smartments Hamburg Hamm

Hotels
•
SMARTments
Luisenweg 9 , Hamburg , de

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
Emergency cord in bathroom
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean, modern rooms and bathrooms
Comfortable beds and well-furnished rooms
Well-equipped kitchen in many units
Convenient location near U-Bahn
Laundry machines available on-site
Quiet rooms
Cons:
No on-site staff / reliance on automated/AI check-in
Vending/drinks machines out of order or empty
Hidden extra fee reported (€25 before check-in)
No dedicated parking; parking difficult for late arrivals
Occasional stained linens or unclean kitchen cupboards
Room temperature/ventilation issues and occasional noisy fridge

Categories

Cleanliness
1
Mostly praised: multiple guests note modern, clean rooms and bathrooms; however there are reports of stained sheets and unclean kitchen cupboards in some cases.
Service
1
Leaning negative: several reviews report no on-site staff, late/slow access codes and reliance on automated/AI check-in with nobody to help; a few mentions of friendly/helpful staff when present.
Location
1
Generally positive: many comments about a good location, close to the U-Bahn and with nearby parking options; one reviewer called location a drawback.
Room Quality
1
Positive: comfortable beds, well-furnished rooms, soundproof windows and modern bathrooms cited; some guests found the kitchen area small or the room too warm.
Amenities
1
Mixed: kitchen equipment and laundry machines are praised and coffee/snack offerings exist, but several reviewers report empty or broken vending machines and lack of on-site parking.
Value for Money
1
Negative: complaints about unexpected additional fees (e.g., €25 before check-in) and disappointment that some paid services/snacks were unavailable reduce perceived value.
Food and Beverage
1
Mixed-to-negative: coffee and snacks are mentioned positively when available, but multiple reports of out-of-service or empty vending machines and no real F&B options.
Overall Experience
1
Mixed overall: many guests praise cleanliness, comfort and location, giving a generally positive feel, but lack of staff, access/automation problems and hidden fees left some guests disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-29 08:32

Property Description

Discover the perfect blend of comfort and convenience at Smartments Hamburg Hamm.

Thoughtful Accommodations
Each unit features modern air conditioning, ensuring a comfortable climate, and a private bathroom for your personal relaxation. Enjoy the convenience of a well-equipped kitchenette, complete with a dishwasher, microwave, fridge, stovetop, and essential kitchenware.

Convenient Location
Situated just 2 miles from Hamburg Central Station and close to popular attractions like Inner Alster Lake and Mönckebergstraße, you’ll find yourself at the heart of the city’s vibrant culture.

Accessibility and Amenities
Smartments Hamburg Hamm is designed with all guests in mind, offering facilities for disabled guests and free Wi-Fi throughout the property, making your stay enjoyable and hassle-free.

Experience the charm and warmth of Smartments Hamburg Hamm—secure your booking today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
K
Khalifa • solo_traveller • de
1
2026-05-29 • via Nuitee
K
Kaufmann • couple • ch
8
2026-05-29 • via Nuitee
C
Carmen • solo_traveller • de
7
2026-05-28 • via Nuitee
R
Ralf Dreb • solo_traveller • de
8
Für Besichtigung von Hamburg guter Startpunkt
Pros:

Das Konzept passt sehr gut zu unseren Reisegewohnheiten. Tee, Kaffee und Geschirr auf dem Zimmer. Räumlich ausreichend Platz. Lage in Nähe U-Bahn. Einchecken ohne Warten. Trotz Stadtnähe relativ ruhige Lage.

Cons:

Für Parken außerhalb in Nähe muss man schon etwas Glück haben.

2026-05-26 • via Nuitee
M
Martin • solo_traveller • de
9
2026-05-25 • via Nuitee
H
Hsihua • couple • us
10
Pros:

We’ve being travelling to different places in Europe and this is the best we have stayed. Everything is perfect and modernized

2026-05-24 • via Nuitee
C
Christian • solo_traveller • de
9
Pros:

Wir konnten die Fahrräder in der Tiefgarage abstellen. Diese ist Nachts verschlossen.

2026-05-24 • via Nuitee
R
Robert • couple • de
9
Sehr erholsam und bequem.
Pros:

Das Gebäude und die Einrichtung sind noch neu. Das Zimmer und der Empfang sind modern und gemütlich eingerichtet. Die Gegend ist ruhig und durch die Nähe zur U-Bahn sehr gut an die Stadt angebunden.

Cons:

Da gab es nicht auszusetzen. ...Der Aufzug könnte evtl, etwas weniger gesprächig sein. (aber das ist jetzt wirklich jammern auf ganz hohem Niveau)

2026-05-24 • via Nuitee
M
Matthias • solo_traveller • de
7
Pros:

Sehr gut ausgestattet! Alles sehr sauber!

Cons:

Leider ist das Bett für zwei zu schmal!
Wir hätten uns ein Angebot mit 180 Bett gewünscht

2026-05-23 • via Nuitee
A
Ahmet • solo_traveller • de
9
2026-05-21 • via Nuitee
M
Marcel • couple • de
8
2026-05-21 • via Nuitee
J
Jeny • couple • es
10
Pros:

Super

2026-05-21 • via Nuitee
P
Pedro • couple • de
9
Gutes Preis Leistungsverhältnis
Pros:

Super Lage

Cons:

Klimaanlage

2026-05-20 • via Nuitee
D
Dominik • family_with_children • de
8
Ich liebs
Pros:

Check in ging mega schnell wie dee aufzug

Cons:

Der wasserdruck der dusche

2026-05-18 • via Nuitee
A
Antoliana • solo_traveller • it
9
2026-05-18 • via Nuitee
J
Julia Inkeri • couple • no
7
2026-05-18 • via Nuitee
P
Pablo • solo_traveller • de
10
2026-05-17 • via Nuitee
U
Ursula • solo_traveller • de
7
2026-05-17 • via Nuitee
H
Hotelchecker296 • solo_traveller • de
8
Passabel für einen Selbstversorgertrip nach Hamburg
Pros:

gute Lage und gute Ausstattung für einen dritten Hamburg zum selbstversorgen

Cons:

wo waren die Mülleimer? die die waren bei Abreise einfach nicht auffindbar

2026-05-17 • via Nuitee
F
Franco • family_with_children • de
8
Gern wieder.
Pros:

Einfaches einchecken, sehr sauber, modern ausgestattet, Lage etwas abseits aber mit U-Bahn-Station in unmittelbarer Nähe.

Cons:

Parkmöglichkeiten etwas begrenzt, das Bett ist für zwei Erwachsene Personen zu klein.

2026-05-16 • via Nuitee