Hub By Premier Inn London Westminster - Saint James' Park

I will never stay at any hotel of this chain again due to their poor attitude toward guests’ belongings and their terrible customer support.
I left behind an expensive piece of clothing at the hotel — when I got home (a 2-hour train ride away), I went through all my luggage and couldn’t find it. I am 100% sure I forgot it at the hotel. The support team told me over the phone that nothing was found in the room. My written request asking them to look for the item received no response at all. I have no idea how it could have disappeared, but the fact remains: I can no longer trust that my belongings won’t go missing during cleaning, for example.
Therefore, unfortunately, I will have to stop using this hotel chain to ensure the safety of my personal belongings.

The hub was exactly what we needed, for location and access. Be aware there are no tea/coffee making facilities in the room but the reception area is open 24hrs

We had a very warm welcome on check in. Our room, a bigger double room, was very clean & comfortable. Touchscreen controls for lighting & temperature are a bonus for your comfort. There is a coffee machine & other hot drinks available 24/7 in the lounge/restaurant area. Breakfast is cheap, basic but adequate and there are numerous coffee shops/cafes within walking distance. The location is excellent if you want to visit St James's Park, Buckingham Palace, The Mall, Horseguards Parade, Downing Street, The Cenotaph etc, all within walking distance.

Staff was extremely helpful and Lorenzo was going out of his way to accommodate requests and queries.
The room and stay was great and had fun at the bar

Although tucked in a side street away from a main road and surrounded by building construction, the hotel is surprisingly big inside. There is limited room to move around in the guest lounge, and as I have mobility issues this was a bit of a challenge, however the place is spotless, warm, comfortable and the bedroom was surprisingly big! Space to walk around the sides of the bed without the need to crawl across it. So comfortable too. The bathroom was again spotless and the shower awesome with the choice of 2 different shower heads. For a budget hotel, it certainly delivered and we will stay there again.

Lovely stay!Excellent location!Lovely staff.
Breakfast cheap and light,free coffeee 24/7.and Smart room amenities!

Friendly staff, great location!! Rooms are cleaned as well, depending on the season the room rate it’s not that much as well.

Decent for a 1/2 night stay but no more.

Pros:
- Location
- Cost
- Bed was nice
- very quiet inside. One morning there was jackhammer noise outside but that was the street dept so what can you do.
- Air con works (although constantly gurgled)
- shower was decent (although it was impossible to not get water all over the floor due to the partial glass partition in the shower and since they give you basically one tiny towel for the floor it made it hard to handle.

Cons:
- I paid for early check in. I had to wait in the lobby for at least half an hour as the rooms weren’t ready.
- my keycard quit working five times in eight days
- you have to request your room to be cleaned and towels changed, which is fine. Of the five days I asked for it to be cleaned it was only done three out of the five days with no explanation as to why it wasn’t done the other days.
- one day the cleaning team just took the toilet paper from my room but didn’t replace it. I didn’t realize it until a very inconvenient moment.
- I only went down for breakfast one day. Immediately I find the bread for the toast I went to make was moldy. That kinda killed my appetite.

Incidentally the lobby furniture looks like it’s been chewed up by a dog. The fabric is ripped on the chairs and they are in generally in poor repair. For the first thing you see when you walk in this is a big failure in first impressions.
I was really disappointed because I actually picked the place due to the reviews being decent and the location being so central. But I now see that this is a 1-2 night stay hotel MAX and it is not thr place to stay for any longer.

Fast check in , if a bit impersonal, I had a room on the -1 floor so no window but I guess that is the luck of draw. Room was very clean, carpet could have been a bit nicer but overall everything worked, lighting was good, heating and AC control and the shower was great. Not cheap at £173 for one night but it was a convenient location. Free tea and coffee a bonus, good charging points in the room. The only thing lacking was GB NEWS on the TV choice - come on Premier, get it together!

Stayed a few nights with my daughter. This hotel was clean, comfortable and in a great location. Staff were very friendly.

Great location right by St James’s underground. Welcoming staff and comfortable rooms. Nothing fancy but did the job when busy out all day. Beds were comfortable and the shower was hot.

Room was great for central location to some must see areas. Got back late night and area was quiet and safe. Walking distance to underground and bus stops. Would stay again.

The staff was very friendly and accommodating. The lady that took care of the breakfast food was always cheerful and helpful. The lady who checked us in found a room with a window when I mentioned that I was claustrophobic. I asked for ice on the evenings, to ice my sore foot, and the young man at the desk was very understanding and helpful. Overall, a wonderful stay. The location was perfect. Thank you.

This is my go to hotel in London. Friendly staff, great location, next to St James's Park tube station, quiet at night. Absolute gem and great value.

Excellent location.

Everything was good! Perfect location, breakfest ok, except the room's size.

Great location with metro station across the street, restaurants and entertainment also within walking distance, great customer service by staff

Sin ser un hotel magnifico te ofrece todo lo necesario para pasar unos pocos días en Londres haciendo turismo.

Esta súper cerca de diversos lugares de interés.

Tiene enchufes USB para cargar sin necesidad de adaptador.

La habitación no es muy grande pero lo necesario para dormir y poco más.

Nos tocó una habitación sin ventana y no lo ponia en ningun sitio.

Dans les chambres nous étions déçue de ne pas avoir d'armoire pour ranger nos affaires , la poubelle de la salle de bain est minuscule,
Le manque de fenêtre qui est occultée , y compris qui ne s'ouvre pas nous a un peu gênée ont peux comprendre que nous etions au rez de chaussée, il faut juste pas être claustrophobe. Autrement point positifs le personnel sympatique et avenant. Le petit dejeuné bon et bien, mais il manque les oeufs brouillé ainsi que un peu de charcuterie .
J'ai eu une bonne expérience dans cette établissement j'y reviendrai sûrement

Breakfast was fine, but should be included. Free coffee all day was good. Rooms are very tiny, but very efficient. Lounge area is nice.Large persons should find a different hotel. Very close to St. James Underground station, which is great.