I asked I was looked upon as being fussy and needy, there was also no milk in the coffee machine, I was told they would refill it when they had time as they were shorted staffed, there was no cereal available, no pastries, poor choice poor management ignorant staff.

2025-11-18 via Tripadvisor
Q
Quest786680 NONE Kent, England
4
The worst room I’ve stayed in
Pros:

Not the cleanest of hubs with lots not working in the room and bathroom.
Staff were very friendly and helpful though and the breakfast was nice.

2025-11-17 via Tripadvisor
A
alanhU8364FS NONE
10
Weekend stay
Pros:

Awesome staff great location and clean modern facilities an incredibly great weekend stay at the Brick Lane Hub will 100% use this location again

2025-11-17 via Tripadvisor
T
TTT1_19 Couples Nottingham, Nottinghamshire, England
10
Excellent Location
Pros:

Great location on a quiet back street in SoHo. A few minutes walk to The Palladium. Fantastic pizza shop round the corner.
Staff were polite and let us store our bags prior to check in.
Room was probably the biggest that we’ve stayed in in the city. Clean and beds were comfortable.
Would definitely recommend for a short stay.

2025-11-12 via Tripadvisor
S
Sailwineski Business United Kingdom
6
Great staff, crumbling hotel
Pros:

Very friendly staff who tried to help all they could
Good service at the bar
Good breakfast
Mattress terrible
Hotel crumbling and in need of repair - v worn on many places
Would not stay again for the money - stayed in a hilton the night before which was far better for the same price

2025-11-12 via Tripadvisor
S
sararD947NZ NONE
10
Affordable and functional
Pros:

The hotel is easily reachable and is located just a few minutes' walk from the metro. The quality-price ratio is excellent, the rooms are small but very functional. The cleanliness of the premises is very good and the staff is always courteous and available. The breakfast at 6£ is highly recommended.

2025-11-12 via Tripadvisor
M
matthewaT9979XX Couples
4
As above - black mould and poor food.
Pros:

Disappointed; good location but black mould in shower (room 223) and cooked breakfast comprised of bacon, sausage, beans and scrambled egg only - no hash brown, tomato, mushroom or black pudding (as led to believe it would from photo).

2025-11-11 via Tripadvisor
G
Genty64 NONE Leicester, Leicestershire, England
10
Great place to stay in London
Pros:

Great place to stay and excellent value for money.
Staff were very helpful and friendly
Room was really nice and clean
Would stay again if in the area

2025-11-08 via Tripadvisor
4
461leob NONE
10
Excellent experience
Pros:

Excellent welcoming, very polite and helpful staff, very clean and bar with very accessible prices comparing to other bars in Soho.

2025-11-08 via Tripadvisor
N
N9299XQsimonw NONE Worcestershire, England
10
Good hotel for solo travels
Pros:

Very good value hub hotel in Spittlefields, well placed for Est London but easy access to Central via Elizabeth Line tube from Liverpool Street Station. Very clean hotel, comfy beds, rooms are small but costs are also. Friendly and helpful staff.

2025-11-06 via Tripadvisor