Westpoint Hotel

Hotels
168-176 Sussex Gardens, Hyde Park , London , gb

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Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Excellent, central location near Paddington/Underground/Hyde Park
Rooms described as clean and beds comfortable
Friendly and helpful staff mentioned by several guests
Good value for money and reasonable price
Breakfast with vegetarian options and generally adequate service
Safe luggage storage available
Cons:
Rooms and bathrooms often very small and somewhat dated
Amenity issues: broken elevator, noisy fans, and occasional Wi‑Fi failures
Mixed service: isolated reports of rude/abrupt receptionist
Coffee quality at breakfast criticized
Narrow corridors and limited space in some room types

Categories

Cleanliness
1
Multiple reviews explicitly note the hotel is clean and rooms are tidy; towels refreshed and rooms described as 'clean' and 'orderly'.
Service
1
Staff are frequently described as friendly and helpful, though there are isolated reports of a rude/abrupt receptionist; overall slightly positive but mixed.
Location
1
Consistently praised as excellent and very close to Paddington/Underground and Hyde Park; location is a clear strong point.
Room Quality
1
Many guests report small, cramped or dated rooms and bathrooms (very small bathrooms, old fixtures, narrow corridors); comfort is mixed despite some comfortable beds.
Amenities
1
Several amenity issues noted: broken elevator, noisy bathroom fan, Wi‑Fi not working in at least one room, limited coffee machine capacity and minimal bathroom fittings.
Value for Money
1
Guests often mention reasonable price and good value for location, describing it as a good choice for the price paid.
Food and Beverage
1
Breakfast is described as 'ok' with vegetarian options and adequate supply, but coffee quality was criticized by some guests.
Overall Experience
1
Overall mixed impressions: excellent location and generally clean rooms, but limited room size, some outdated features and occasional staff rudeness lead to a neutral overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 16:43

Property Description

Experience the perfect blend of comfort and convenience at Westpoint Hotel, nestled in a charming Georgian building just steps away from the stunning Hyde Park.

Prime Location
Situated in the tranquil Sussex Gardens, enjoy quick access to Paddington rail and underground station, making travel around London effortless. Major attractions like Oxford Street and Marble Arch are only a short stroll away.

Comfortable Accommodations
Each thoughtfully appointed room features a cozy ambiance with a television and a private bathroom complete with hairdryer, ensuring a restful stay in the heart of the city.

Relax and Unwind
Take a moment to relax in our inviting lounge area, a perfect spot to unwind after a day of exploration, offering a serene escape from the bustling city.

Don’t miss out on your London getaway—book your stay at Westpoint Hotel today!

Important information:

For bookings of 3 or more rooms, your deposit will be nonrefundable.

Please note parking is subject to availability on arrival and cannot be booked in advance. Vans, pickups and commercial vehicles are charged at GBP 100 daily. Parking times are from arrival time until 10:30 on the day of check-out.

Please note that the credit card used for the reservation will be required at check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
Chris • solo_traveller • gb
8
For the money its a very nice hotel
Pros:

Location and value for money

Cons:

Clean

2026-06-06 • via Nuitee
L
Luis I. • extended_group • es
9
2026-06-06 • via Nuitee
F
Francesco • couple • it
8
Pros:

Struttura prossima a stazione Metro

Cons:

Rubinetti del bagno con funzionalità a pressione ‘forse’ non ben tarati.

2026-06-05 • via Nuitee
S
Shih Ming • extended_group • tw
6
Pros:

服務人員態度親切熱情

Cons:

沒有冰箱，窗外來車吵鬧關窗戶也還是聽得到

2026-06-05 • via Nuitee
C
Chris • solo_traveller • gb
10
Pros:

All good

Cons:

N/a

2026-06-05 • via Nuitee
L
Lauren • solo_traveller • gg
5
Cons:

Basement room and confusing layout

2026-06-04 • via Nuitee
S
Shelagh • couple • gb
10
We were very comfortable and would stay again .
Pros:

Brilliant location - handy for Paddington undergrounds and lots of restaurants . Very good choice for breakfast . Spotlessly clean , room serviced daily . Good shower. Staff all very pleasant.

Cons:

Nothing really , perhaps room could get hot if it was very hot weather as no aircon but was ok whilst we were there .

2026-06-04 • via Nuitee
F
Fetwe • solo_traveller • it
6
2026-06-04 • via Nuitee
A
alison • couple • gb
7
Cheap 3 star hotel, great location ideal place if you ONLY want somewhere to sleep
Pros:

The hotel and the room was clean and tidy great location 5 mins walking distance from Paddington train station

Cons:

There was a couple of things
the floorboards in the room creaked so much they we actually thought at 1st someone was knocking at the door.
there was a kettle along with tea & coffee in the room but the kettle didn't fit under the tap so needed to use a cup to fill up and then pour into the kettle. We wasn't planning on spending any length of time in the room other than sleeping
Even though we had breakfast included in the booking, when we asked about the breakfast we was told is was located on the lower floor (which wasn't an issue) but once we got to the lower floor only to be asked did we have a breakfast voucher ? then we was told we needed to go back to the reception at obtain the vouchers. when checking in this would been nice to explained to us or give us our vouchers when we checked in.
The in room information booklet could properly do with some updating with black marker pens crossing things out on it

2026-06-04 • via Nuitee
A
Andrew • couple • au
5
hotel trades on proximity to station, 2.5/5 stars
Pros:

close to paddington station

Cons:

rooms need refurbishment, broken fittings, breakfast 3/5, limited not hot foods pther than toast, orange juice not chilled

2026-06-04 • via Nuitee
G
giulia • couple • it
7
Pros:

ottima posizione, facilmente raggiungibile sia a piedi che bus/metro

Cons:

in bagno non funziona l aspirazione, con conseguente puzza di fogna, che si propaga in tutta la stanza perché la porta del bagno è rotta e non si chiude del tutto facendo passare la puzza, inoltre per tenere aperta la finestra ho dovuto usare il bidone della spazzatura perché da sola non resta aperta (detto dalla receptionist), in più la carta igienica era già iniziata, ora capisco che si vuole evitare lo spreco, ma se ai proprietari non fa schifo usare la carta igienica iniziata da uno sconosciuto, se la portassero a casa, non che la lasciate ad usare ad un altro

2026-06-04 • via Nuitee
C
Charlotte • extended_group • nl
6
Weinig ruimte in de kamer
Pros:

De ligging is zeer praktisch en goed. 5 minuten vanaf paddington station.

Cons:

De kamer was zeer spaarzaam ingericht. Weinig ruimte om de bedden(we hadden een drie persoons kamer) er was bijna geen ruimte om de tassen neer te zetten. Geen tafel, geen stoel geen ruimte in de badkamer om de toilettassen en artikelen neer te zetten. De kamer was wel redelijk schoon. De bedden waren prima. Het is een wat mottig hotel. Het ontbijt hebben we er niet gegeten, dus ik weet niet hoe dat was.

2026-06-04 • via Nuitee
L
Liam • couple • au
7
2026-06-03 • via Nuitee
W
Wendy • solo_traveller • nl
7
Prima hotel!
Pros:

De ligging was voor ons perfect. Goed bereikbaar vanaf vliegveld Heatrow. In de buurt veel verschillende restaurants en bars. Dichtbij Paddington Station.
Het hotel zelf is verouderd met ouderwetse vloerbedekking en verouderde meubels. Maar de bedden sliepen goed en het was schoon. Ontbijt was prima. Iemand die hierover zeurt moet een ander soort, luxer hotel kiezen

Cons:

De kamer was heel erg warm. Dat was het enige

2026-06-02 • via Nuitee
M
Morgane • solo_traveller • fr
7
Pros:

L'emplacement de l'hôtel et le personnel

Cons:

La taille de la salle de bain

2026-06-02 • via Nuitee
O
Olga • solo_traveller • il
8
Cons:

It was very hot in the summer

2026-06-02 • via Nuitee
J
Janet • couple • sg
5
Will not stay again.
Pros:

The room was good. Clean and comfortable. Nice hotel.

Cons:

The shower - The shower head is stuck to the wall and it is very hard to shower in the very tiny space. Also there is no wifi.

2026-06-01 • via Nuitee
B
Betty • couple • gb
6
Great location and cheap but lacking in some basic facilities
Pros:

Good location and felt very clean.

Cons:

It was very hot and whilst a fan was provided there was no air con (however we were staying during a heat wave). The WiFi did not work at all and we also had no signal at all which was tricky when it came to planning - we were staying on the lower ground floor so this likely had an impact. Also felt the toiletry offering was a bit lacking just some unlabelled bright purple liquid soap in the shower shampoo would have been nice.

2026-06-01 • via Nuitee
P
Paula • solo_traveller • au
10
2026-06-01 • via Nuitee
V
Varun • solo_traveller • ie
6
Pros:

Cost and location wise it was great

Cons:

Smallest toilet and no air conditioning or fans in the room

2026-06-01 • via Nuitee