hub by Premier Inn Edinburgh - Royal Mile

Lovely peaceful stay here, for a night at Festival Theatre. Clean, cosy room with a fabulous bed, I paid for a bigger room and still a great price. Good continental breakfast for £6. Definitely will return.

I am genuinely astonished that we were charged £158 per night for this hotel.
The room was disgracefully dirty. The carpet was heavily stained, clearly un-hoovered, and still covered in debris from previous occupants. The tub chair was filthy, the bathroom floor tiles were loose and missing grout, and the shower had black mould throughout. The blind was broken, and the AC unit was so caked in dirt that it was frankly a health hazard.

Every surface had visible dust, spills, or splashes. The overall level of neglect was shocking, and frankly an embarrassment for Scotland’s hospitality standards. A quick look at other reviews shows this is far from an isolated incident.

Even the cheapest hotels manage basic cleanliness, but at £158 per night, this level of filth is unacceptable. Premier Inn should be deeply ashamed to put guests in rooms like this.

Great little hotel this. Perfect location for me. Always stay here when working in the area. Clean rooms, great pub next door ( seperate from the hotel, so be aware breakfast times are different). Andy on reception is a star. Always approachable,friendly and happy. Looks like he really enjoys his job. Nothing is too much trouble. Great asset to this hotel so the company needs to appreciate what he does. Staff in the morning were friendly too.

We attended a wedding this weekend .. and the hotel had a very welcoming atmosphere from the moment you walked in through the door until you left.. the staff were very friendly and accommodating, Especially Andy ( the woman who took over I didn't catch her name... Sorry) who was not only friendly towards me and my husband, but also very sociable towards my children and very easy going to talk too and we were happy he was there both days we were there. The rooms were very clean and was exactly what we needed for our 2 day stay as well as perfect location so definitely worth the value we paid. Considering we were near a main ish road you barely hear any traffic even with the window partially open so noise level was just perfect for getting my children to sleep late at night as well as catching a slight breeze.. If I ever need to stay in this location again this will definitely be my stopping point...thankyou all for a perfect addition to our weekend.

Great location and perfect for a,stay over after a show have been a few times now friendly staff and great value breakfast lovely bar area so handy for the city centre and train

Just had a night at the Hub with my hubby. Got exactly what we paid for. Great location. Right next to the train station. Walking distance to everything else. Easy check in and out. We had a standard double. Compact but very clean. Apart from the overly stained chair. Lots of storage. Bathroom nice size. Comfy bed. We just wanted somewhere to lay our heads so this suited us perfectly. Only downside was no kettle. Only a free tea and coffee station down on the bottom floor. Which if you are on the fourth floor like we were was a bit of a pain going up and down. We would definitely the Hub again for short stays again if we knew we were going to be out and about all the time.

Overall, it was a very nice stay in a clean room in an excellent location. The hotel is located between City Center and Old Town Edinburgh so you have to option to choose your vibe for the day. Lots of great cafes and restaurants around to choose from. The room itself was very clean, had everything you could need and was very "high-tech". The bathroom walls and door are glass though, with only the bottom portion being frosted, so unless you are solo, things might get awkward. The food offered was minimal but decent. It was far too expensive for what you were getting however, a premade, reheated dish. I would definitely stay here again in the future and will probably recommend it to my friends and family who visit the area.

Doesn't look like much from the outside but the rooms are comfortable and clean, and the staff very helpful and friendly. We had no issues with road noise despite being so close to the A1 and not issues with internal noise either. Would definitely stay here again if we need a hotel in the area.

Hotel fine, standard you would expect from Premier Inn. Good location, excellent for Tram. Bar and restaurant awful. Stayed for long weekend and cleanliness of bar and restaurant not good. Same Food debris on floors under tables all weekend. Had been a roof issue debris from roof on floor for entire stay and a bed sheet hung up to disguise it! Chose not to eat there our first night when saw some of the food being served. Breakfast pretty poor quality less of a selection than I’ve experienced at previous Premier Inns. Can recommend Starbank Inn nearby for lunch or dinner.

Great location for getting into Edinburgh. Refurbished rooms clean and tidy and at value for money prices. Superb sleep in comfortable bed.

Checked in on their app but still had to go through the process on arrival so don’t see the point.

Entering my details outside on a cold, wet and wintry day to pay for parking is not a great way to start my stay. Maybe locate machine indoors?

Breakfast had empty hot food trays (no black pudding or fried eggs) and when I mentioned it I was made to feel it was my fault. No supervision and breakfast staff have a couldn’t care less attitude. Very poor customer service.

We stayed at the Premier Inn Edinburgh Leith Waterfront Hotel. It had incredibly beautiful views. The hotel was clean and quiet, and the staff were very friendly — especially Sharon, who was helpful and kind 🥰. If I come back, I’ll definitely choose this hotel again.

I stayed here for a couple of nights. You always know what to expect from them. Everything in clean room was as expected
Great location just a few mins walk from waverley station and the royal mile.
I had breakfast on my 1st day..for £6 it was good. Porriage, fruits, cereal and toast with various spreads. Tea and coffee available 24hrs day in dining area, though not even a kettle in the rooms
Overall i would stay here again mainly for the location, and a decent hotel.

An amazing stay. Welcoming staff. Very clean and bed so comfy. Best night sleep. Breakfast was very good and everything perfect.

We stayed here in October for part of my husbands 50th birthday trip. Location was great but that is the only positive thing I can say about this hotel. worst hotel I have ever stayed in !!
Sheets were stained and dirty, asked for these to be changed but weren't.
During the night the lights and aircon kept coming on. We would turn them off an after half hour or so they would be back on again. As most people know Scotland isn't a tropical sunny place. We both ended up with colds ! I also have rheumatoid arthritis which was impacted by the air con and put a dampener on our stay as I was in pain.
We tried to complain while we were there but there was 1 member of staff covering reception, check ins, restaurant and bar and the member of staff kept leaving our conversation to attend to other guests. We told him we would contact Head Office.
Contacted Whitbread (Premier Inn) head office who said they couldn't help as it was a Hub so nothing to do with Premier Inn and we would need to contact the hotel directly.
After several calls, emails, feedback forms we are still waiting for a response nearly a month after our trip.
Awful customer service ! Terrible DIRTY hotel !
Avoid at all costs unless you don't mind being treated like an animal !

Premier inn in good location and close to public transport. Rooms clean and warm.
Breakfast in the Brewers Fayre was poor and the restaurant needed a good clean and dusted.

Booked premier inn plus with a view and wow what a view we got. Right on the waterfront and away from the hustle and bustle of the city.

Tram is a 10min walk from the Newhaven stop and there is also a bus stop directly opposite the hotel that will take you to the main heart of the city.

The room was tiny. The ventilation was really noisy. No hot breakfast which I cancelled for the second morning as the selection was shocking. I was starving and had to go elsewhere to get some breakfast. Why would ypu have this type of hotel. I booked this one by mistake. I meant to book the one next door which I have previously stayed in

Good budget hotel. Room and hotel in general was clean. Lots of parking spaces. Reception staff were welcoming, friendly and helpful. Easy check-in and check-out processes. Close to pubs and shops.

This hotel was very much central to all the fun things to do in Edinburgh. The room was clean and the staff attentive and friendly. Unfortunately, the WiFi was out and being 8000 miles from home without WiFi to contact family and friends was a bit painful. The room controls for lights and such were also kinda confusing, albeit, very sleek and modern. It didn’t seem like there was a way to turn on a light in the bathroom without lighting the entire room and disturbing those sleeping. Overall, a very nice hotel and would recommend (assuming the fix the WiFi).

If you like a friendly clean value for money hotel this isn’t for you.

Despite booking and paying for an early check in the process took about 20 minutes due to only have one staff member of duty who seemed to be having to juggle all the front of house jobs himself.

As you’ll see from my pictures the room was pretty dirty. I’d go as far as say it’s the dirtiest hotel room I’ve ever stayed in!!!
The mural of the wall is literally covered in dust and has clearly never been dusted. The carpet is covered in marks and stains and the bathroom is exactly the same marks dust and questionable stains everywhere.
If we didn’t absolutely need to stay here we’d have packed up and gone home.

The noise level in room overnight was also terrible there a fan that runs blowing constant air into the room and everyone you open the bathroom door a noisy extractor fan tickets in a runs for 10 minutes. You don’t even need to put the light on for this to start.

After we came back from the theatre we wanted to grab a quick drink in the hotel bar before heading to bed however staff advised there was a problem with the till. He sought a supervisor who came but couldn’t get the till working either so rudely said it wasn’t possible to purchase any drinks or snack. We asked if these could be added to our room and he replied “ no we don’t do that”. So much for customer service.

I’ve stayed at many Premier Inn hotels including the Hub brands over recent years and I’ve never had as poor experience as this.

£175 for a night is an absolute joke and we will never stay here again.