Premier Inn Berlin City Wilmserdorf

Great location, but that's where it ends. Bad smell in the room and worse in bathroom. We reported this but no better. Shower was on full heat with temperature lever solid so could not lower temperature. We reported it, then the on/off lever was so loose we didn't risk it falling off, so washed in sink the best we could. The bed was rock hard and uncomfortable. We've been here many times, but now they charge for parking. Whereas previously it was in with the price. Unless you want a full English, it is expensive at Brewers Fayre for just cereal. This Premier Inn needs a refit, so the room doesn't smell. Our friends found a used pot of cereal just under their bed. We only gave it a 2 star because on previous visits all was superb. Otherwise it would have been a 1 star. We didn't get a good night sleep.

After having a very stressful day, we arrived late at night and were quickly checked in and accommodated by both Becca and Rasool. Thank you both so much for all of your help, we really appreciate it!! Lovely and clean rooms, with a great value breakfast

This stay at the Bicester Premier Inn was a disappointing experience. The staff were friendly as always but Room 16 on the ground floor was both dirty and smelly

There was hair in and around the bath taps and plug, the sofa bed and chair from the desk both had stains on them and there were multiple dust webs hanging down from the ceiling in the main part of the room.

The room was also smelly from poor drainage, we put the plug in the bath and closed the sink plug to reduce the smell but it wasn't a great experience. We only needed the room to sleep in so there was little point complaining when we got into the room on the Saturday night but we left didn't dare use the shower/bath at all due to the smell and state of the bathroom.

Excellent clean accommodation with friendly & helpful staff. Special thanks to Becky, Cameron & housekeeping for their kind help in returning my kindle which I had left behind. Exceptional customer service - thank you. A very comfortable stay at this premier inn.

Excellent location, only a stone's throw from the Bicester Village car park. The hotel is basic and is in need of refurbishment e.g. its an over the bath shower with a curtain screen (not ideal if you have mobility issues), the grout was stained & the silicone was black in some areas, the pillows were hard. I've stayed in better Premier Inn's for less money but suspect this one is getting away with it due to it's location. Breakfast, if required, is served at the adjacent Brewers Fayre and was good but make sure you pre book as people who hadn't were being turned away.

Came to this hotel as we had broken down and the RAC could not fix in time for us to get home. They were paying for our stay and there was an issue with payment on the Premier Inn booking system.

Syed was incredibly rude and unhelpful. We had the RAC speak to him to try and resolve it and he wouldn’t. They asked him to check for an email so they could send payment details directly and he put right said no. He shouted at us in front of other guests.

Other guests were complaining about him too.

Callum was incredibly helpful and helped us solve the issue. I felt bad for him as he was running around trying to pick up the slack Syed was causing by refusing to help people at all.

The room was hot and stuffy and the air con barely worked.

This was a good quality premier inn. Everything felt new, clean and immaculate.
The shower was fantastic- very powerful and hot. The bed was very comfy.
There is a brewers restaurant next door which was quick and cheap before we headed out for an evening wedding. It’s also on a retail park and opposite Tesco.
You do have to pay for parking - £4.50 for 24 hours.
This was excellent value for money.

We chose a Premier Inn for an unplanned stop on a long journey. We picked this company because we have stayed at other Premier Inns and knew what to expect. We have found them to be reliably consistent. The staff were pleasant and helpful, the room was good, wifi is useful, shower was perfect - especially loved the plant based toiletries- and, as promised, we had a good night's sleep.
Whenever we have stayed at a Premier Inn where breakfast is provided on the premises, it has always been lovely and the hot food has been hot. Sadly, at Bicester, breakfast is provided next door at The Brewers Fayre, where the waiting staff were surly and unhelpful, the cooked items were all cold and it was a disappointment.
The absolutely best part of our stay was when we arrived: Syed on reception could not have been more helpful and kind. He definitely went above and beyond to make sure that we could get a room at the best price by booking on line, rather than at the desk. I was really exhausted and overwhelmed and he quickly worked out that I was finding booking via my mobile phone too stressful. He helped me log onto their wifi and assisted me with every step of the process, even actually doing it for me, when I was being particularly inept. He even sorted ou the car parking cost for us. He saved us £15. I'm grateful for that, but even more appreiative of Syed's kindness and care. I really couldn't thanked him enough.

Room was smelly, dirty the bed was uncomfortable and sounded broken. The bathroom had mould and practically brown ceiling from damp shower was a dribble shower curtain was stained.
Room was hot and no working aircon
Overall in brief very tired workout room in need of major renovations

Perfect location with easy access of the M40. Hotel and room very clean and tidy. Easy check in and staff very helpful. We had both breakfast and evening meal at Brewers Fayre which is on site. Amazing value and great food.

Well upon arrival, we were greeted by Syed who told us that we were not booked in, my companies fault but he told me to book online, I had no means of doing that with my company card because of security measures online through my phone. Then Becky offered to kindly do it on the premier in computer and sorted it very swiftly, she is always very welcoming and always smiling. Thank you. Also would like to thank Magda too as I was in a different vehicle to the one I usually have and realised that I had put the wrong registration in and although the car park is managed by a private company she managed to change it on the system, saving me a headache. So thanks to Becky and Magda!!!!!

Anna and Callum. M. were the loveliest and warmest people we met tonight after being out at a wedding. The hotel stay was great, cannot complain about anything. Room was comfy, shower was great, air con works, great location, all in all very happy.

My stay was absolutely amazing thanks to magda and the team going the extra to make my autistic son have the next experience for his birthday

The front of the hotel didn’t look like it does in the photos I actually thought it looked shut down until we drove round the back! Checking in staff were friendly, but our room was not cleaned very well at all, it was very dusty, previous persons pubes on the wall in the bathroom. Skirting boards full of dust
Couldnt open the window for fresh air
And the flooring must be thin as i hardly slept with all the noise of people walking around
The worst premier inn we have stayed in

Issue with drains in room 42 backfilling the shower tray kept me awake gurgling during the night . Awoke and found shower tray full of water so no shower.
Told to claim back on good night garuntee only 2 be told no because I didn't let anyone know at 2am and allow them to fix the drains or move room.
Lenny doesn't mention that in the tv ad.

Location excellent. Unfortunately the new Premier Inn beds are no where near as comfortable as the Hypnos ones and the air conditioning wasn’t effective.

Staff friendly, room a disappointment, bits of loo roll still on bathroom floor, the extra pillows we needed in the sealed bag smelled frousty. Pillows way too hard it’s like laying on a concrete slab.

A really well presented Premier Inn, I had a Premier Inn plus room and it was clean and quiet. As always great coffee machine. Staff very attentive, cheerful and helpful. I've met 4 of them, including the hotel manager, and they are all welcoming and happy to help. Special mention to night team that, due to my early bird tendency, he made a coffee for me . Thank you all for the lovely stay

I made a reservation on the 1st of July and paid everything in advance for a 3 nights stay
I am beyond disappointed with your service:
-since today,29th July, water has been coming out of the toilet, in room 28, all the floor around the bathroom. Sink is also floaded, water not coming out, being hard to use.
In the morning of 29 th july, I informed reception, and no one came to fix until 6pm. I asked again, and I was told I need to move and went to room 33.
-I just arrived from a night out, and the room 33 is not usable, being too hot, unbreathable, especially for my mom which is on medication, being cardiac, with a broken air co. My mom asked for a solution, no one came 2h to fix it and when I asked again I was asked again to move to room 28, as everything is full and there is no other option.

As a result: I am staying in a room with water all around the toilet(pic attached).

I am staying until 1 st of August, and am supposed to stay in a room in these conditions.

It is unacceptable, disrespectful, causing me anxiety and changing rooms twice in 1 day, not being to sleep until 1pm currently.

Premier Inn is a great brand and always comfortable and clean with mostly great staff
However, over the last few months I have stayed in a few different Premier Inns and the Aircon has not been working in all of them - I find it hard to believe that it takes 3-4 months to fix the air conditioning! Especially when I have a friend that works in one of the Hotels and has told me it is a higher management decision not to address the air conditioning to save money!!
Unacceptable as the rooms are not cheap and you now have to pay for parking.