HOTEL THE7 Kumamoto

Hotels
Chuo-ku Tori-cho 20-1 , Kumamoto , jp

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Facilities

Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
Fax/photocopying
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Review Highlights

Pros:
Excellent and varied breakfast buffet
Kind and helpful staff (many mentions)
Large public bath / onsen well regarded
Clean, well-maintained rooms
Convenient location near tram/station and shops
Spacious rooms
Free drink corner and pancake machine
Good access for sightseeing (near castle, restaurants)
Comfortable atmosphere for relaxation
Accessible for walking to nearby amenities
Cons:
Artificial/strong fragrance in lobby/relaxtion area causing irritation
Serious privacy/service lapse: staff opened room at checkout without consent
Some facilities feel old
Very stiff toilet flush lever (difficult to use)
Poor room soundproofing in some rooms
Parking not free / would prefer free parking
No yukata available for elementary-school-aged child
No extra chairs provided when requested
Morning road congestion affecting access
Lobby Wi‑Fi connection issues reported

Categories

Cleanliness
1
Multiple guests explicitly praised cleanliness — rooms described as 'clean' and 'well maintained'; general impression is positive.
Service
1
Staff are frequently noted as kind and helpful (luggage storage, attentive breakfast staff), but a serious service lapse (staff unlocking a guest room during checkout without prior consent) reduces the score to slightly negative.
Location
1
Many comments highlight a very convenient location (close to tram/station, shops, tourist sites and castle), making it useful for sightseeing.
Room Quality
1
Rooms are described as a good size and comfortable, but issues such as a very stiff toilet lever, lack of bedside outlets, and reported poor soundproofing produce a mildly negative assessment.
Amenities
1
Public baths/onsen, a free-drink corner and buffet extras (e.g., pancake machine) are praised; some missing items (no child yukata, no extra chair) and parking charges temper the rating.
Value for Money
1
Mixed opinions: some guests felt it was a bit expensive or facilities felt old, while others found deals and good value. Net sentiment leans negative.
Food and Beverage
1
Very strong positive consensus on breakfast/buffet — repeatedly described as excellent, varied, and delicious with many local options.
Overall Experience
1
Despite many positives (breakfast, location, baths, generally kind staff), significant issues — notably the safety/privacy breach at checkout and pervasive artificial fragrance in public areas causing irritation for some — strongly harmed overall impressions for affected guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 19:38

Property Description

Experience the charm of HOTEL THE7 Kumamoto, your perfect retreat in the heart of this historic city.

Comfortable Accommodations
Our air-conditioned rooms provide a serene atmosphere, complete with a private bathroom and flat-screen TV, ensuring a restful stay with all the modern conveniences.

Delicious Breakfast Options
Start your day right with our diverse breakfast offerings, ranging from a delightful buffet to à la carte and continental choices, catering to all tastes.

Convenient Location
Situated just miles away from iconic attractions like Kumamoto Castle and Suizenji Park, our hotel makes it easy to explore the rich culture and beauty of Kumamoto.

Don't miss out on your ideal getaway; book your stay at HOTEL THE7 Kumamoto now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
杉浦 • solo_traveller • jp
8
2026-07-20 • via Nuitee
S
satomi • couple • jp
7
2026-07-19 • via Nuitee
K
keiko • solo_traveller • jp
9
Pros:

朝食美味しかった。大浴場も良かった

2026-07-19 • via Nuitee
田中 • solo_traveller • jp
5
2026-07-16 • via Nuitee
Y
Yui • solo_traveller • jp
9
2026-07-12 • via Nuitee
A
Ayumi • solo_traveller • jp
7
2026-07-10 • via Nuitee
K
Kazuki • solo_traveller • jp
8
2026-07-07 • via Nuitee
C
Chih Yun • solo_traveller • tw
10
Pros:

早餐太好吃了！每天睡覺時都很期待醒來能吃到早餐，床也很舒適，周邊環境滿安靜的能充份休息，離市電站牌很近，走個五分鐘左右也能到商店街還有大型購物中心。吹風機是風量和溫度都很讚的SALONIA，不是裝在牆壁上那種難用的！

Cons:

馬桶沖水按鈕要按很用力

2026-07-01 • via Nuitee
H
Hiroshi • solo_traveller • jp
4
一部のスタッフの電話対応が良くない。被りに気味で話しをしてくる。丁寧ではない
Pros:

大浴場がありくつろげだ
朝食（割高）は美味しかった。

Cons:

少し匂う、部屋の照明が暗い

2026-06-25 • via Nuitee
G
Georg • solo_traveller • de
10
2026-06-18 • via Nuitee
哲伸 • couple • jp
8
2026-06-17 • via Nuitee
1
13 • solo_traveller • jp
8
2026-06-13 • via Nuitee
D
Davide Salvatore • solo_traveller • it
10
Excelente
Pros:

La habitación era parecida a la de un hotel europeo, muy amplia con cama doble, aire acondicionado y baño personal.
El personal de recepción destacaba por su amabilidad, educación y atención (además de hablar un poco de inglés que siempre ayuda). El hotel incluye un onsen (baño termal tradicional japonés) y en la misma planta una sala de descanso con una biblioteca repleta de manga donde puede pararte para leer y relajarte.

Cons:

Nada, todo perfecto.

2026-06-02 • via Nuitee
ムーミン • solo_traveller • jp
5
2026-05-30 • via Nuitee
M
Makoto • couple • jp
8
2026-05-24 • via Nuitee
片山 • solo_traveller • jp
8
2026-05-14 • via Nuitee
E
EMIKO • solo_traveller • jp
8
ありがとうを言いたくなる旅でした。
Pros:

スタッフの皆さんが本当に親切でした。
連泊だったので女性用大浴場の暗証番号をフロントへもらいに行くと、すぐに察して笑顔で暗証番号のカードを差し出してくれたり、館内の説明も後で「そうだったのか」と悔しく思うことが何もないくらい、せっかり説明してもらってとても安心感が持てました。

Cons:

トイレを流すのが、レバーではなく大きなボタンを押す式で、けっこう力がいる（説明が書いてあるので困りはしませんが）。
シングルの部屋に泊まったのですが、隣のシングルルームに泊まるお婆さんを励ましに親戚が来て、長いこと話す声がずっと聞こえて、壁は薄いのかなと思います。

2026-05-05 • via Nuitee
L
Laurent • couple • be
8
2026-05-05 • via Nuitee
T
Tomoaki • solo_traveller • jp
9
快適
Pros:

温泉があり♨️良かった

2026-05-01 • via Nuitee
S
sana • solo_traveller • jp
7
2026-04-30 • via Nuitee