Cabañas María Isabel, Bacalar

Floors were thin so we could hear everything upstairs guests were doing. Luckily everyone was quiet by 11pm ish, so it was really no problem at all.
The floors were heavily oiled, but we asked the have the floors wiped down and that helped a lot!
We wished there was a suitcase stand in the room.

There was a generator noise throughout the night making sleep difficult. This may have been coming from the property next door. There were no coffee cups in the room even though there was a coffee maker (.was left with coffee grounds in it). The mini fridge was unplugged so we couldn't keep our bottled waters cold as it took several hours to cool down. i got avocado toast for breakfast which was disappointing. The bread was stale and very hard. The side of fruit was mostly old with only a few edible pieces.

We wanted to used the kayak before we left and they wanted to charge us

Some houses has second floor and it’s wooden screechy if anyone lives upstairs. Wasn’t possible to sleep. We asked to change for free rooms without neighbors and in the beginning we were asked for extra fees but after some arguments and etc we were changed for a calmer house. Anyway we were already upset by communication and lost of time.
Be aware that if your room is downstairs you will hear absolutely everything from upstairs. If no neighbors it’s great but not guaranteed.

L'accesso alla laguna come le scalette possono essere migliorate. I pochi lettini disponibili, 4 di nuomero, non hanno il materassino quindi sono inutilizzabili perchè è come sdraiarsi sul pavimento in legno... davvero scomodo

Todo bien 🙂 todo me gustó

La entrada está un pokito complicada está rocosa pero dei en fuera todo bonito

Accès assez compliqué pour arriver à l’hôtel : beaucoup de trous (chemin de terre/ cailloux), peu de places pour se garer sur le parking dans l’hôtel

It´s a shame they don´t have any information in the rooms or when you book, regarding the importance of taking care of the stromatolites in the lagoon. This is crucial and should be definitely mentioned to the guests. It´s their responsibility to inform people who come to visit not to step on the stromatolites and not to wear body lotion or sunscreen. Should be printed and pasted in every room.

Also, they did not have extra pillows and the tv remote was not working and they weren´t able to help.

Es una pena que no tengan información en los cuartos o cuando reservas, sobre la importancia de cuidad a los estromatolitos en la laguna. Es información crucial y debería definitivamente ser mencionada a los huéspedes. Es su responsabilidad informar a las personas que visitan, que no pisen a los estromatolitos y que no usen cremas o protector solar cuando entren a la laguna. Deberían imprimir la info y pegarla en cada cuarto.

No tenían almohadas extras y el control de la tele no funcionaba y no pudieorn ayudar.

I asked for a hair dryer as the one from the room was missing but this never materialised - however in the grand scheme of things this wasn’t a big deal.

Pocos camastros

Overpriced like a luxury resort, but not at all up to such a standard. We decided to go elsewhere and found a nicer hotel for less than 1/6th of the cost.

Location is far away, not walkable to anything. There are kayaks and lake access, but that gets boring real quick.

Outside the property they are burning their trash.

The floors had an oily surface, tainting our children’s clothes.