Candlewood Suites Billings West by IHG

Hotels
•
IHG
9.6 (11 reviews)
1732 Spring Creek Lane, Billings, Montana, 59102 , Billings , US
1-406-412-4400

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Review Highlights

Pros:
Brand new and clean property
Very comfortable beds and pillows
Full kitchen / in-room amenities
Friendly, helpful and accommodating staff
Early check-in available
Quiet, well-appointed rooms
Pet-friendly with a nearby field
Many guests say they'll return / highly recommend
Cons:
Plumbing issues (toilets/showers) for at least one long-stay guest, required room moves
No breakfast option available
Housekeeping attempted unannounced room entry
Corporate response to issues lacked a sincere apology

Categories

Cleanliness
10
Multiple reviewers called the property brand new and clean, noting the 'new home smell' and well-kept rooms.
Service
9.8
Front desk and many staff described as friendly, helpful and accommodating (early check-in noted). A few service lapses cited (housekeeping attempted unannounced entry; staff limited in resolving a major plumbing issue and corporate response lacked a sincere apology).
Location
10
Convenient, quiet location with a nice field across the hotel (good for pets); reviewers did not report location problems.
Room Quality
8.6
Rooms are well-appointed with excellent layouts, full kitchens, very comfortable beds and pillows for most guests. However, one extended stay experienced recurring toilets/showers problems that required room moves, lowering this score.
Amenities
9.8
Strong in-room amenities (full kitchen, well-appointed rooms). The property is new and well equipped, though some guests missed a breakfast option.
Value for Money
9.6
Standard quality for this hotel tier
Food and Beverage
9
No breakfast option mentioned by multiple guests (in-room kitchens provide an alternative). Overall F&B offerings were not a highlight.
Overall Experience
10
The vast majority of reviews describe an excellent stay—new, clean property with friendly staff and comfortable rooms; several guests say they'll return. There is an isolated but significant negative experience related to plumbing and corporate response.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Experience a delightful getaway at Candlewood Suites Billings West by IHG, where comfort meets convenience.

Prime Location
Nestled within walking distance to popular attractions like Reef Indoor Water Park and Advanced Care Hospital of Montana, adventure is just minutes away. Enjoy a short drive to ZooMontana and Geyser Park, perfect for family outings.

Comfortable Accommodations
Relax in our spacious suites, thoughtfully designed with fully-equipped kitchens and cozy seating areas, ensuring a home-like experience during your stay.

Modern Amenities
Stay connected with complimentary Wi-Fi and unwind at our 24-hour fitness center. Take advantage of our convenience store for snacks and necessities, making your stay hassle-free.

Don't miss out on an unforgettable experience—book your stay with us today!

Important information:

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and shopping on site. This hotel also features a communal living room, a picnic area, and gas grills.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • General

    Professional property host/manager

Location

Guest Reviews

9.6
Based on 11 reviews
Cleanliness: 10
Service: 9.8
Location: 10
Room Quality: 8.6
Amenities: 9.8
Value for Money: 9.6
Food and Beverage: 9
Overall Experience: 10
L
Larry
10
Pros:

Pet was OK, nice field across from hotel could use.

2025-10-07 • via Nuitee
V
Valerie
10
Pros:

Very nice new hotel. This will be my new go-to hotel. The kitchen was great and the layout of the room was perfect. It's clean and quiet with friendly staff.

2025-10-05 • via Nuitee
P
Pete
8
Nice place
Pros:

Nice new place. Would have liked a breakfast option. The maid tried to enter our room unannounced in the morning.

2025-10-05 • via Nuitee
L
Larry
10
Pros:

Brand new , clean . Incredibly comfortable bed.

2025-09-21 • via Nuitee
E
Emily • partner
10
Pros:

Clean anda new property. Staff allowed us esrly checkin.

2025-09-02 • via Nuitee
V
Verified traveler
10
Pros:

Full kitchen in room. Very comfortable bed and great pillows

2025-08-25 • via Nuitee
J
Jane • partner
8
Pros:

Had a lot of problems with toilets and showers. Had to move to 3 different rooms trying to resolve and the same problem existed in the two rooms. Considered a 'new property' issue. Sadly we had to live with the problem that could not be fixed. Corporate office worked with as we had a 7 night reservation. But they never offered a sincere apology. Some hotel staff were wonderful, but limited on how they could deal with the problems. Resolve the problems and it will be a nice property. Our stay was pretty stressful.

2025-08-21 • via Nuitee
P
Phil
10
Perfect stay
Pros:

Great stay beautiful hotel.

2025-08-19 • via Nuitee
S
Sheila • partner
10
Pros:

We really enjoyed our stay. The property is brand new and the rooms are well appointed. The staff at the front desk were very helpful and thorough. We will definitely stay again.

2025-08-19 • via Nuitee
E
Emery
10
Best Hirel in Billings!
Pros:

Amazing, Beautiful hotel with a great, friendly and very accomadating staff! Highly recommend.

2025-08-05 • via Nuitee
J
Jeff
10
Pros:

property is only 2 weeks old, still has that new home smell.
staff is great.

2025-07-20 • via Nuitee